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Access to documents held by the Québec Ombudsman is subject to the Act respecting Access to documents held by public bodies and the Protection of personal information, and to the Public Protector Act or the Act respecting the Health and Social Services Ombudsman, as applicable.
In accordance with section 83 of the Act respecting access to information held by public bodies and the Protection of personal information, anyone whose personal information is held by the Québec Ombudsman has the right to obtain it.
However, section 34 of the Public Protector Act stipulates that notwithstanding section 9 of the above Act, no one is entitled to access a document that contains information obtained by the Québec Ombudsman in the performance of its duties.
Therefore when someone makes a written request for personal information concerning himself or herself, in rendering a decision on access, the person in charge conveys only the personal information he or she has the right to release. When the information or documents are held by other public departments or agencies, this person provides the name of the government department or agency concerned and the name of the person in charge of access to information within that department or agency.
Health or social service user complaint files held by the Québec Ombudsman as part of its duties under the Act respecting the Health and Social Services Ombudsman are primarily subject to the provisions of the Act respecting health services and social services, which is supplemented by the provisions of the Access to Information Act and the Public Protector Act.
For all other information or documents held by the Québec Ombudsman in accordance with the Act respecting the Health and Social Services Ombudsman, the Access to Information Act does apply.
Upon receipt of your application, the officer responsible for document access will send an acknowledgement and get back in touch with you a decision within twenty (20) days, giving written justification for any application that is turned down.
The officer responsible for document access is Jean-François Bernier. His job is to help citizens gain access to information under the Act respecting access to documents held by public bodies and the Protection of personal information (Access to Information Act).
Me Jean-François Bernier
Access to Information Office
525, boul. René-Lévesque Est, Suite 1.25
Québec (Québec) G1R 5Y4
Phone: 418 643-0236
1 866 902-7130
The Québec Ombudsman is not subject to the Regulation respecting the distribution of information and the protection of personal information. However, it has voluntarily adopted a policy that contains most of the regulation’s provisions, adjusted to reflect its own characteristics as an institution.
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