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The sister of the complainant experienced a failure of services after being transferred from an intermediate resource of a rehabilitation centre for intellectual disabilities (CRDI) to a residential and long-term care centre.
The user in question had a profound intellectual disability and received learning retention services from the CRDI. According to her sister, the CHSLD was not offering the user the necessary stimulation and the person was visibly losing abilities each day.
The rehabilitation centre accepted and acted on the Québec Ombudsman’s recommendation. One of the outcomes is that the user will attend the meetings held at the CRDI.