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445 result(s) for :
- Revenu Québec – Reimbursement of an overpayment
Posted: 2013-06-17
A woman contested the retraction of her tax credit for home support services paid by Revenu Québec. The amount reclaimed was $439.14. When she applied for the credit, she said that she lived in a seniors' ... - Residential care centre: Admitted and then refused
Posted: 2013-06-10
A woman complained that her daughter was refused admission to an adapted residential care resource. The 33-year-old user has cerebral palsy and she has lived with her parents since birth. She is keenly ... - CSST – Job search year interrupted
Posted: 2013-06-03
A woman contested a decision made by the Commission de la santé et de la sécurité du travail (CSST). After a work accident, she underwent surgery. The CSST deemed her unfit to return to her job and offered a ... - Ministère de l’Emploi et de la Solidarité sociale: limit the wait time for a review request
Posted: 2013-05-27
A citizen received a notice of objection from the Ministère de l’Emploi et de la Solidarité sociale because he had not declared his marital relationship. Since he disagreed with the objection, he requested a ... - Ministère de l’Emploi et de la Solidarité sociale: Making decisions to support a return to work
Posted: 2013-05-20
The citizen contests the refusal of the Ministère de l’Emploi et de la Solidarité sociale (MESS) to authorize a training program for vocational reorientation. The citizen took a francization course and earned ... - Ministère de l’Emploi et de la Solidarité sociale: Clarify an application for reimbursement of transportation expenses
Posted: 2013-05-13
A citizen (hereinafter, the “mother”) is requesting explanations regarding reimbursement of adapted transport expenses. Her son is affected by a severely limited capacity for employment and took adapted ... - Ministère de l’Emploi et de la Solidarité sociale: Collection - take the citizens' real situation into account
Posted: 2013-05-06
The citizen complained that the Department of Employment and Social Solidarity collection centre is demanding payments from him even though he is financially incapable of paying his debt. The citizen explained ... - Correctional services: take ongoing legal proceedings into account when moving an inmate to a different sector
Posted: 2013-04-29
An incarcerated individual complained of being placed in a sector with a fellow inmate against whom assault charges had been laid. The citizen was surprised by this situation, given the likelihood of a ban on ... - Directeur de l’état civil: status Refusal to correct an error in a birth certificate
Posted: 2013-04-22
A citizen complained that the Directeur de l’état civil (DEC) refuses to make a correction to her son's birth certificate. The citizen is of Mexican origin and has a hyphenated first name. On the child's birth ... - Ministère de la Justice du Québec - Notice of appearance sent to a citizen who was unrelated to the charges
Posted: 2013-04-15
The citizen complained that the Québec Department of Justice had charged him with offences committed by another individual. He explained that another individual with the same name and the same date of birth had ...
- Québec Parental Insurance Plan: A citizen cannot produce his Record of Employment
Posted: 2013-04-08
A citizen deplored the refusal of the Ministère de l’Emploi et de la Solidarité sociale (MESS) to grant him paternity benefits. The citizen could not provide his Record of Employment because the company he had ... - Revenu Québec: Make it impossible to touch unseizable income
Posted: 2013-04-01
A citizen contested the fact that Agence du revenu du Québec (Revenu Québec) had undertaken garnishment of amounts from a bank account that contained amounts exempt from seizure. Even though Revenu Québec had ... - Correctional services: Comply with classification criteria for inmates
Posted: 2013-03-25
An inmate’s sister deplored the fact that her sister was kept in confinement despite a court order for a psychiatric evaluation. When the inmate appeared in court, the judge ordered a new psychiatric evaluation ... - Revenu Québec – Prescription drug insurance, public or private?
Posted: 2013-03-18
A citizen contested Revenu Québec’s refusal to reimburse her for her prescription drug insurance premium. In July 2011, the citizen asked to be deregistered from the Régie de l’assurance maladie du Québec ... - Régie du bâtiment – The importance of processing applications within a reasonable time
Posted: 2013-03-11
A citizen was distressed that the Régie du bâtiment du Québec (RBQ) did not respond to a complaint he had filed. The citizen’s home had been partly destroyed by fire, so he hired a contractor who specializes in ... - Revenu Québec – Refund of the sales tax on a vehicle: Use a certified estimator
Posted: 2013-03-04
A citizen deplored Revenu Québec’s refusal to refund him for the Québec Sales Tax (QST) he paid on the vehicle he bought at auction. He paid $10,000 for the vehicle but the book value was $15,800. The citizen ... - Correctional services - Changes to visitation rights: The institution must follow procedure
Posted: 2013-02-25
A detainee contested having lost contact visitation privileges, i.e. visits where there is no physical barrier between inmates and their visitors. As stated by him, even though no illegal substances were found ... - Revenu Québec - Centre de perception fiscal: Ensure that arrears are collected
Posted: 2013-02-18
The citizen deplored that Revenu Québec was not using all required recovery measures to collect the support arrears owed her by her former spouse. The self-employed former spouse had run up $5500 in arrears ... - Ministère de l’Emploi et de la Solidarité sociale: Clarify the notion of dependent child
Posted: 2013-02-11
A citizen who receives social assistance benefits from the Ministère de l’Emploi et de la Solidarité sociale (MESS) did not understand why she was no longer getting the first $100 of the child support ... - Correctional services: Detainees must get their prescribed medication
Posted: 2013-02-04
A man jailed six days before informed the Québec Ombudsman that his prescribed sleep medication had stopped being administered to him. To get his medication, he had followed the usual procedure and written a ...
- Waits before obtaining home support services
Posted: 2013-01-28
A healthcare user complained of having experienced unreasonable wait times before receiving home support services. The 70-year-old has a respiratory disease and heart problems and therefore cannot carry out ... - Société de l'assurance automobile du Québec - Driver’s licence suspension: Ensuring that a medical opinion is really necessary
Posted: 2013-01-21
A citizen contested having to undergo a test by a neurologist and produce a medical report by him or her in order to prove her fitness to drive. After experiencing dizziness, the citizen was taken to a ... - Ambulance transportation: Having the right to choose where you wish to receive services
Posted: 2013-01-14
A healthcare user’s spouse deplored that her husband had not been taken to the hospital of his choice. She specified that her mother had once been hospitalized at the institution proposed by the ambulance ... - Revenu Québec - Collection: Taking seized money into account before arranging a payment agreement
Posted: 2013-01-07
A citizen contested Revenu Québec’s seizure of money from his bank account. After seizure of amounts from his bank account, the citizen entered into an agreement with a Revenu Québec tax collection agent to ... - Ministère de l’Emploi et de la Solidarité sociale: Take a highly precarious situation into account
Posted: 2012-12-17
A citizen deplores that the Centre de recouvrement of the Ministère de l’Emploi et de la solidarité sociale is pressing for payment even though he cannot afford to pay back his debt. The citizen indicates that ... - Lack of joint action and communication that deprives a healthcare user of essential services
Posted: 2012-12-17
The mother of a person who attended a rehabilitation centre for hearing disabilities (CRDPA) complained about several aspects of its services. She considered that the CRDPA`s professionals did not have the ... - Ministère de l’Emploi et de la Solidarité sociale: Make applications for reimbursement for medical travel clearer
Posted: 2012-12-10
A citizen asked for clarifications about an application for reimbursement for adapted transportation. The citizen’s son has a severely limited capacity for employment and must use adapted transportation five ... - PDD – Lack of services for school-aged children
Posted: 2012-12-10
A citizen complained that her son, who has a pervasive developmental disorder (PDD), was not receiving the speech therapy and occupational therapy services he needed. From the early 2000s up until he reached ... - Addiction treatment centre – Confidentiality, discrimination, seizure: Adjustments needed
Posted: 2012-12-03
The report The Québec Ombudsman received a report in which it was asked to intervene with regard to a therapy and social rehabilitation centre (centre) owned by a private company. The main problems reported ... - Hospital centre – Refusal to refund a user for travel costs for returning to his home region
Posted: 2012-11-26
A healthcare user on chemotherapy who was vacationing in Québec City contested the fact that the health and social services centre (CSSS) in his region refused to refund him for the cost of travelling back ...
