RSS feeds of Protecteur du Citoyen - Investigation Results http://www.protecteurducitoyen.qc.ca/ Last news of Investigation results from Protecteur du citoyen du Québec en RSS feeds of Protecteur du Citoyen - Investigation Results http://www.protecteurducitoyen.qc.ca/fileadmin/templates/images/feedIcon.png http://www.protecteurducitoyen.qc.ca/ 32 32 Last news of Investigation results from Protecteur du citoyen du Québec TYPO3 - get.content.right http://blogs.law.harvard.edu/tech/rss Mon, 13 May 2013 05:00:00 -0400 Ministère de l’Emploi et de la Solidarité sociale: Clarify an application for reimbursement of transportation expenses http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1804&cHash=60391a1678c5def63b20339c3e983dcd The complaint A citizen (hereinafter, the “mother”) is requesting explanations regarding... The complaint A citizen (hereinafter, the “mother”) is requesting explanations regarding reimbursement of adapted transport expenses. Her son is affected by a severely limited capacity...]]> Ministère de l'Emploi et de la Solidarité sociale Mon, 13 May 2013 05:00:00 -0400 Ministère de l’Emploi et de la Solidarité sociale: Collection - take the citizens' real situation into account http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1796&cHash=554d4b7bbba0da961d7e95de1b06fc89 The complaint The citizen complained that the Department of Employment and Social Solidarity... The complaint The citizen complained that the Department of Employment and Social Solidarity collection centre is demanding payments from him even though he is financially incapable of...]]> Ministère de l'Emploi et de la Solidarité sociale Mon, 06 May 2013 05:00:00 -0400 Correctional services: take ongoing legal proceedings into account when moving an inmate to a different sector http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1791&cHash=bb5b7d19be979398951ada92f6c5a4a7 The complaint An incarcerated individual complained of being placed in a sector with a fellow... The complaint An incarcerated individual complained of being placed in a sector with a fellow inmate against whom assault charges had been laid. The citizen was surprised by this...]]> Ministère de la Sécurité publique Mon, 29 Apr 2013 05:00:00 -0400 Directeur de l’état civil: status Refusal to correct an error in a birth certificate http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1789&cHash=0f47195255ab27bd0df9a403b40fda47 The complaint A citizen complained that the Directeur de l’état civil (DEC) refuses to make a... The complaint A citizen complained that the Directeur de l’état civil (DEC) refuses to make a correction to her son's birth certificate. The citizen is of Mexican origin and has a...]]> Directeur de l'état civil Mon, 22 Apr 2013 05:00:00 -0400 Ministère de la Justice du Québec - Notice of appearance sent to a citizen who was unrelated to the charges http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1787&cHash=90d02bca151c1cbfe108d68f05a30624 The complaint The citizen complained that the Québec Department of Justice had charged him with... The complaint The citizen complained that the Québec Department of Justice had charged him with offences committed by another individual. He explained that another individual with the same...]]> Ministère de la Justice du Québec Mon, 15 Apr 2013 05:00:00 -0400 Québec Parental Insurance Plan: A citizen cannot produce his Record of Employment http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1783&cHash=c6be501c8c73b31fb12677982dac6bd5 The complaint A citizen deplored the refusal of the Ministère de l’Emploi et de la Solidarité... The complaint A citizen deplored the refusal of the Ministère de l’Emploi et de la Solidarité sociale (MESS) to grant him paternity benefits. The citizen could not provide his Record of...]]> Ministère de l'Emploi et de la Solidarité sociale Mon, 08 Apr 2013 05:00:00 -0400 Revenu Québec: Make it impossible to touch unseizable income http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1769&cHash=23f6562ff9815138628034e37cb10ded The complaint A citizen contested the fact that Agence du revenu du Québec (Revenu Québec) had... The complaint A citizen contested the fact that Agence du revenu du Québec (Revenu Québec) had undertaken garnishment of amounts from a bank account that contained amounts exempt from...]]> Revenu Québec Mon, 01 Apr 2013 05:00:00 -0400 Correctional services: Comply with classification criteria for inmates http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1758&cHash=9746b9f9bd668b570e0ea7c3c89e3e1b The complaint An inmate’s sister deplored the fact that her sister was kept in confinement despite... The complaint An inmate’s sister deplored the fact that her sister was kept in confinement despite a court order for a psychiatric evaluation. When the inmate appeared in court, the judge...]]> Ministère de la Sécurité publique Mon, 25 Mar 2013 05:00:00 -0400 Revenu Québec – Prescription drug insurance, public or private? http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1725&cHash=b2fcfa1410f03e97e580422f60cbed5f The complaint A citizen contested Revenu Québec’s refusal to reimburse her for her prescription... The complaint A citizen contested Revenu Québec’s refusal to reimburse her for her prescription drug insurance premium. In July 2011, the citizen asked to be deregistered from the Régie...]]> Revenu Québec Mon, 18 Mar 2013 05:00:00 -0400 Régie du bâtiment – The importance of processing applications within a reasonable time http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1723&cHash=35d8133f0cd2d6c808012d558cd226b7 The complaint A citizen was distressed that the Régie du bâtiment du Québec (RBQ) did not respond... The complaint A citizen was distressed that the Régie du bâtiment du Québec (RBQ) did not respond to a complaint he had filed. The citizen’s home had been partly destroyed by fire, so he...]]> Régie du bâtiment Mon, 11 Mar 2013 05:00:00 -0400 Revenu Québec – Refund of the sales tax on a vehicle: Use a certified estimator http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1717&cHash=c28c44aac9305967bf2acc1b979e0e28 The complaint A citizen deplored Revenu Québec’s refusal to refund him for the Québec Sales Tax... The complaint A citizen deplored Revenu Québec’s refusal to refund him for the Québec Sales Tax (QST) he paid on the vehicle he bought at auction. He paid $10,000 for the vehicle but the...]]