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A citizen contested the requirement that she provide a copy of her will in order to assess her eligibility for social assistance.
After receiving the last of her employment insurance sickness benefits, the citizen went to a local employment centre in order to apply for social assistance. Various extra steps were required of the citizen since certain documents were missing while other documents that were provided were not in order (birth certificate, lease, copy of life insurance policy and will). The citizen was willing to transmit all the documents requested by the employee at the Ministère de l’Emploi et de la Solidarité sociale. She was not able, however, to provide a copy of her will within the required deadline (less than three weeks) and found this requirement to be excessive.
Despite the employee’s requirement, the Department decided in the citizen’s favour. However, in order to ensure that this situation does not repeat itself, the Ombudsman recommended that the Ministère de l’Emploi et de la Solidarité sociale inform its personnel about the importance of requesting only the documents needed to analyze citizen files.
The Ministère de l’Emploi et de la Solidarité sociale agreed to act on the Ombudsman’s recommendation.