- Québec Parental Insurance Plan – The calculation method creates two categories of pregnant women
Posted: 2012-11-19
A citizen contested the fact that her Québec Parental Insurance Plan (QPIP) benefits had been calculated based on her insurance salary benefits and not her usual income. Medical reasons had prevented the woman ... - Ministère du Développement durable, de l'Environnement et des Parcs – Unreasonable action against two lakeshore residents
Posted: 2012-11-12
Two citizens with lakeshore residences contested the fact that the Ministère du Développement durable, de l’Environnement et des Parcs (Department) required that they remove backfill added to their land 11 years ... - Addiction treatment centre – There have to be rules!
Posted: 2012-11-12
The report The Québec Ombudsman received a report denouncing certain problems in terms of the quality of care, services and lodging in an addiction treatment centre as well as regarding the physical premises, the ... - Obtaining services for a child is an exercise in patience
Posted: 2012-11-05
The father of a child diagnosed with pervasive developmental disorder not otherwise specified (PDDNOS) complained about the time it took and how difficult it was to have his son assessed so that he could get the ... - Revenu Québec – A citizen is taxed on income he never earned
Posted: 2012-11-05
A citizen who had to pay taxes on income he had not earned complained about Revenu Québec’s refusal to give back the amount he had overpaid. The citizen worked for a company that folded in December 2008. The ... - Revenu Québec: Correcting an error within a reasonable time
Posted: 2012-10-29
A citizen was astonished that it was taking Revenu Québec so long to correct a mistake in her file. When filling in the form for the Solidarity Tax Credit, the citizen made a mistake, so she contacted Revenu ... - Understanding how the direct allocation is calculated: A crucial phase for the user
Posted: 2012-10-29
A healthcare user’s daughter contested the decrease in her father’s direct allocation for lodging. After his hospitalization, he was earmarked for services for a person who has lost independence. The health and ... - Revenu Québec - Collect the security on support payments without legal proceedings
Posted: 2012-10-22
A citizen was disgruntled because the Direction principale des pensions alimentaires (DPPA) had not returned the security he had provided (a form of guarantee of payment in the event of default), even though he ... - A residence closer to the family home
Posted: 2012-10-22
A healthcare user’s mother filed a complaint because her daughter does not have access to the services she needs at a location closer to her parents. The user has cerebral palsy and lives in a new residence ... - Ministère de l’Emploi et de la Solidarité sociale: In exceptional circumstances, cancel an amount to be recovered
Posted: 2012-10-15
The citizen requested to be discharged from paying a debt contracted with the Ministère de l’Emploi et de la Solidarité sociale (MESS). She specified that she had been a victim of spousal violence for several ...
- Decreased home support: Assess the potential for a crisis
Posted: 2012-10-15
The mother of a healthcare user criticized the fact that the home support hours for her daughter had decreased. The 31-year-old user has quadriplegic cerebral palsy, needs help with all her activities of daily ... - A better understanding of how ambulance fees are reimbursed
Posted: 2012-10-08
A healthcare user’s daughter disputed the ambulance fees charged for taking her mother to the hospital. The 98-year-old user, who is deaf, blind and has osteoporosis, lives at an intermediate resource. At the ... - Billing for a private room: Ensure that the user understands the options
Posted: 2012-10-08
A healthcare user’s daughter objected to having to pay for a semi-private hospital room for her mother. She explained that when her mother was moved from the emergency room into a room shared with another ... - Société de l'assurance automobile du Québec - Trouble having a vehicle registered by the SAAQ after it was seized during a criminal prosecution
Posted: 2012-10-01
The citizen and her husband deplored the fact that the Société d’assurance automobile du Québec (SAAQ) refused to register a vehicle that they had put a down payment on. The company under whose name the vehicle ... - Travel expenses: Knowing the criteria for reimbursement
Posted: 2012-10-01
A user was disappointed with the reimbursement he received for travel expenses incurred for getting to an appointment. After seeing his physician, he made an appointment for a medical exam at an institution far ... - Revenu Québec – Income tax return: Justified interest charges?
Posted: 2012-09-24
A citizen complained about having to pay interest on an outstanding balance owed to Revenu Québec. After filing her return, she received a refund but her spouse was notified about changes to his return. The ... - Hygiene procedures in palliative care and rules for supporting the family of a deceased patient
Posted: 2012-09-24
The spouse of a deceased patient was distressed by the approach used by the staff of the palliative care unit after his spouse died. The citizen reports that he got a call from the hospital to inform him that ... - Curateur public – Allowing a senior to remain in her home
Posted: 2012-05-07
The sons of an elderly woman placed under public protective supervision considered that the Curateur public was not doing all it could to enable their mother to continue living in the family home. They felt ... - Hospital centre – Billing for a medically required private room
Posted: 2012-09-17
The user spoke out against a hospital because it billed him for a private intensive care unit room ordered by his surgeon. When he was admitted for major surgery, the user chose a private room billed at $177.31 ... - Ministère de l’Emploi et de la Solidarité sociale – Return to Work Supplement: inform citizens of the measure’s existence and application deadlines
Posted: 2012-09-17
Updated on 2012-11-29 The complaint A citizen contested Emploi-Québec’s decision to refuse to grant her the Return to Work Supplement (RWS). She said that the Emploi-Québec assistance officer failed to inform ...