> Revenu Québec Mon, 04 Mar 2013 05:00:00 -0500 Correctional services - Changes to visitation rights: The institution must follow procedure http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1711&cHash=84dcbddba34a2c934a47e317abf77f73 The complaint A detainee contested having lost contact visitation privileges, i.e. visits where... The complaint A detainee contested having lost contact visitation privileges, i.e. visits where there is no physical barrier between inmates and their visitors. Directeur de l’état...]]> Service Québec Mon, 25 Jun 2012 05:00:00 -0400 The Ministère de l’Emploi et de la Solidarité sociale required a copy of a citizen’s will without a valid reason http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1466&cHash=1e0e7c1b7478185598f1f29e73cb408b The complaint A citizen contested the requirement that she provide a copy of her will in order to... The complaint A citizen contested the requirement that she provide a copy of her will in order to assess her eligibility for social assistance. After receiving the last of her employment...]]> Ministère de l'Emploi et de la Solidarité sociale Mon, 18 Jun 2012 05:00:00 -0400 Ministère de l’Éducation, du Loisir et du Sport – Consistency with regard to the established rule http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1467&cHash=b0042d1fc8920f52209dfd9ac29810f9 The complaint A citizen complained that the Ministère de l’Éducation, du Loisir et du Sport (MELS)... The complaint A citizen complained that the Ministère de l’Éducation, du Loisir et du Sport (MELS) refused to readmit her into a vocational training program that she...]]> Ministère de l’Éducation du Loisir et du Sport Mon, 18 Jun 2012 05:00:00 -0400 Deficiency in handling oxygen therapy equipment http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1460&cHash=8aa176387c45c5a7353fddec1a464a6a The complaint The son of a user notes that the care personnel of a residential and long-term care... The complaint The son of a user notes that the care personnel of a residential and long-term care centre (CHSLD) used defective oxygen cylinders during an intervention for his mother. Perte d'autonomie liée au vieillissement Mon, 11 Jun 2012 05:00:00 -0400 Directeur de l'état civil: The need to apply the relevant provisions of the Civil Code of Québec http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1463&cHash=c77309cf9108ada457625ddfcc5d31b1 The Complaint The parents of a baby girl appealed to the Ombudsman after the Directeur de l’état... The Complaint The parents of a baby girl appealed to the Ombudsman after the Directeur de l’état civil (registrar of civil status) refused to register the surname...]]> Directeur de l'état civil Mon, 11 Jun 2012 05:00:00 -0400 End-of-life care: a hospital centre’s non-compliance with restraint standards http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1454&cHash=c4c71e2f2a65bcc8a7d64b3306c650b2 The complaint The daughter of a user hospitalized at a hospital centre finds the quality of care... The complaint The daughter of a user hospitalized at a hospital centre finds the quality of care given to her father, until the end of his life, to be unsatisfactory. She denounces the...]]> Santé physique Fri, 01 Jun 2012 13:37:00 -0400 Erroneous diagnosis for hepatitis B after a blood test http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1455&cHash=361d8f806b03d2a6b6f5d80ac66e8007 The complaint A user denounces receiving an erroneous diagnosis for hepatitis B after a sample of... The complaint A user denounces receiving an erroneous diagnosis for hepatitis B after a sample of his blood was taken at a local community service center (CLSC) and then sent to a hospital...]]> Santé physique Mon, 04 Jun 2012 05:00:00 -0400 Curateur public and other instances – Confusion about roles http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1428&cHash=b3a88e5c9adf74573c239adb663676d2 The complaint An adult citizen with Asperger’s, who is under public tutorship (property and... The complaint An adult citizen with Asperger’s, who is under public tutorship (property and person), has come to the Québec Ombudsman claiming that he is "part of a ping-pong...]]> Curateur public Mon, 28 May 2012 05:00:00 -0400 More than a year’s wait for respite that was urgently needed http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1450&cHash=578b534204cc0859ac0b6640139afd26 The complaint The mother of a young adult with a pervasive developmental disorder (PDD) contested... The complaint The mother of a young adult with a pervasive developmental disorder (PDD) contested the fact that it took over a year to receive respite and sitting services. In December...]]> Déficiences et troubles envahissants du développement Mon, 28 May 2012 05:00:00 -0400 Dialysis: physical pain due to deficient equipment http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1416&cHash=a6d84eeacb4b7f98bcbd714a8e36c794 The complaint A user who must undergo four hours of dialysis three times a week complained that... The complaint A user who must undergo four hours of dialysis three times a week complained that the hospital centre’s equipment is uncomfortable. When dialysis is being carried out, the...]]> Santé physique Mon, 14 May 2012 05:00:00 -0400 Home birthing: a choice that is not always possible http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1418&cHash=90653483ed7ec93e5b6afcfd889528d1 The complaint A soon-to-be mother contested the fact that she was not free to choose the place... The complaint A soon-to-be mother contested the fact that she was not free to choose the place where she would have her baby. In July, the midwifery services coordinator for the health and...]]> Santé physique Mon, 14 May 2012 05:00:00 -0400 Curateur public – Allowing a senior to remain in her home http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1547&cHash=eef72e449938ff0af05d8eae0fa93284 The complaint The sons of an elderly woman placed under public protective supervision considered... The complaint The sons of an elderly woman placed under public protective supervision considered that the Curateur public was not doing all it could to enable their mother to continue...]]