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A road accident victim still suffering from after-effects did not receive the services she felt she was entitled to from her health and social services centre (CSSS).
For a certain time, the Société de l’assurance automobile (SAAQ) paid for the citizen’s private rehabilitation treatments, after which the agency closed her file. She is challenging this decision using the proper legal recourse. Meanwhile, her physician referred her to her regional CSSS for further physiotherapy and occupational therapy treatments, but it refused her request on the grounds that it did not provide the medium- and long-term services required following a head injury.
The CSSS agreed to act on the Québec Ombudsman’s recommendations.