- CLSC – Respecting the agreements made with users
Posted: 2012-09-10
A citizen complained about the cut to the direct allocation her mother had been receiving since she moved into a residence better suited to her needs. After being hospitalized, her mother was referred to a ... - Ministère de l’Emploi et de la Solidarité sociale – Having the necessary controls without abusing authority
Posted: 2012-09-10
A citizen who incurred a debt towards the Ministère de l’Emploi et de la Solidarité sociale (MESS) while receiving last resort assistance wishes to cease all communication between the MESS and her employer ... - Revenu Québec – Simplifying Procedures
Posted: 2012-07-16
The citizen complained about Revenu Québec’s refusal to process his application to cease child support payments. Since 1999, the citizen had been paying child support to his ex-wife for their son. The payments ... - Ministère de l’Éducation, du Loisir et du Sport – Consistency with regard to the established rule
Posted: 2012-07-09
A student complained that the Ministère de l’Éducation, du Loisir et du Sport refused to award her a Secondary School Diploma (SSD). In 1992, the student received credit for various Secondary V classes, which ... - Using control measures judiciously and respectfully
Posted: 2012-07-02
The grandmother of a beneficiary complained about the excessive use of control measures in a rehabilitation centre for persons with physical disabilities – motor impairment (CRDPM). The beneficiary, who has an ... - Directeur de l’état civil – Assisting citizens with administrative steps
Posted: 2012-06-25
A citizen who obtained a change of name complained that she was unable to use the new birth certificate (semi-authentic) issued by the Directeur de l’état civil to have her name changed in the records of the ... - Ministère de l’Éducation, du Loisir et du Sport – Consistency with regard to the established rule
Posted: 2012-06-18
A citizen complained that the Ministère de l’Éducation, du Loisir et du Sport (MELS) refused to readmit her into a vocational training program that she had been taking due to new admission requirements. This ... - The Ministère de l’Emploi et de la Solidarité sociale required a copy of a citizen’s will without a valid reason
Posted: 2012-06-18
A citizen contested the requirement that she provide a copy of her will in order to assess her eligibility for social assistance. After receiving the last of her employment insurance sickness benefits, the ... - Directeur de l'état civil: The need to apply the relevant provisions of the Civil Code of Québec
Posted: 2012-06-11
The Complaint The parents of a baby girl appealed to the Ombudsman after the Directeur de l’état civil (registrar of civil status) refused to register the surname they had chosen for their child. The parents are ... - Deficiency in handling oxygen therapy equipment
Posted: 2012-06-11
The son of a user notes that the care personnel of a residential and long-term care centre (CHSLD) used defective oxygen cylinders during an intervention for his mother. After being informed by the son of the ...
- Erroneous diagnosis for hepatitis B after a blood test
Posted: 2012-06-04
A user denounces receiving an erroneous diagnosis for hepatitis B after a sample of his blood was taken at a local community service center (CLSC) and then sent to a hospital centre for analysis. After ... - End-of-life care: a hospital centre’s non-compliance with restraint standards
Posted: 2012-06-01
The daughter of a user hospitalized at a hospital centre finds the quality of care given to her father, until the end of his life, to be unsatisfactory. She denounces the abusive use of restraint measures, the ... - More than a year’s wait for respite that was urgently needed
Posted: 2012-05-28
The mother of a young adult with a pervasive developmental disorder (PDD) contested the fact that it took over a year to receive respite and sitting services. In December 2007, the mother met with a ... - Curateur public and other instances – Confusion about roles
Posted: 2012-05-28
An adult citizen with Asperger’s, who is under public tutorship (property and person), has come to the Québec Ombudsman claiming that he is "part of a ping-pong game" between the various instances ... - Home birthing: a choice that is not always possible
Posted: 2012-05-14
A soon-to-be mother contested the fact that she was not free to choose the place where she would have her baby. In July, the midwifery services coordinator for the health and social services centre (CSSS) in ... - Dialysis: physical pain due to deficient equipment
Posted: 2012-05-14
A user who must undergo four hours of dialysis three times a week complained that the hospital centre’s equipment is uncomfortable. When dialysis is being carried out, the user must remain seated and cannot ... - Curateur Public – Give priority to the need for stability
Posted: 2012-04-30
A worker at a private intermediate resource contested the Curateur public’s decision to re-locate a resident. The worker contacted the Québec Ombudsman to express her concerns about the request by the ... - Curateur public - A father stops visiting his son in a hospital centre because of conflicts with the various workers
Posted: 2012-04-30
A citizen denounces the fact that for nearly a year he has not been able to visit his son further to his many run-ins with the healthcare team and the representative of the Curateur public. The citizen’s son ... - Ministère de l’Éducation, du Loisir et du Sport – More transparency needed in applying a program
Posted: 2012-04-23
A citizen complained about a tax claim he considered unjustified stemming from his participation in a measure. It was the Ministère de l’Éducation, du Loisir et du Sport (Department) that had determined he ... - A three-year wait for a preventive screening test
Posted: 2012-04-23
A user who had been waiting three years for a colonoscopy prescribed by her physician complained about the time it was taking for the test to get done. The investigation Ministère de la Santé et des Services ...
- Office de la protection du consommateur – Hold time of more than 30 minutes before talking to a receptionist
Posted: 2012-04-16
A citizen complained about telephone hold times at the Office de la protection du consommateur (Office). In April 2011, the citizen tried to reach the Office several times to file a complaint against a ... - A staff shortage means extra costs for a user
Posted: 2012-04-09
Every once in a while, a quadriplegic user who lives at home has to be lodged temporarily because of a shortage of CSSS staff accustomed to giving him the home support services he needs to remain at home. He has ... - Home support services: A situation requiring urgent action
Posted: 2012-04-09
A user with amyotrophic lateral sclerosis contested the lack of access to home support services due to insufficient funds in the intensive home support services program (SISAD). The life expectancy of a female ... - Revenu Québec – Request for information: An unsatisfactory reply
Posted: 2012-04-02
Complaint Revenu Québec was unable to give adequate information to a citizen who inquired about the tax credit for investment. The citizen has a fast-food restaurant franchise. He applied for a tax credit for ... - Société de l'assurance automobile du Québec - A payment method that can cause service delays
Posted: 2012-04-02
The Société d’assurance automobile du Québec (SAAQ) requires certain drivers to undergo an assessment to determine if their behaviour with respect to alcohol is compatible with the safe operation of a vehicle. The ... - Revenu Québec claims the Tax Credit for Home-Support Services for Seniors
Posted: 2012-03-26
An 80-year-old citizen contested Revenu Québec’s claim for overpayment of the Tax Credit for Home-Support Services for Seniors. The citizen lived in a housing cooperative until July 2008 and then moved to an ... - Ministère de la Justice du Québec – Fine collection: The importance of finding common ground
Posted: 2012-03-26
A citizen in default contested the recovery measures taken by the Ministère de la Justice. The citizen’s $14,000 initial debt was handled by the Department’s Bureau des infractions et amendes. In an arrangement ... - La Financière agricole du Québec – Farm Income Stabilization Insurance program
Posted: 2012-03-19
A farmer has complained that La Financière agricole du Québec took away his right to the Farm Income Stabilization Insurance (ASRA) program. La Financière issued a refusal because the citizen had not ... - CSST – Illegal seizure: Who has to pay for the costs incurred?
Posted: 2012-03-19
A citizen has complained about the Commission de la santé et sécurité du travail (CSST) seizing the entire temporary total disability indemnity she receives from the Direction des victimes d’actes criminels ... - Troubled Youth - Request to be reunited with a birth parent: Lack of information about the process
Posted: 2012-03-12
A user of a youth centre’s adoption and reunion service found it was taking a long time to receive the services needed to handle her request to be reunited with her birth father. In April 2010, the user made a ...
- Société de l'assurance automobile du Québec - Citizens should be properly informed about transportation expenses and the availability allowance
Posted: 2012-03-12
A citizen who was the victim of an automobile accident a few years ago and whose file was closed by the Société de l’assurance automobile du Québec (SAAQ) considers that her current neurological condition is ... - Revenu Québec – Debt repayment must not prevent someone from subsisting
Posted: 2012-03-05
A citizen who has unseizable income has complained about the recovery measures taken by Revenu Québec. The citizen receives a Régie des rentes du Québec and a Government of Canada pension. Last year, her source ... - If they are going to be invoiced for healthcare, users must be informed
Posted: 2012-03-05
A user who is waiting for her health insurance coverage to take effect is contesting the healthcare fees she was charged when she went to a hospital emergency room. The user told us she had asked the staff at ... - CSST – Indemnisation des victimes d'actes criminels: An unreasonable delay
Posted: 2012-02-27
More than 12 months after filing an application for benefits with the Commission de la santé et de la sécurité du travail’s Direction de l’indemnisation des victimes d’actes criminels (IVAC), a citizen was ... - Hasty implementing of solutions to emergency overcrowding: Not a good idea!