> Curateur public Mon, 07 May 2012 00:00:00 -0400 Curateur public - A father stops visiting his son in a hospital centre because of conflicts with the various workers http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1392&cHash=a5aabd16e402b4bc059c0ed3ff83e073 The complaint A citizen denounces the fact that for nearly a year he has not been able to visit... The complaint A citizen denounces the fact that for nearly a year he has not been able to visit his son further to his many run-ins with the healthcare team and the representative of the...]]> Curateur public Mon, 30 Apr 2012 05:00:00 -0400 Curateur Public – Give priority to the need for stability http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1394&cHash=453913f52317e9255caa172f1f464932 The complaint A worker at a private intermediate resource contested the Curateur public’s decision... The complaint A worker at a private intermediate resource contested the Curateur public’s decision to re-locate a resident. Santé physique Mon, 23 Apr 2012 05:00:00 -0400 Ministère de l’Éducation, du Loisir et du Sport – More transparency needed in applying a program http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1384&cHash=38f34bb91376adedc0a3c7b9376b89d3 The complaint A citizen complained about a tax claim he considered unjustified stemming from his... The complaint A citizen complained about a tax claim he considered unjustified stemming from his participation in a measure. It was the Ministère de l’Éducation, du Loisir...]]> Ministère de l’Éducation du Loisir et du Sport Mon, 23 Apr 2012 05:00:00 -0400 Office de la protection du consommateur – Hold time of more than 30 minutes before talking to a receptionist http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1350&cHash=f97d389ec95240201a32103047fa530f The complaint A citizen complained about telephone hold times at the Office de la protection du... The complaint A citizen complained about telephone hold times at the Office de la protection du consommateur (Office). In April 2011, the citizen tried to reach the...]]> Office de la protection du consommateur Mon, 16 Apr 2012 05:00:00 -0400 Home support services: A situation requiring urgent action http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1344&cHash=1ea05bb5b22eb85cfc5a1cf60e9d0304 The complaint A user with amyotrophic lateral sclerosis contested the lack of access to home... The complaint A user with amyotrophic lateral sclerosis contested the lack of access to home support services due to insufficient funds in the intensive home support services program...]]> Soutien à domicile Mon, 09 Apr 2012 05:00:00 -0400 A staff shortage means extra costs for a user http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1346&cHash=e862e60ea705e33ba67d10583f74b05b The complaint Every once in a while, a quadriplegic user who lives at home has to be lodged... The complaint Every once in a while, a quadriplegic user who lives at home has to be lodged temporarily because of a shortage of CSSS staff accustomed to giving him the home support...]]> Déficiences et troubles envahissants du développement Mon, 09 Apr 2012 05:00:00 -0400 Société de l'assurance automobile du Québec - A payment method that can cause service delays http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1334&cHash=2363cfae537c1ab3c73924afbce5b4ea The Société d’assurance automobile du Québec (SAAQ) requires certain drivers to undergo an... Société d’assurance automobile du Québec (SAAQ) requires certain drivers to undergo an assessment to determine if their behaviour with respect to alcohol is compatible with...]]> Société de l'assurance automobile du Québec (SAAQ) Mon, 02 Apr 2012 05:00:00 -0400 Revenu Québec – Request for information: An unsatisfactory reply http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1336&cHash=c96f3335f75b0914cd3c7ddabdd0c125 Complaint Revenu Québec was unable to give adequate information to a citizen who inquired about... Complaint Revenu Québec was unable to give adequate information to a citizen who inquired about the tax credit for investment. The citizen has a fast-food...]]> Revenu Québec Mon, 02 Apr 2012 05:00:00 -0400 Revenu Québec claims the Tax Credit for Home-Support Services for Seniors http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1323&cHash=95267c8ed0d817d78bef91eb2f1a6670 The complaint An 80-year-old citizen contested Revenu Québec’s claim for overpayment of the Tax... The complaint An 80-year-old citizen contested Revenu Québec’s claim for overpayment of the Tax Credit for Home-Support Services for Seniors. The citizen lived in a...]]> Revenu Québec Mon, 26 Mar 2012 05:00:00 -0400 Ministère de la Justice du Québec – Fine collection: The importance of finding common ground http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1324&cHash=d191351d63d1201768298e6b1837e765 The complaint A citizen in default contested the recovery measures taken by the Ministère de la... The complaint A citizen in default contested the recovery measures taken by the Ministère de la Justice. The citizen’s $14,000 initial debt was handled by the...]]> Ministère de la Justice du Québec Mon, 26 Mar 2012 05:00:00 -0400 La Financière agricole du Québec – Farm Income Stabilization Insurance program http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1321&cHash=db14dad4e24d89b9be44b5a88d7db8c7 The complaint A farmer has complained that La Financière agricole du Québec took away his right to... The complaint A farmer has complained that La Financière agricole du Québec took away his right to the Farm Income Stabilization Insurance (ASRA) program. La Financière agricole du Québec Mon, 19 Mar 2012 05:00:00 -0400 CSST – Illegal seizure: Who has to pay for the costs incurred? http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1319&cHash=2d450f724744c15bf80f2be5ab7d9a1b The complaint A citizen has complained about the Commission de la santé et sécurité du travail... The complaint A citizen has complained about the Commission de la santé et sécurité du travail (CSST) seizing the entire temporary total disability indemnity she...]]> Commission de la santé et de la sécurité du travail (CSST) Mon, 19 Mar 2012 05:00:00 -0400 Société de l'assurance automobile du Québec - Citizens should be properly informed about transportation expenses and the availability allowance http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1301&cHash=0dd4303be8308f4e26b3e0119ff007d2 The complaint A citizen who was the victim of an automobile accident a few years ago and whose... The complaint A citizen who was the victim of an automobile accident a few years ago and whose file was closed by the Société de l’assurance automobile du Québec...]]