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Two short articles a month are posted here on different aspects of the Québec Ombudsman, such as its role, how it can help you, recent interventions, the rights of citizens in their dealings with public services, and answers to your questions.
With or without a permit, legal or illegal—how do we find our way through the maze of childcare services in Québec?
Like to head down south to escape the winter? Be careful—SAAQ and RAMQ take the time you’re gone into account…
All home childcare services are subject to a rule whereby the occupants of the house who are 18 years old and over must provide an “attestation establishing that no impediment exists.” A police investigation is required that can...
Many users can’t make sense of which medical clinic services are free and which are billable.
In applying for social assistance, you can get a Department employee to help you.
If a government department or agency advises you that it has turned down your application for service, compensation, a subsidy or financial assistance, make sure you get an answer in writing.
Can the Québec Ombudsman help you if you want to complain about services in your municipality?
The QPIP has overpaid you, you point out the mistake, and you’re told that you were entitled to that amount. Should you rest easy?
You have a snowmobile and you have a question as the snow starts to fly—am I covered by SAAQ’s public plan?
Here’s a 15-question checklist to help you find one.
The following story shows that sometimes the Québec Ombudsman can save you costly legal fees.
Keep your eyes peeled when you read a service receipt from SAAQ.
Has it ever happened that a government services agent has been somewhat short with you on the phone?
3,500: the approximate number of community organizations regarding which the Québec Ombudsman may process complaints and reports.
The Québec Ombudsman has to regularly explain to the people who come to it for assistance that certain services have limits, and rightly so.
The Québec Ombudsman reminded IVAC of its duty to provide citizens with complete, legible and regularly updated information.
Your complaint concerns a hospital pharmacist, dentist or physician. Can the Québec Ombudsman help you?
A woman died under violent circumstances. Her half-brother planned on being reimbursed for the funeral expenses under a government program. Simple? Not!!
By digging deeper—well beyond the basics for the complaint at hand—the Québec Ombudsman managed to get $30,000 in compensation for a road accident victim.
A man learned that the Régie du bâtiment had refused to renew his contractor’s licence based on something an unidentified someone had said…
The public system does not reimburse users who turn to private health services unless a prior reimbursement agreement exists.
A Directeur de l’état civil form intended to make the lives of new parents easier had the opposite effect…
The Québec Ombudsman can receive complaints about Québec public services from persons living in Québec or anywhere else in the world...
The Québec Ombudsman intervened further to a complaint by an independent financial security advisor against the Autorité des marchés financiers (AMF). His problem—forms transmitted to the AMF that went missing and worrisome time...
Parking sticker application form sent to SAAQ. Two different types of handwriting, two colours of ink on the document. That's all it took to make things complicated...
After an accident that left a man seriously disabled, the Québec Ombudsman investigates off-road emergency intervention services.
Ambulance transportation is free, isn't it? No, but there are exceptions. Here is a short guide to the fees most people pay when it's time to settle the bill.
Waiting for a CARRA, Revenu Québec, or CSST decision on money owed you? Make sure you get an answer in writing.
This is the story of a worm farmer who wants to be recognized as a farm producer.
Recently, a coat manufacturer was falsely found to have been associated with a tax fraud and received a proposed assessment of nearly $450,000 from Revenu Quebec, without being able to present its point of view. It turned to the...
In 2012, the context of the student strikes greatly affected the operations of certain Québec CEGEPs and universities. A complaint to the Quebec Ombudsman illustrates one of the many puzzles.
Are the institutions targeted for an investigation by the Québec Ombudsman warned in advance of visits by its representatives?
The story begins with an application for paternity benefits. The catch is that the young father cannot provide one of the documents required...
The Québec Ombudsman has received several complaints from workers whose reimbursement claims have been unfairly reduced by the CSST.
The SAAQ informed a driver that her licence would be suspended. The decision was related to a traffic accident... in which she had never been involved!
Is a child's time in the custody of each parent calculated in nights, days or hours? Question asked to the Régie des rentes.
"Please choose from the following options." Sound familiar?
Is your business entitled to cancellation of a penalty by the Registraire des entreprises?
If you are eligible for a group drug insurance program, you must join it. It is mandatory. If you don't, you may find yourself in a difficult situation.
People who have a dispute with a construction contractor can turn to the Régie du bâtiment for help. But there is little point unless the Régie acts on their request…
A simple matter of modesty…An elderly lady who was hospitalized objected to having a male orderly help her with her intimate daily care.
What’s the connection between the Québec Ombudsman and a gold watch that went missing at a hospital?
Generally speaking, dental work is not covered by the public hospital insurance plan. But, as we know, there are often exceptions to the rule…
A worker applied to the CSST for an income replacement indemnity. Four months later…, nothing!
Recently the Québec Ombudsman had the pleasure of telling a road accident victim that the SAAQ owed him more than $25,000.