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Not wanting his wife to receive palliative care in a semi-private room in a hospital centre, a man asked for her to be transferred to a private room. His request was granted. The hospital charged him for her stay.
After the investigation, the Québec Ombudsman determined that the invoice for the private room had been made in compliance with the regulations in effect. The government policy on palliative end-of-life care is vague, however, and could lead to confusion. Furthermore, the Ministère de la Santé et des Services sociaux has not updated the measure proposed in this policy on the need to define and standardize the financial contribution made by users in order to offer equal access to palliative care.
The Ministère de la Santé et des Services sociaux accepted and followed through on the Québec Ombudsman’s recommendations.