> Société de l'assurance automobile du Québec (SAAQ) Mon, 12 Mar 2012 05:00:00 -0400 Troubled Youth - Request to be reunited with a birth parent: Lack of information about the process http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1302&cHash=fd044200e6cbc638640adce4bdf4ebd4 The complaint A user of a youth centre’s adoption and reunion service found it was taking a long... The complaint A user of a youth centre’s adoption and reunion service found it was taking a long time to receive the services needed to handle her request to be reunited with her birth...]]> Jeunes en difficulté Mon, 12 Mar 2012 05:00:00 -0400 If they are going to be invoiced for healthcare, users must be informed http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1297&cHash=efff52da655673223810dceb47171054 The complaint A user who is waiting for her health insurance coverage to take effect is contesting... The complaint A user who is waiting for her health insurance coverage to take effect is contesting the healthcare fees she was charged when she went to a hospital emergency room. The user...]]> Frais divers et transport ambulancier Mon, 05 Mar 2012 05:00:00 -0500 Revenu Québec – Debt repayment must not prevent someone from subsisting http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1299&cHash=dc06d3361bd87761c88e7bf7e74cd2a2 The complaint A citizen who has unseizable income has complained about the recovery measures taken... The complaint A citizen who has unseizable income has complained about the recovery measures taken by Revenu Québec. The citizen receives a Régie des...]]> Revenu Québec Mon, 05 Mar 2012 05:00:00 -0500 Hasty implementing of solutions to emergency overcrowding: Not a good idea! http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1271&cHash=dec01e2f78fb57765d239951ad64a809 The complaint On March 17, 2011, the Québec Ombudsman received a report concerning the transfer of... The complaint On March 17, 2011, the Québec Ombudsman received a report concerning the transfer of elderly residents, their living conditions, and the substantial number of deaths that had...]]> Perte d'autonomie liée au vieillissement Mon, 27 Feb 2012 05:00:00 -0500 CSST – Indemnisation des victimes d'actes criminels: An unreasonable delay http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1273&cHash=38265d937d61bd4ce20c2d5caf41df35 The complaint More than 12 months after filing an application for benefits with the ... The complaint More than 12 months after filing an application for benefits with the  Commission de la santé et de la sécurité du travail’s Commission de la santé et de la sécurité du travail (CSST) Mon, 27 Feb 2012 05:00:00 -0500 Private and semi-private room in intensive care http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1253&cHash=d0182b1e90aa0b9c08c7806fd06e02d4 The complaint A user has asked that her invoice for a semi-private room in a hospital centre be... The complaint A user has asked that her invoice for a semi-private room in a hospital centre be cancelled. Initially taken to the emergency room, the user was transferred to the hospital’s...]]> Frais divers et transport ambulancier Mon, 20 Feb 2012 05:00:00 -0500 Société de l'assurance automobile du Québec - Processing delays mean extra work for a citizen http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1255&cHash=c88e19de0682349412a756399b34e532 The complaint The Société de l’assurance automobile du Québec (SAAQ) required a citizen who had a... The complaint The Société de l’assurance automobile du Québec (SAAQ) required a citizen who had a brain aneurysm to redo the knowledge test to get his driver’s...]]> Société de l'assurance automobile du Québec (SAAQ) Mon, 20 Feb 2012 05:00:00 -0500 Intermediate resource – Lack of supervision by the health and social services centre http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1246&cHash=be3ba59ca9c857e403eac8005a958c39 The complaint A citizen complained that an intermediate resource and a hospital centre failed to... The complaint A citizen complained that an intermediate resource and a hospital centre failed to give her important information about her mother. An intermediate resource is a private...]]> Perte d'autonomie liée au vieillissement Mon, 13 Feb 2012 05:00:00 -0500 CSST – Major delays even when all the experts agree http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1248&cHash=13bf9f5acf0e987fec83649eb75dc517 The complaint A citizen on sick leave complains that nearly three months after she filed a claim,... The complaint A citizen on sick leave complains that nearly three months after she filed a claim, the Commission de la santé et de la sécurité du travail (CSST) has...]]> Commission de la santé et de la sécurité du travail (CSST) Mon, 13 Feb 2012 05:00:00 -0500 CLSC – Meal preparation assistance: What are the aims of the program? http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1233&cHash=0f677f98c9e6114cba3996c1d6961bd9 The complaint A 65-year-old woman who lives alone complained about the cut in the number of meal... The complaint A 65-year-old woman who lives alone complained about the cut in the number of meal preparation assistance hours she was getting from her local community service centre...]]> Déficiences et troubles envahissants du développement Mon, 06 Feb 2012 05:00:00 -0500 CSST – Retroactive suspension: It’s illegal! http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1235&cHash=c82cbed19f4447bfa6b22a4e22901521 The complaint The Commission de la santé et de la sécurité du Travail (CSST) retroactively... The complaint The Commission de la santé et de la sécurité du Travail (CSST) retroactively suspended a citizen’s income replacement indemnity. The Commission de la santé et de la sécurité du travail (CSST) Mon, 06 Feb 2012 05:00:00 -0500 CSST – Indemnisation des victimes d'actes criminels: Wait times leave victims without assistance http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1196&cHash=c5f982753878946642abbf2bbf0cc6b5 The complaint After submitting an application for benefits, a sexual assault victim complained... The complaint After submitting an application for benefits, a sexual assault victim complained about the time it took the Commission de la santé et de la sécurité du...]]