Posted: 2012-02-27
On March 17, 2011, the Québec Ombudsman received a report concerning the transfer of elderly residents, their living conditions, and the substantial number of deaths that had occurred in the transitional ... - Société de l'assurance automobile du Québec - Processing delays mean extra work for a citizen
Posted: 2012-02-20
The Société de l’assurance automobile du Québec (SAAQ) required a citizen who had a brain aneurysm to redo the knowledge test to get his driver’s licence back. The citizen had a brain aneurysm in 2008 followed ... - Private and semi-private room in intensive care
Posted: 2012-02-20
A user has asked that her invoice for a semi-private room in a hospital centre be cancelled. Initially taken to the emergency room, the user was transferred to the hospital’s intensive care unit. After the ... - CSST – Major delays even when all the experts agree
Posted: 2012-02-13
A citizen on sick leave complains that nearly three months after she filed a claim, the Commission de la santé et de la sécurité du travail (CSST) has yet to decide on her eligibility. The citizen’s job ... - Intermediate resource – Lack of supervision by the health and social services centre
Posted: 2012-02-13
A citizen complained that an intermediate resource and a hospital centre failed to give her important information about her mother. An intermediate resource is a private business attached to a public health ... - CSST – Retroactive suspension: It’s illegal!
Posted: 2012-02-06
The Commission de la santé et de la sécurité du Travail (CSST) retroactively suspended a citizen’s income replacement indemnity. The Commission des lésions professionnelles rendered a decision on the citizen’s ...
- CLSC – Meal preparation assistance: What are the aims of the program?
Posted: 2012-02-06
A 65-year-old woman who lives alone complained about the cut in the number of meal preparation assistance hours she was getting from her local community service centre (CLSC). After her individualized service ... - Pre-hospital emergency services – When lack of organization has tragic consequences
Posted: 2012-01-30
A citizen has filed a complaint concerning the quality of care and services he received from ambulance technicians while being rescued off-road. At the time of the incident, the citizen and two friends were at ... - CSST – Indemnisation des victimes d'actes criminels: Wait times leave victims without assistance
Posted: 2012-01-30
After submitting an application for benefits, a sexual assault victim complained about the time it took the Commission de la santé et de la sécurité du travail’s Direction de l’indemnité des victimes d’actes ... - Youth centre – Refundable tax credit for child assistance: when are we eligible?
Posted: 2012-01-23
A citizen alleges that because incorrect information was sent to the Régie des Rentes du Québec by the youth centre where his child was lodged, the Régie cancelled his right to the refundable tax credit for ... - Reimbursement: when the Regulation does not enable the most economical solution
Posted: 2012-01-23
A citizen with several physical limitations was refused reimbursement of a medically prescribed personal hygiene item. The citizen, who, among other things, is blind and incontinent, works at a supervised ... - Health and social services centre - Restraint and confinement: record keeping is vital
Posted: 2012-01-16
A user who spent time in a hospital emergency ward complained about several aspects of his stay in the hospital. To begin with, he stated that when he arrived at emergency, he was placed in restraints for three ... - CSST - Lack of compliance with a Tribunal decision
Posted: 2012-01-16
A citizen filed a complaint because the Commission de la santé et de la sécurité du travail (CSST) failed to comply with a decision by the Commission des lésions professionnelles (CLP). The CLP decision confirmed ... - Troubled youth - Lodging in a group home: What happens when a resident who is a student reaches the age of majority?
Posted: 2012-01-09
The citizen's complaint concerned: his right to remain in a group home until he completes his diploma of vocational studies. The Québec Ombudsman’s investigation revealed that: the citizen’s family cannot give ... - Régie de l'assurance maladie du Québec - Name change: which documents must permanent residents provide?
Posted: 2012-01-09
The Régie de l'assurance maladie du Québec (RAMQ) refused to change the complainant's name on her Health Insurance Card. The complainant, a Japanese citizen with permanent resident status in Canada, resides in ... - Société de l’assurance automobile du Québec - Failure to grant an indemnity to which a citizen was entitled
Posted: 2011-12-19
A road accident victim complained about the failure of the Société de l’assurance automobile du Québec (SAAQ) to grant her an income replacement indemnity. The citizen was the victim of a road accident in 1991. A ...
- Hospital centre - The importance of adequate post-operative monitoring
Posted: 2011-12-19
The citizen’s complaint concerns the lack of monitoring of her mother’s medical condition in the hours following her surgery for a hip fracture. The user was taken to the recovery room at 5 p.m., accompanied by ... - Ministère de la Justice du Québec - An administrative error that cost a citizen his freedom
Posted: 2011-12-12
A citizen who appeared before the Superior Court of Québec for four summary offence cases says he was unlawfully detained. The citizen was incarcerated pending his hearing, at which he was sentenced to serve ... - Health and social services centre - Employees should be able to be identified by users
Posted: 2011-12-12
A user who went to a hospital centre emergency room deplores that most of the nursing staff do not wear their ID card. Even though she insisted that staff members identify themselves, they refused to do so. The ... - Residences for seniors or vulnerable individuals - Inadequate monitoring of a person awaiting placement
Posted: 2011-12-05
The complainant is the father of a 54-year-old man living in a residential and long-term care centre (CHSLD) following a serious stroke. He deplores that his son was not monitored at a hospital centre while ... - Ministère de la Famille et des Aînés - Childcare services: Coordinating offices cannot choose the payment run
Posted: 2011-12-05
A person in charge of a childcare centre has complained that her coordinating office uses the wrong payment schedule. This is depriving her of the equivalent of one week of grants. Every two weeks, the ... - Health and social services centre - Hospital centre: Triage, monitoring, waiting conditions, care and communication questioned
Posted: 2011-11-28
A user’s daughter complained about the services that a hospital centre provided to her mother after she was admitted for severe abdominal pain. The mother has cognitive deficiencies associated with Alzheimer’s ... - CARRA - Unreasonable delay for receiving a pension
Posted: 2011-11-28
A citizen applied for a pension three months before retiring. More than eight months after she stopped working, she had yet to receive it. The citizen had been receiving a monthly advance payment from the ... - Health and social services centre - End-of-life care: lack of monitoring and empathy
Posted: 2011-11-21
The son of a user who died in a hospital centre has complained about the lack of monitoring by nurses the night before she died. At the end of the evening, the user became agitated and she was given a sedative ... - CLSC - Request for specialized personal care equipment: unreasonable wait times
Posted: 2011-11-21
The user has a degenerative disease and is losing her autonomy. Over three years ago, she applied to the health and social services centre (CSSS) in her region for a rail-mounted patient lift which, when properly ... - CSST - The CSST’s refusal to cover costs associated with its own administrative decisions
Posted: 2011-11-14
A citizen has complained about the refusal of the Commission de la santé et de la sécurité du travail (CSST) to reimburse her for the cost of an assessment required by the Société de l’assurance automobile du ...
