Go to content
A resident at a private residential and long-term care centre (CHSLD) appears to have died of burns caused by very hot water in a bathtub. After falling into the empty tub, the distressed user appears to have accidently turned on the hot water tap.
Although this is a private, unsubsidized health care institution, it is subject to the same obligations as public institutions of this type, due to its mission as a residential and long-term care centre and the fact that its permit is issued under the Act respecting health services and social services.
The Ministère de la Santé et des Services sociaux accepted all of the Québec Ombudsman’s recommendations.
The Health and social services agency accepted all of the Québec Ombudsman’s recommendations.
The hospital centre accepted all of the Québec Ombudsman’s recommendations.
The CHSLD accepted and followed the recommendations of the Québec Ombudsman, with the exception of the first. Considering that the other measures put in place by the institution are relevant, the Québec Ombudsman cancelled its first recommendation.