> Commission de la santé et de la sécurité du travail (CSST) Mon, 30 Jan 2012 05:00:00 -0500 Pre-hospital emergency services – When lack of organization has tragic consequences http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1198&cHash=46a235bf2dd5773f99e5ea05dbf98d4a The complaint A citizen has filed a complaint concerning the quality of care and services he... The complaint A citizen has filed a complaint concerning the quality of care and services he received from ambulance technicians while being rescued off-road. Frais divers et transport ambulancier Mon, 30 Jan 2012 05:00:00 -0500 Reimbursement: when the Regulation does not enable the most economical solution http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1178&cHash=cb94d64bb592626aaa15aaf55551d891 The complaint A citizen with several physical limitations was refused reimbursement of a medically... The complaint A citizen with several physical limitations was refused reimbursement of a medically prescribed personal hygiene item. The citizen, who, among other things, is blind and...]]> Ministère de l'Emploi et de la Solidarité sociale Mon, 23 Jan 2012 05:00:00 -0500 Youth centre – Refundable tax credit for child assistance: when are we eligible? http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1180&cHash=791a8d2fd34ca2309a1b998cec20a435 The complaint A citizen alleges that because incorrect information was sent to the Régie des... The complaint A citizen alleges that because incorrect information was sent to the Régie des Rentes du Québec by the youth centre where his child was lodged, the...]]> Jeunes en difficulté Mon, 23 Jan 2012 05:00:00 -0500 CSST - Lack of compliance with a Tribunal decision http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1171&cHash=e504efe860f5886b497eed73cd482c20 A citizen filed a complaint because the Commission de la santé et de la sécurité du travail (CSST)... Commission de la santé et de la sécurité du travail (CSST) failed to comply with a decision by the Commission des...]]> Commission de la santé et de la sécurité du travail (CSST) Mon, 16 Jan 2012 05:00:00 -0500 Health and social services centre - Restraint and confinement: record keeping is vital http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1173&cHash=583a832bcea794075ace67bdaaa0d6da A user who spent time in a hospital emergency ward complained about several aspects of his stay in... Santé mentale Mon, 16 Jan 2012 05:00:00 -0500 Régie de l'assurance maladie du Québec - Name change: which documents must permanent residents provide? http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1157&cHash=66ae292037c9fcbc3d737e3d419d69d6 The Régie de l'assurance maladie du Québec (RAMQ) refused to change the complainant's name on her... Régie de l'assurance maladie du Québec (RAMQ) refused to change the complainant's name on her Health Insurance Card. The complainant, a Japanese citizen with permanent...]]> Régie de l'assurance maladie du Québec (RAMQ) Mon, 09 Jan 2012 00:00:00 -0500 Troubled youth - Lodging in a group home: What happens when a resident who is a student reaches the age of majority? http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1159&cHash=c6119c880c7338cb7239e40e819c0b4e The citizen's complaint concerned: his right to remain in a group home until he completes his... The citizen's complaint concerned:
  • his right to remain in a group home until he completes his diploma of vocational studies.

The Québec...]]> Jeunes en difficulté Mon, 09 Jan 2012 00:00:00 -0500 Société de l’assurance automobile du Québec - Failure to grant an indemnity to which a citizen was entitled http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1136&cHash=3bd5a0c4265d516b43e7621bcde612a6 A road accident victim complained about the failure of the Société de l’assurance automobile du... Société de l’assurance automobile du Québec (SAAQ) to grant her an income replacement indemnity. The citizen was the...]]> Société de l'assurance automobile du Québec (SAAQ) Mon, 19 Dec 2011 06:00:00 -0500 Hospital centre - The importance of adequate post-operative monitoring http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1137&cHash=636df0ebda9158bc31f45665ce37014c The citizen’s complaint concerns the lack of monitoring of her mother’s medical condition in the... Santé physique Mon, 19 Dec 2011 06:00:00 -0500 Health and social services centre - Employees should be able to be identified by users http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1073&cHash=229102a32a8bc974f55b9b4bf758d877 A user who went to a hospital centre emergency room deplores that most of the nursing staff do not... Santé physique Mon, 12 Dec 2011 00:00:00 -0500 Ministère de la Justice du Québec - An administrative error that cost a citizen his freedom http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1088&cHash=4112d839ec8ea9305781183c65bda606 A citizen who appeared before the Superior Court of Québec for four summary offence cases says he... Ministère de la Justice du Québec Mon, 12 Dec 2011 00:00:00 -0500 Ministère de la Famille et des Aînés - Childcare services: Coordinating offices cannot choose the payment run http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=468&cHash=f50217a59fad28b25d00c050625eef7c A person in charge of a childcare centre has complained that her coordinating office uses the wrong... Ministère de la Famille Mon, 05 Dec 2011 00:00:00 -0500 Residences for seniors or vulnerable individuals - Inadequate monitoring of a person awaiting placement http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=470&cHash=d340f9f37bb3141b36464a292323c345 The complainant is the father of a 54-year-old man living in a residential and long-term care... Perte d'autonomie liée au vieillissement Mon, 05 Dec 2011 00:00:00 -0500 CARRA - Unreasonable delay for receiving a pension http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=370&cHash=12eb48ee2f13cd3ac92f6be18c44b1c0 A citizen applied for a pension three months before retiring. More than eight months after she... CARRA Mon, 28 Nov 2011 06:00:00 -0500 Health and social services centre - Hospital centre: Triage, monitoring, waiting conditions, care and communication questioned http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=372&cHash=aea5e28fff88633e92f86fca3b6ca140 A user’s daughter complained about the services that a hospital centre provided to her mother after... Santé physique Mon, 28 Nov 2011 06:00:00 -0500 CLSC - Request for specialized personal care equipment: unreasonable wait times