- Residences for seniors or vulnerable individuals - Deterioration of the living environment in a residential centre
Posted: 2011-11-14
A user is dissatisfied with the quality of the living environment at a residential centre where he has lived for over 10 years. According to him, the fit between the services offered and the needs of young ... - Hospital centre - Lack of compliance with a court order and unlawful detention
Posted: 2011-11-07
Following a complaint of unlawful detention, the Québec Ombudsman questioned why a hospital centre would disregard a court order for a psychiatric assessment. In the case brought to the Québec Ombudsman's ... - Hospital centre - Postoperative hospital stay; staff’s lack of communication and attentiveness
Posted: 2011-11-07
A user who was in hospital due to postoperative complications deplores the staff’s attitude towards her. The user claims that because she had had a tracheotomy, she could not use the interphone to make the staff ... - Régie de l'assurance maladie du Québec - Renewal of a health insurance card: refusal to issue a temporary attestation
Posted: 2011-10-31
A citizen could not obtain a new attestation of registration from the Régie de l’assurance maladie (RAMQ). Having lost her health insurance card, she filed the documents required by RAMQ at a local community ... - Troubled Youth - Unjustified billing by a child and youth protection centre
Posted: 2011-10-24
The mother of a child who had been placed in a child and youth protection centre disputes an invoice that she feels is unjustified. The centre is under the authority of a protection and rehabilitation centre ... - Ministère de la Sécurité publique - Insufficient assistance for an inmate’s release
Posted: 2011-10-24
A man who was about to be released from a detention facility had no place to live. He had no money for renting a room, because there were no probation arrangements, he did not have access to a community ... - Curateur public - Rehabilitation Centre: Inappropriate resources for a senior citizen under curatorship
Posted: 2011-10-07
The Curateur public represented a 73-year-old man housed in a healthcare institution that in the last four years had ceased to meet his needs. A transfer had been requested over two years earlier, but he still had ... - Agence de la santé et des services sociaux - Management practices ill-suited to senior’s needs
Posted: 2011-10-07
The Québec Ombudsman received a report about a high level of dissatisfaction among many residents of a private nonprofit residence. The report concerned food (quality, amounts, and variety) and the fact that ... - Troubled Youth - Billing of unused services and a questionable notion of equity
Posted: 2011-10-07
While placed at a rehabilitation center, a youth was temporarily housed with family friends. Despite this, his parents were required to continue making financial contributions to the youth center for his ... - Rehabilitation Center - An interminable wait
Posted: 2011-10-07
A three-year-old was referred by her health and social services center (CSSS) for specialized services to a physical disabilities rehabilitation center. Projected wait time? Eighteen months. It was the ...
- Revenu Québec - Court involvement can be avoided in certain circumstances
Posted: 2011-09-29
The father of a Québec resident was living abroad and requested termination of support payments to his son, who was of legal age and had finished his university studies. Revenu Québec refused any change without a ... - Ministère de la Sécurité publique - Postponement of hearing due to an incomplete file
Posted: 2011-10-07
An inmate complained that his Commission québécoise des libérations conditionnelles (CQLC) hearing had been postponed three times. According to him, the postponements were due to the absence of certain documents ... - Hospital - Inappropriate application of the rule and an unacceptable lack of humanity
Posted: 2011-09-29
The mother of a child who was seriously injured when run over by a school bus disputes the fees charged by the hospital for a private room (approximately one month in intensive care and in the burn unit) ... - Ministère de la Sécurité publique - A delay caused by a shortage of staff
Posted: 2011-10-07
An inmate serving an 18-month prison sentence complained that a correctional intervention plan had not been developed for him, even though he had already completed over a third of his sentence. This plan sets ... - Police Ethics Commissioner - Refusal of conciliation
Posted: 2011-09-29
An individual refused the Police Ethics Commissioner’s summons to attend a conciliation session and provided grounds for his refusal to the Commissioner in writing. The proceedings were held anyway, with no ... - Health and Social Services Centre - Failure to listen to a family member
Posted: 2011-10-07
An elderly woman with Alzheimer’s went to a hospital emergency room alone. Her daughter, who had come to join her, wanted to speak to the triage nurse but was refused. The user’s daughter felt it was important to ... - Hospital - Faulty case management with tragic results
Posted: 2011-10-07
A man appealed to the Ombudsman in the belief that his spouse’s life could have been saved had the hospital managed her case better. The woman died during the birth of their third child. Her spouse denounced the ... - Troubled Youth - Lack of information during a critical period
Posted: 2011-10-07
A mother complained about how little information she received when her children aged 11 and 13 were placed in a rehabilitation centre. The citizen considered it important for her family to be sufficiently ... - Health and social services centre - Violations of the rights of an individual admitted involuntarily
Posted: 2011-10-07
The Ombudsman was informed by a third party that a person had been held against her will in a hospital for close to a month. It was alleged that preventive confinement limitations were not followed, that she had ... - Health and social services centre - Refusal to provide the rehabilitation treatments required after a road accident
Posted: 2011-10-07
A road accident victim still suffering from after-effects did not receive the services she felt she was entitled to from her health and social services centre (CSSS). For a certain time, the Société de ...
- Ministère de la Sécurité publique - Refusal to transport a detainee to a medical appointment
Posted: 2011-10-07
A detainee who had had a motorcycle accident prior to his incarceration was refused access to a medical assessment requested by the Société de l’assurance automobile du Québec (SAAQ). When the man arrived at the ... - Société de l’assurance automobile du Québec - Internet and automatic billing
Posted: 2011-09-29
A citizen who went online to license his stored vehicle wanted the transaction cancelled, but the Société de l’assurance automobile du Québec (SAAQ) refused. On March 29, the citizen went online to have his ... - Curateur public - An unjustified delay due to the Curateur public’s neglect in acting on a judgment
Posted: 2011-09-27
Under a court judgment, a citizen who had custody of his grandson was granted $12,334 in arrears and an increase in monthly child support. Two months later, the Curateur public had not followed up. Since the ... - Police Ethics Commissioner - An agreement to disagree
Posted: 2011-09-29
A citizen who took part in a Police Ethics Commissioner conciliation session says that the procedure failed. However, the Commissioner considers the conciliation a success. The citizen feels that he was never in ... - Hospital centre - Who is responsible, the Curateur public or the hospital centre?
Posted: 2011-10-07
An incapacitated person represented by the Curateur public had lived for many years in a hospital centre. The person’s cousin complained that she was not informed of her cousin’s failing health and subsequent ... - Régie du logement - Irregular and unfair scheduling process
Posted: 2011-10-05
A building manager filed a complaint regarding Régie du logement’s hearing scheduling practices. The citizen had filed a number of applications to terminate leases for nonpayment of rent, on January and February ... - Revenu Québec - Ending a passport suspension for nonpayment of support
Posted: 2011-09-29
An individual, who had become unable to make support payments and fallen into arrears, obtained two provisional judgments, but was still unsuccessful in having his passport suspension revoked. After losing his ... - Hospital - Access to physiotherapy: unreasonable wait times
Posted: 2011-09-29
A patient filed a complaint against a hospital. The Ombudsman discovered that she had been waiting for physiotherapy treatments from the hospital for five years. Following an initial screening, her case had been ... - Ministère de l’Emploi et de la Solidarité sociale - An unfair reduction in last-resort financial assistance
Posted: 2011-09-29
The Curateur Public contacted the Québec Ombudsman in order to get the Ministère de l’Emploi et de la Solidarité sociale to recognize the caregiver/care receiver relationship a woman was in. The Department ... - Rehabilitation center - Intermediate resource: grave neglect of disabled persons
Posted: 2011-09-29
An individual reported a situation of “extreme” neglect involving six severely disabled individuals in intermediate housing under contract to a rehabilitation center specializing in intellectual disabilities ...
