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Annual Reports

2011-2012

On or before September 30 of every year, the Québec Ombudsman submits a report of its activities over the preceding calendar year. In particular, the report mentions cases in which the Québec Ombudsman has made a recommendation or given an opinion and, as the case may be, corrective measures that have been taken by the authority in question.

Notice
To facilitate onscreen consultation, the blank pages of the printed document have been removed from the PDF version and will not appear if the document is printed. The pagination of the PDF file remains identical to the original.

Table of contents

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• Cover (PDF, 73 Ko)
• Table of contents (PDF, 13 Ko)
• Letter to the President of the National Assembly (PDF, 14 Ko)
• Message from the Québec Ombudsperson (PDF, 30 Ko)
• Validation report from the internal auditor (PDF, 14 Ko)
• Note to the reader  (PDF, 12 Ko)
• The Québec Ombudsman (PDF, 43 Ko)
• Highlights (PDF, 73 Ko)
• Public Service (PDF, 248 Ko) 
  • Commissaire à la déontologie policière
  • Commission administrative des régimes de retraite et d'assurances (CARRA)
  • Commission de la santé et de la sécurité du travail (CSST)
    • Direction de l'indemnisation des victimes d'actes criminels (IVAC)
  • Curateur public
  • La Financière agricole du Québec
  • Ministère du Développement durable, de l’Environnement et des Parcs
  • Ministère de l'Éducation, du Loisir et du Sport
  • Ministère de l'Emploi et de la Solidarité sociale
  • Ministère de la Famille et des Aînés
  • Ministère de la Justice
  • Ministère de la Sécurité publique  - Direction générale des services correctionnels
  • Office de la protection du consommateur
  • Régie de l’assurance maladie du Québec (RAMQ)
  • Régie du logement
  • Revenu Québec
    • Taxation
    • Support-Payment Collection
  • Services Québec - Directeur de l'état civil
  • Société de l'assurance automobile du Québec  (SAAQ)
    • Highway Safety Code
    • Compensation of Road Accident Victims
  • Tribunal administratif du Québec 
• Ministère de la Santé et des Services sociaux and Its Service Network (PDF, 136 Ko)
  • International Adoption
  • Physical Disabilities, Intellectual Disabilities and Pervasive Development Disorders
  • Addictions
  • Troubled Youth
  • Age-Related Loss of Independance
  • Home Support
  • Mental Health
  • Physical Health
  • Service Support
• Parliamentary Watch Report (PDF, 73 Ko) 
• Result in figures (PDF, 188 Ko) 
  • Substantiated complaints: A six-sided profile
  • Requests for service received
  • Closed Requests for service
  • Complaints and reports closed following an investigation
  • Source of complaints and reports closed following an investigation
  • Monitoring of corrective measures
  • Profile of complaints and reports by government department, public agency, mission or service program
  • A sector not under the Québec Ombudsman’s jurisdiction but for wich requests for service raise concerns
• Follow-up to recommendations in the Québec Ombudsman's Annual Reports (since 2007) (PDF, 53 Ko)
• Summary of recommendations in the 2011-2012 Annual Report (PDF, 33 Ko)
• 2011-2012 Annual Management Report (French Version only) (PDF,  2 809 Ko)

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Last update :  November 1, 2012