http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=365&cHash=90102c05146ca4c6213a59bdc649afaf The user has a degenerative disease and is losing her autonomy. Over three years ago, she applied... Soutien à domicile Mon, 21 Nov 2011 06:00:00 -0500 Health and social services centre - End-of-life care: lack of monitoring and empathy http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=367&cHash=cacd19b66c454bf5ed444f3cebbf1ad8 The son of a user who died in a hospital centre has complained about the lack of monitoring by... Santé physique Mon, 21 Nov 2011 06:00:00 -0500 Residences for seniors or vulnerable individuals - Deterioration of the living environment in a residential centre http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=361&cHash=68dd02bcf319fe697b02f073304869cc A user is dissatisfied with the quality of the living environment at a residential centre where he... Déficiences et troubles envahissants du développement Mon, 14 Nov 2011 06:00:00 -0500 CSST - The CSST’s refusal to cover costs associated with its own administrative decisions http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=363&cHash=d20ca417b293d1db39deb24e32b24d18 A citizen has complained about the refusal of the Commission de la santé et de la sécurité du... Commission de la santé et de la sécurité du travail (CSST) to reimburse her for the cost of an assessment required by the...]]> Commission de la santé et de la sécurité du travail (CSST) Mon, 14 Nov 2011 06:00:00 -0500 Hospital centre - Postoperative hospital stay; staff’s lack of communication and attentiveness http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=357&cHash=e4f5a2b96b99db7d76257c44dfb47405 A user who was in hospital due to postoperative complications deplores the staff’s attitude towards... Santé physique Mon, 07 Nov 2011 00:00:00 -0500 Hospital centre - Lack of compliance with a court order and unlawful detention http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=359&cHash=c4fc1f841c8d67b19a739bf98d79ab62 Following a complaint of unlawful detention, the Québec Ombudsman questioned why a hospital centre... Santé mentale Mon, 07 Nov 2011 00:00:00 -0500 Régie de l'assurance maladie du Québec - Renewal of a health insurance card: refusal to issue a temporary attestation http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=355&cHash=0e16707b7a4f944f58af6bcddd9b11df A citizen could not obtain a new attestation of registration from the Régie de l’assurance maladie... Régie de l’assurance maladie (RAMQ). Having lost her health insurance card, she filed the documents...]]> Régie de l'assurance maladie du Québec (RAMQ) Mon, 31 Oct 2011 00:00:00 -0400 Ministère de la Sécurité publique - Insufficient assistance for an inmate’s release http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=351&cHash=87475ff044e9ea145c6dcc10b7dbdd63 A man who was about to be released from a detention facility had no place to live. He had no money... Ministère de la Sécurité publique Mon, 24 Oct 2011 00:00:00 -0400 Troubled Youth - Unjustified billing by a child and youth protection centre http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=353&cHash=de6bcc9073975c2f15eac87f3ceb2efb The mother of a child who had been placed in a child and youth protection centre disputes an... Jeunes en difficulté Mon, 24 Oct 2011 00:00:00 -0400 Régie du logement - Irregular and unfair scheduling process http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=330&cHash=2918864348a964a90908d808550550dc A building manager filed a complaint regarding Régie du logement’s hearing scheduling... Régie du logement’s hearing scheduling practices. The citizen had filed a number of applications to terminate leases for...]]> Régie du logement Wed, 05 Oct 2011 12:47:00 -0400 Revenu Québec - Ending a passport suspension for nonpayment of support http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=326&cHash=c16f49da2fdcf917dce91aa4bd9cfdf8 An individual, who had become unable to make support payments and fallen into arrears, obtained two... Revenu Québec Thu, 29 Sep 2011 11:36:00 -0400 Troubled Youth - Billing of unused services and a questionable notion of equity http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=325&cHash=bceddf4989b6be8e7cebf0ecc6b66307 While placed at a rehabilitation center, a youth was temporarily housed with family friends.... Jeunes en difficulté Fri, 07 Oct 2011 17:28:00 -0400 Rehabilitation Center - An interminable wait http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=324&cHash=1c73190b7fb212667b056c06e422aff2 A three-year-old was referred by her health and social services center (CSSS) for specialized... Déficiences et troubles envahissants du développement Fri, 07 Oct 2011 17:20:00 -0400 Curateur public - Rehabilitation Centre: Inappropriate resources for a senior citizen under curatorship http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=323&cHash=c0cb772c3df0c7ef5990a69eda589e41 The Curateur public represented a 73-year-old man housed in a healthcare institution that in the... Curateur public represented a 73-year-old man housed in a healthcare institution that in the last four years had ceased to meet his needs. A transfer had been requested...]]> Curateur public Fri, 07 Oct 2011 17:38:00 -0400 Police Ethics Commissioner - An agreement to disagree http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=322&cHash=2f1db72c3825ed8fb8bfcdcda90d4704 A citizen who took part in a Police Ethics Commissioner conciliation session says that the... Commissaire à la déontologie policière Thu, 29 Sep 2011 00:00:00 -0400 Ministère de la Sécurité publique - A delay caused by a shortage of staff http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=321&cHash=234a4890702da4f1eb2cd1bf2b5179e7 An inmate serving an 18-month prison sentence complained that a correctional intervention plan had... Ministère de la Sécurité publique Fri, 07 Oct 2011 17:05:00 -0400 Ministère de la Sécurité publique - Postponement of hearing due to an incomplete file http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=320&cHash=1cbffe90e6435eda0860c19dae777b28 An inmate complained that his Commission québécoise des libérations conditionnelles (CQLC) hearing... Commission québécoise des libérations conditionnelles (CQLC) hearing had been postponed three times. According to him, the postponements were due...]]