- CLSC - A reduction in essential material assistance
Posted: 2011-09-28
A patient paralyzed since a 1976 automobile accident and suffering from bladder problems had the number of catheters supplied daily by his CLSC reduced from nine to four. This administrative decision was to be ... - Health and social services center - Budgetary criteria versus individual needs
Posted: 2011-09-28
A patient using the Regional Home Oxygen Therapy Program filed a complaint with the Québec Ombudsman. She was afraid that the amount of oxygen allotted to her was insufficient. According to the patient, her CLSC ... - Société de l’assurance automobile du Québec - Termination of an indemnity: decision not provided in writing
Posted: 2011-09-29
The Société de l’assurance automobile (SAAQ) had informed a citizen verbally of a decision on termination of disability, without confirming it in writing. Although the citizen’s complaint initially concerned the ... - Curateur public - Respecting the rights of a minor under tutorship: Statute of limitations
Posted: 2011-09-28
An insurance company was refusing to pay benefits to a minor under tutorship. If the Curateur public did not intervene rapidly to get the company to act, the child would be in danger of losing his right of ... - Hospital centre - End-of-life care: lack of supportive care
Posted: 2011-09-28
A son drew the Québec Ombudsman's attention to the lack of empathy and supportive care for his father by hospital staff. According to him, his father should have received end-of-life care even if he was in a ... - Ministère de l’Emploi et de la Solidarité sociale - Extreme administrative inflexibility
Posted: 2011-09-28
An individual unfit to work had been receiving $887 per month from the Ministère de l’Emploi et de la Solidarité sociale. To recover a previous overpayment, the Department cut her payments by $224, driving her ... - Ministère de la Sécurité publique - Unreasonable delay in responding to a request for a public inquest
Posted: 2011-09-28
A citizen did not get a response from the Ministère de la Sécurité publique when she requested a public inquest into the death of a member of her family. The death was caused by a firearm used during a police ... - La Financière agricole du Québec - Penalty for non-compliance with a program requirement: unjustified sanction
Posted: 2011-09-28
A producer considers that he was unjustly penalized for not fulfilling one of the requirements of the Farm Income Stabilization Insurance Program. As a recipient of this program, the citizen must take part in a ... - Health and social services centre - Delays in accessing services for a child with a pervasive development disorder
Posted: 2011-09-28
A father whose four-year-old was diagnosed with a pervasive development disorder was having problems obtaining services from his health and social services centre (CSSS). The citizen was disgruntled about the ... - Curateur public - Request for assistance from an incarcerated person under curatorship
Posted: 2011-09-28
An incarcerated man under curatorship complained that he was not getting any help from his appointed curator in obtaining winter clothing. When he appealed to the Québec Ombudsman at the end of November, he was ...
- Secrétariat à l’adoption internationale - Adoption proposal: unexplained refusal
Posted: 2011-09-28
A citizen who wanted to adopt a child from abroad had her adoption proposal refused without explanation. The citizen wanted to adopt a child without going through a body certified by the Minister of Health and ... - Ministère de la Sécurité publique: Inadequate processing of a request for transfer to a protective segregation unit in a detention centre
Posted: 2011-09-19
An inmate had to wait more than 14 days as of his request before being transferred to a protective segregation unit. Not long after he made his request, he was confined to his cell for 23 hours a day for security ... - Revenu Québec: Contestation of a bank account seizure
Posted: 2011-09-19
A citizen who contributed $20,000 to his Registered Retirement Savings Plan (RRSP) was refused the RRSP deduction. According to Revenu Québec, the citizen had not filed an income tax return the year before ... - Health and social services centre - Hospitalization fees: contested billing
Posted: 2011-09-12
A user’s daughter felt that her mother should not have to pay hospitalization fees while she was waiting to be transferred from the hospital to an intermediate resource. The daughter filed a complaint with the ... - Société de l'assurance automobile du Québec - Claim following an accident: incomplete study of the case
Posted: 2011-09-12
A citizen who says she had a motorcycle accident filed a claim that was refused by the Société de l’assurance automobile du Québec (SAAQ). After her accident, she did not contact the police and was taken to a ... - Hospital centre - Invoicing for an oxygen machine: unjustified fees
Posted: 2011-09-06
Due to a respiratory deficiency, a user had to pay $125 every month for a portable oxygen machine to give her greater mobility. Her son complained to the Québec Ombudsman. This equipment was made available to ... - Société de l'assurance automobile du Québec - Request to partially remove driving restrictions
Posted: 2011-08-15
A man with a serious visual impairment held a learner’s permit with a number of restrictions, one of which he considered to be inappropriate and detrimental. The permit issued by the Société de l’assurance ... - Hospital Centre - Inadequate medical monitoring of a senior citizen after discharge from hospital emergency room
Posted: 2011-08-08
A 79 year old senior citizen was discharged from a hospital emergency room without any monitoring. Her daughter complained to the Québec Ombudsman. She stressed that the woman suffered from serious health ... - Ministère de l'Emploi et de la Solidarité sociale - Last resort financial assistance: use of the Minister’s discretionary power
Posted: 2011-08-01
A man in his fifties who suffered from medical problems and was receiving social assistance benefits asked the MESS to be reimbursed for moving expenses. His request was denied. The man had lived alone at the ... - Pre-hospital emergency services - Ambulance transportation: worrisome wait times in a rural area
Posted: 2011-07-25
A rural Quebecer who felt ill complained about the time it took for the ambulance technicians to arrive. The user’s municipality had previously been served by an ambulance company in a neighbouring municipality ...
- Revenu Québec - Automatic collection of support payments: excessive seizure
Posted: 2011-07-25
A citizen’s entire employment insurance benefit cheque ($265 per two-week period) was withheld because of the support payment deducted at source by Revenu Québec. The citizen’s complaint concerned: the seizure ... - Ministère de l'Agriculture, des Pêcheries et de l'Alimentation - Recall of a product containing an allergen: MAPAQ’s refusal to act
Posted: 2011-07-18
An 18-month-old child suffered a food allergy after eating margarine labelled lactose-free. Her father asked the MAPAQ to issue a product recall notice. It refused. The citizen’s complaint concerned: the ... - Revenu Québec - Repayment of a tax debt: Revenu Québec’s refusal to recover an amount in a fair manner
Posted: 2011-07-11
A citizen received a claim from Revenu Québec to repay a tax debt of over $4000 when the full amount had already been withheld by his employer. According to prior arrangements, the employer was supposed to ... - Revenu Québec - Input tax refund: administrative inflexibility
Posted: 2011-08-29
Revenu Québec refused to grant the input tax refund to a company because the name indicated on its invoices was not identical to the company’s name. The business concerned is part of a corporate structure made ... - Health and social services - Hospital room tariffs: unjustified billing
Posted: 2011-07-11
A user admitted to the ER for aggressive treatment of his leukemia was charged for a private room ordered by his physician. The patient reported to the hospital in the morning for an appointment for a biopsy that ... - Hospital centre - Quality of care to users and support for families: deficiencies
Posted: 2011-07-04
A user’s widow deplores the poor quality of care received by her husband, who spent nearly two months at the hospital centre before he died. In the first few weeks, the citizen spent a considerable amount of ... - Régie des rentes du Québec - Child assistance payment: error in payment frequency
Posted: 2011-07-04
A citizen complained that the frequency of his child assistance payments was changed from quarterly to monthly without his consent. At the end of December, the citizen called the Régie des rentes du Québec (RRQ) ... - Revenu Québec - Application of the Act: interpretation too restrictive
Posted: 2011-06-27
Revenu Québec refused to grant the deduction for repayment of wage loss replacement benefits to a citizen’s succession. The woman received wage loss replacement benefits from her private insurance company for the ... - Health and social services centre - Home care support services: rigid interpretation of eligibility criteria
Posted: 2011-06-27
A person receiving weekly home care support services lost her eligibility for accompaniment services. The person suffered two strokes which left her sightless and with neurological sequelae, especially in terms ... - Health and social services centre - Home care support services: unjustified decrease in services
Posted: 2011-06-20
A person complained to the Québec Ombudsman about the decrease in the number of hours of home care provided by a health and social services centre (CSSS). The 61-year-old woman, who is experiencing a loss ...
