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Every once in a while, a quadriplegic user who lives at home has to be lodged temporarily because of a shortage of CSSS staff accustomed to giving him the home support services he needs to remain at home. He has complained about having to pay the hospital centre for his meals when he is lodged there for that reason.
Seeing as how he is lodged occasionally not out of choice but because of a lack of staff able to provide him with home support services, the user argues that he should not have to pay for his meals.
The Québec Ombudsman believes that when intervention plan measures cannot be implemented due to a lack or shortage of staff, temporary lodging is an element of service continuity. Users should not have to incur extra costs for this measure. The Québec Ombudsman therefore recommended that the health and social services centre responsible for the region where the citizen lives:
The CSSS agreed to act on the Québec Ombudsman’s recommendation.
For more information on the subject of home support, see the investigation report entitled Is Home Support Always the Option of Choice? Accessibility to Home Support Services for People with Significant and Persistent Disabilities.