> Ministère de la Sécurité publique Fri, 07 Oct 2011 17:12:00 -0400 Agence de la santé et des services sociaux - Management practices ill-suited to senior’s needs http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=319&cHash=c1b60b8cccc59da271d4e498a48104f1 The Québec Ombudsman received a report about a high level of dissatisfaction among many residents... Perte d'autonomie liée au vieillissement Fri, 07 Oct 2011 17:32:00 -0400 Health and Social Services Centre - Failure to listen to a family member http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=318&cHash=cf8495bf108b1f65582301af9425832e An elderly woman with Alzheimer’s went to a hospital emergency room alone. Her daughter, who had... Santé physique Fri, 07 Oct 2011 16:57:00 -0400 Health and social services centre - Violations of the rights of an individual admitted involuntarily http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=317&cHash=8cb4f93956ce400317821a132079524b The Ombudsman was informed by a third party that a person had been held against her will in a... Santé mentale Fri, 07 Oct 2011 16:31:00 -0400 Police Ethics Commissioner - Refusal of conciliation http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=316&cHash=e58f35831f495142030ac283c1efc064 An individual refused the Police Ethics Commissioner’s summons to attend a conciliation session and... Commissaire à la déontologie policière Thu, 29 Sep 2011 00:00:00 -0400 Hospital - Faulty case management with tragic results http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=315&cHash=23388dc33d5156646993aa728785150a A man appealed to the Ombudsman in the belief that his spouse’s life could have been saved had the... Santé physique Fri, 07 Oct 2011 16:46:00 -0400 Hospital - Inappropriate application of the rule and an unacceptable lack of humanity http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=314&cHash=f8bac5ee46aa23f7a857d7eb0254c459 The mother of a child who was seriously injured when run over by a school bus disputes the... Frais divers et transport ambulancier Thu, 29 Sep 2011 00:00:00 -0400 Troubled Youth - Lack of information during a critical period http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=313&cHash=1d580805d76381e36d378fc718be1a92 A mother complained about how little information she received when her children aged 11 and 13 were... Jeunes en difficulté Fri, 07 Oct 2011 16:46:00 -0400 Revenu Québec - Court involvement can be avoided in certain circumstances http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=312&cHash=9ba377dd8596f1dae774afd319a19df7 The father of a Québec resident was living abroad and requested termination of support payments to... Revenu...]]> Revenu Québec Thu, 29 Sep 2011 00:00:00 -0400 Société de l’assurance automobile du Québec - Termination of an indemnity: decision not provided in writing http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=287&cHash=aac18fafaf461e73d86209415d2aba3e The Société de l’assurance automobile (SAAQ) had informed a citizen verbally of a decision on... Société de l’assurance automobile (SAAQ) had informed a citizen verbally of a decision on termination of disability, without confirming it in writing. Although the...]]> Société de l'assurance automobile du Québec (SAAQ) Thu, 29 Sep 2011 00:00:00 -0400 Société de l’assurance automobile du Québec - Internet and automatic billing http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=296&cHash=e9d416b0417f5b45c0baf41144ee9a40 A citizen who went online to license his stored vehicle wanted the transaction cancelled, but the... Société de l’assurance automobile du Québec (SAAQ) refused. On March 29, the...]]> Société de l'assurance automobile du Québec (SAAQ) Thu, 29 Sep 2011 00:00:00 -0400 Hospital - Access to physiotherapy: unreasonable wait times http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=299&cHash=b4a4a8b97743e8f110d4afbb6112ae5b A patient filed a complaint against a hospital. The Ombudsman discovered that she had been waiting... Déficiences et troubles envahissants du développement Thu, 29 Sep 2011 10:17:00 -0400 Hospital centre - Who is responsible, the Curateur public or the hospital centre? http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=298&cHash=0babbc6ea9874dc112e741ed29d999c1 An incapacitated person represented by the Curateur public had lived for many years in a hospital... Curateur public had lived for many years in a hospital centre. The person’s cousin complained that she was not informed of her...]]> Santé physique Fri, 07 Oct 2011 15:16:00 -0400 Rehabilitation center - Intermediate resource: grave neglect of disabled persons http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=297&cHash=1c58893ec7f16ef5ae9ce00dc4d73b05 An individual reported a situation of “extreme” neglect involving six severely disabled individuals... Déficiences et troubles envahissants du développement Thu, 29 Sep 2011 08:34:00 -0400 Ministère de la Sécurité publique - Refusal to transport a detainee to a medical appointment http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=295&cHash=ef794bcecaf8a6bf6e25065aad7a8630 A detainee who had had a motorcycle accident prior to his incarceration was refused access to a... Société de l’assurance automobile du Québec...]]> Ministère de la Sécurité publique Fri, 07 Oct 2011 15:58:00 -0400 CLSC - A reduction in essential material assistance http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=294&cHash=62f0140d2ed07fc76a56682fb2e9c59e A patient paralyzed since a 1976 automobile accident and suffering from bladder problems had the... Déficiences et troubles envahissants du développement Wed, 28 Sep 2011 16:11:00 -0400 Ministère de l’Emploi et de la Solidarité sociale - An unfair reduction in last-resort financial assistance http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=293&cHash=1a9ec979aad60394438ca3bea5797b9a The Curateur Public contacted the Québec Ombudsman in order to get the Ministère de l’Emploi et de... Curateur Public contacted the Québec Ombudsman in order to get the Ministère de l’Emploi et de la Solidarité sociale to recognize the caregiver/care...]]> Ministère de l'Emploi et de la Solidarité sociale Thu, 29 Sep 2011 10:13:00 -0400 Ministère de l’Emploi et de la Solidarité sociale - Extreme administrative inflexibility http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=292&cHash=86e4d95ed9503b1911bf1eea3ad27f57 An individual unfit to work had been receiving $887 per month from the Ministère de l’Emploi et de... Ministère de l’Emploi et de la Solidarité sociale. To recover a previous overpayment, the Department cut...]]