- Régie de l'assurance maladie du Québec - Eligibility for the Public Insurance Plan: unjustified waiting period
Posted: 2011-06-20
Before allowing a citizen to regain her eligibility for health insurance, the Régie made her wait three months on the grounds that she had notified it of her intentions to leave Québec. The citizen had completed ... - Ministère de la Sécurité publique - Health insurance card renewal in a detention facility: no response
Posted: 2011-06-13
An inmate whose health insurance card had expired asked to have the card renewed, but the detention centre did not act on this request. Yet, detention centres are required to offer services for renewing health ... - Hospital centre - Triage in a hospital emergency ward: deficient information
Posted: 2011-06-13
The complainant’s husband went to a hospital emergency ward after falling. According to the complainant, her husband experienced unreasonable wait times in triage. The complainant also questions the conclusions of ... - Health and social services - Failure in rehabilitation services for a person with intellectual disabilities
Posted: 2011-06-06
The sister of the complainant experienced a failure of services after being transferred from an intermediate resource of a rehabilitation centre for intellectual disabilities (CRDI) to a residential and long-term ... - CARRA - Complaints office of the Commission: abusive requirement
Posted: 2011-06-06
A citizen who wanted to file a complaint with the Commission’s complaints office had to give out her Social Insurance Number as a formality in order to lodge her complaint. First, the citizen telephoned the ... - Société de l'assurance automobile - Recovery of an overpayment: computer error
Posted: 2011-05-30
A road accident victim stopped receiving his income replacement indemnity from the Société because it had withheld the full amount of the indemnity in order to recover an overpayment. This decision put the citizen ... - Revenu Québec - Support arrears and advances: management too rigid
Posted: 2011-05-23
A citizen receiving support payments through the support-payment collection program was refused payment of arrears and periodic advances by Revenu Québec, the body responsible for the collection system. Under a ... - Ministère de la Sécurité publique - Custody for assessment purposes: unlawful detention
Posted: 2011-05-23
Due to lack of space, a person who should have been held in custody in a hospital centre so he could be evaluated for criminal responsibility was placed in a detention centre instead. His mother filed a complaint ... - Ministère de la Culture et des Communications - Construction work in a historic area: arbitrary requirements
Posted: 2011-05-10
When a citizen wanted to build a house in a historic district, the Department imposed conditions that the applicant considered unjustified. After obtaining his permit from the regional county municipality, the ... - Régie des rentes du Québec - Repayment of a debt: excessive cut in benefits
Posted: 2011-05-16
The child assistance payment and the supplement for handicapped children were withheld for a full month from a citizen whose conjugal status had changed from single parent to de facto spouse. The citizen, the ...
- Hospital centre - Quality of end-of-life care: shortcomings
Posted: 2011-05-09
A woman complained that her mother did not receive the comfort care required by her state of health while she was staying in a general and specialized hospital centre. Immediately after being admitted, her mother ... - CSST – Indemnisation des victimes d'actes criminels: Telephone access: excessive hold times
Posted: 2011-05-09
Complaints revealed that the telephone hold times to talk to Direction de l’indemnisation des victimes d’actes criminel (IVAC) agents were overly long. Given the seemingly unreasonable hold times and the ... - Centre de santé et de services sociaux - Accommodations costs: adjustment required
Posted: 2011-05-02
A man contested the accommodation fees billed to his mother when she stayed in a general and specialized care hospital while awaiting a place in a residential and long-term care centre. The man’s complaint ... - Ministère de la Sécurité publique - Prison environment and transmission of memos: ineffective control
Posted: 2011-05-02
In a detention facility, a secret committee controlled the transmission of memos from the detainees to the authorities, in order to modify the contents and gain benefits. In prison, detainees use memos to ... - Ambulance transportation fee: unjustified bill
Posted: 2011-04-25
A woman used ambulance transportation at the request of a practitioner at the CLSC who apparently said the institution would pay the cost, but it subsequently refused to do so. The woman’s complaint was ... - Revenu Québec - Notice of assessment: Error and refusal to make corrections
Posted: 2011-04-25
Revenu Québec mistakenly added the amount of $1,183 to a taxpayer’s income tax declaration. She asked the Ministry to correct the error, but her request was refused. An erroneous Relevé 2 (retirement and pension ... - Ministère du Développement durable, de l'Environnement et des Parcs - Rabaska project: timeframe for order in council enacting authorization too open-ended
Posted: 2011-04-20
A group of citizens opposed to the construction of a liquid natural gas terminal in Lévis, the Rabaska project, has petitioned the Québec Ombudsman to intervene. The group argues that the environmental ... - Health and social services - Processing of a complaint: Wait time
Posted: 2011-04-18
The facts reveal that a complaint about a doctor was not handled in accordance with the usual procedure (local commissioner, medical examiner), which led to an unreasonable delay. The father of the complainant ... - Agence de l'efficacité énergétique - Financial assistance for renovations: Wait time
Posted: 2011-04-18
A man who participated in the Agence de l’efficacité énergétique Rénoclimat program complained about the wait time for the payment of the refund he is entitled to. The man’s complaint related to the following ... - Hospital centre - Rights of people placed in preventive confinement in a hospital: Violations
Posted: 2011-04-11
A citizen who had been placed in preventive confinement said the hospital had not adequately informed him of the situation, or of his rights. The citizen’s complaint concerned the fact that: when he was in ...
- Office de la protection du consommateur - Refusal to process a complaint – Unjustified decision
Posted: 2011-04-11
A citizen denounced the outright refusal by the Office de la protection du consommateur to process her report concerning a merchant about whom she had complained in the past. The woman had previously terminated ... - Hospital Centre - Invoicing of hospital fees: Failure to respect the user's rights
Posted: 2011-04-04
A woman said she had been kept in a hospital against her will, and asked for her hospital fees to be reimbursed. She was initially hospitalized for a period of several weeks following a fall. However, she ... - Office de la protection du consommateur - Circulation of information: Some deficiencies
Posted: 2011-04-01
An officer from the Office de la protection du consommateur refused to accept a complaint from a citizen who wished to report the actions of a tradesperson. The citizen’s complaint concerned: the Office’s ... - Rehabilitation Centre - Access to resources: Delays and lack of information
Posted: 2011-03-28
A woman whose son was registered with a rehabilitation centre deplored that the group activities in which he took part had ended. She felt the institution’s proposals concerning the resumption of the activities ... - CARRA - Recovery of overpayments – Failure to comply with the rule
Posted: 2011-03-28
The Québec Ombudsman observed that the CARRA sometimes recovered amounts owing to it by benefit recipients, out of their benefits, in excess of the 10% compensation rate permitted in such cases. The provisions ... - Revenu Québec - Payment of a debt – Administrative inflexibility
Posted: 2011-03-21
A citizen who had to reimburse an amount of $5,912 to Revenu Québec was unable to comply with the payment agreement entered into with the department. His debt continued to increase as his income tax accumulated ... - Revenu Québec - Reimbursement due to a company – Excessive delays
Posted: 2011-03-21
A company that sent monthly payments to Revenu Québec, covering the deductions from its employees’ salaries, mistakenly paid twice the amount owed for a given period. The company’s complaint concerned: the ... - Société de l'assurance automobile du Québec - Unfitness for work: Delayed acknowledgement
Posted: 2011-03-21
A road accident victim had been unable to obtain acknowledgement of the fact that she had been unfit for work since a road accident in 1996. In 1998, the Société decided that the woman was fit to work as a ... - Ministère de la Sécurité publique - Transfer to a different detention facility – Administrative inflexibility
Posted: 2011-03-21
An inmate asked to be transferred from one detention facility to another, on humanitarian grounds; a member of his family had recently died and his spouse’s psychological health had deteriorated due to the ... - Ministère de l'Éducation, du Loisir et du Sport - Student aid program: recognition of a foreign educational institution
Posted: 2011-02-23
A woman studying in the United States was attending an educational institution that the Ministère de l’Éducation, du Loisir et du Sport (MELS) refused to recognize for the purposes of granting loans and bursaries ...
- Health and social services center - Financial aid for natural caregivers: unjustified reduction
Posted: 2011-02-23
A man contested the reduction in financial aid he had been receiving for several years from the Soutien aux proches aidants program (support for natural caregivers or SAPA) because of his daughter’s condition, who ... - Société de l'assurance automobile du Québec - Indemnity for care expenses: unjustified discontinuation
Posted: 2011-02-23
Following a complaint, the Québec Ombudsman ascertained that the SAAQ was discontinuing the payment of an indemnity for care expenses granted to people who were considered unable to take care of their children ... - CSST - Pensions for family of deceased worker – insufficient information
Posted: 2011-02-23
Until recently, a single income statement (provincial and federal) was issued for families receiving both a survivor’s pension and children’s pensions from the CSST following the death of a worker. The children’s ... - Régie de l'assurance maladie du Québec - Drug insurance – lack of coordination between private and public plans
Posted: 2011-02-23
Following a separation and reconciliation, a man found himself without drug insurance coverage for a short period. He filed a complaint with the Québec Ombudsman. The separation lasted about ten months, during ... - Ministère de la Sécurité publique - Detention and custody regime: lack of information
Posted: 2011-02-23
An inmate was changed from one sector to another inside the detention centre, which had a direct effect on his custody regime. The inmate asked the service director for the reasons and duration of the change but ... - Ministère de la Sécurité publique - Summons before the Commission des libérations conditionnelles: incomplete file
Posted: 2011-02-22
An inmate met with the Commission québécoise des libérations conditionnelles concerning a request for temporary leave in preparation for parole. The commissioners deferred their decision due to a document missing ... - CARRA - Retirement pension – Contested application of an arbitrator’s decision
Posted: 2011-02-22
A man complained that the CARRA had applied an arbitrator’s decision to his disadvantage, reducing the pension he had the right to receive. In 2007, the CARRA claimed an amount from this man for unpaid ... - Régie des rentes du Québec - Québec Pension Plan: Maintenance of eligibility for disability pension – Reimbursement of medical expenses
Posted: 2011-02-22
The Québec Ombudsman noted that the Régie des rentes did not systematically reimburse all medical expenses paid by individuals to maintain their eligibility for the disability pension. The Québec Ombudsman ... - Hospital center - Medically required device: Unjustified fees
Posted: 2011-02-22
A woman who had suffered a cervical fracture was operated on by a neurosurgeon in a hospital. The doctor installed a halovest after advising the patient that a fee of $5000 would be charged, which the woman ... - Hospital center - Palliative end-of-life care – Inaccurate information and vague standards
Posted: 2011-07-18
Not wanting his wife to receive palliative care in a semi-private room in a hospital centre, a man asked for her to be transferred to a private room. His request was granted. The hospital charged him for her stay ...
- Hospital center – Inadequate care
Posted: 2011-02-22
An accident victim complained about the treatment received in a hospital, specifically in the intensive care sector and the surgery unit. The woman stayed there for three weeks, but has no memories of half of that ... - CHSLD: Disruptive living environment and safety risks
Posted: 2011-02-24
A resident in a residential and long-term care centre complained of being physically and verbally assaulted by a new resident with severe cognitive disorders. Several users in the same centre complained about this ... - Hospital center - Emergency services – Improper reception and insufficient information
Posted: 2011-02-22
The husband of a pregnant woman complained of the poor quality of the reception in the emergency department of a hospital centre, the lack of adequate information and the lengthy wait time. As the woman did not ... - Hospital center - Emergency services - Insufficient information
Posted: 2011-02-22
A person complained about the quality of services received in triage at a hospital emergency room where he went twice following a fall on the ice. He stated that the nursing staff in emergency referred him to a ... - CHSLD – Residents - Inadequate safety
Posted: 2011-02-22
A resident at a private residential and long-term care centre (CHSLD) appears to have died of burns caused by very hot water in a bathtub. After falling into the empty tub, the distressed user appears to have ... - Hospital center - End-of-life services and accompanying measures - Shortcomings
Posted: 2011-02-22
The widow of a man who received care in a hospital centre feels that her husband did not receive the services he required when he was staying in an oncology unit. The woman’s complaint concerned: The ... - Rehabilitation center – Lack of continuity in services and communications
Posted: 2011-02-22
The daughter of a user complained to the Québec Ombudsman that her father had to wait 15 months before receiving a motorized wheelchair. Moreover, when he finally received it, the wheelchair was no longer suitable ... - CHSLD - Residents - Inadequate living environment
Posted: 2011-02-22
The parents of a person living in a CHSLD complained to the Québec Ombudsman about the living environment, which they felt was inadequate. They feared for their child’s safety. The parents’ complaint concerned ... - CHSLD - Palliative end-of-life care – Insufficient accompanying measures and services
Posted: 2011-02-22
A woman complained about the quality of end-of-life care offered to her mother, who was staying in a residential and long-term care centre, and about the steps taken on her mother’s death. The woman’s complaint ... - Health and social services agency - Financial aid for natural caregivers - Unexpected suspension of payments
Posted: 2011-02-22
A woman who was receiving aid as support for natural caregivers of disabled people suddenly had her aid discontinued because no diagnosis of disability confirmed her son’s condition at the age stipulated by the ...
- CSST - "Pour une maternité sans danger" program: Regional disparities
Posted: 2011-02-22
Following a complaint concerning benefits paid under the “Pour une maternité sans danger” program, the Québec Ombudsman ascertained that the Act respecting occupational health and safety is sometimes applied ...