> Ministère de l'Emploi et de la Solidarité sociale Wed, 28 Sep 2011 15:41:00 -0400 Curateur public - An unjustified delay due to the Curateur public’s neglect in acting on a judgment http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=291&cHash=d770a943590ab75f6205698caea46426 Under a court judgment, a citizen who had custody of his grandson was granted $12,334 in arrears... Curateur public...]]> Curateur public Tue, 27 Sep 2011 00:00:00 -0400 Health and social services center - Budgetary criteria versus individual needs http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=290&cHash=fed4f385e956f30fde3a20543adb4081 A patient using the Regional Home Oxygen Therapy Program filed a complaint with the Québec... Soutien à domicile Wed, 28 Sep 2011 16:06:00 -0400 Health and social services centre - Refusal to provide the rehabilitation treatments required after a road accident http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=289&cHash=767e9220f5f7d3654257840171bb8aff A road accident victim still suffering from after-effects did not receive the services she felt she... Déficiences et troubles envahissants du développement Fri, 07 Oct 2011 16:07:00 -0400 Curateur public - Respecting the rights of a minor under tutorship: Statute of limitations http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=288&cHash=3c358e4bead81bd77627175505c3fb19 An insurance company was refusing to pay benefits to a minor under tutorship. If the Curateur... Curateur public did not intervene rapidly to get the company to act, the child would be in...]]> Curateur public Wed, 28 Sep 2011 15:55:00 -0400 Curateur public - Request for assistance from an incarcerated person under curatorship http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=286&cHash=b8635059767cc0f563592c5db14004a9 An incarcerated man under curatorship complained that he was not getting any help from his... Curateur public Wed, 28 Sep 2011 13:59:00 -0400 Secrétariat à l’adoption internationale - Adoption proposal: unexplained refusal http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=285&cHash=45a2b04df5d8b58a6f1a94139a7b34b5 A citizen who wanted to adopt a child from abroad had her adoption proposal refused without... Adoption internationale Wed, 28 Sep 2011 13:34:00 -0400 Hospital centre - End-of-life care: lack of supportive care http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=284&cHash=b20290f0dbcb3571ad44f9f6ddedf0f4 A son drew the Québec Ombudsman's attention to the lack of empathy and supportive care for his... Santé physique Wed, 28 Sep 2011 15:50:00 -0400 Health and social services centre - Delays in accessing services for a child with a pervasive development disorder http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=283&cHash=4369b45d845802629791efcb75863181 A father whose four-year-old was diagnosed with a pervasive development disorder was having... Déficiences et troubles envahissants du développement Wed, 28 Sep 2011 15:16:00 -0400 Ministère de la Sécurité publique - Unreasonable delay in responding to a request for a public inquest http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=282&cHash=ecafd724c961d573fc9491d4e8ea980c A citizen did not get a response from the Ministère de la Sécurité publique when she requested a... Ministère de la Sécurité publique when she requested a public inquest into the death of a member of her family. The death was caused...]]> Ministère de la Sécurité publique Wed, 28 Sep 2011 15:36:00 -0400 La Financière agricole du Québec - Penalty for non-compliance with a program requirement: unjustified sanction http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=280&cHash=e741b886234c1871c466cc9844cb0aaf A producer considers that he was unjustly penalized for not fulfilling one of the requirements of... La Financière agricole du Québec Wed, 28 Sep 2011 15:22:00 -0400 Revenu Québec: Contestation of a bank account seizure http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=271&cHash=a1524bf181b341967b16b58d126af7e1 A citizen who contributed $20,000 to his Registered Retirement Savings Plan (RRSP) was refused the... Revenu Québec, the citizen had not filed an...]]> Revenu Québec Mon, 19 Sep 2011 00:00:00 -0400 Ministère de la Sécurité publique: Inadequate processing of a request for transfer to a protective segregation unit in a detention centre http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=273&cHash=1b283e639b256a8a655b7b106c29346d An inmate had to wait more than 14 days as of his request before being transferred to a protective... Ministère de la Sécurité publique Mon, 19 Sep 2011 00:00:00 -0400 Société de l'assurance automobile du Québec - Claim following an accident: incomplete study of the case http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=266&cHash=1740e0cad6debac7b40d3443745bd041 A citizen who says she had a motorcycle accident filed a claim that was refused by the Société de... Société de l’assurance automobile du Québec (SAAQ). After her accident, she did not...]]> Société de l'assurance automobile du Québec (SAAQ) Mon, 12 Sep 2011 00:00:00 -0400 Health and social services centre - Hospitalization fees: contested billing http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=268&cHash=90bc6e955ceaa1ab580c879ed4476f25 A user’s daughter felt that her mother should not have to pay hospitalization fees while she was... Frais divers et transport ambulancier Mon, 12 Sep 2011 00:00:00 -0400 Hospital centre - Invoicing for an oxygen machine: unjustified fees http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=264&cHash=6f50c27cc490f239dc68c65958fb7db8 Due to a respiratory deficiency, a user had to pay $125 every month for a portable oxygen machine... Déficiences et troubles envahissants du développement Tue, 06 Sep 2011 00:00:00 -0400 Revenu Québec - Input tax refund: administrative inflexibility http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=248&cHash=b2b4f02750a5d45bd7b981d5689535c2 Revenu Québec refused to grant the input tax refund to a company because the name indicated on its... Revenu Québec refused to grant the input tax refund to a company because the name indicated on its invoices was not identical to the company’s name. The business concerned is...]]> Revenu Québec Mon, 29 Aug 2011 00:00:00 -0400 Société de l'assurance automobile du Québec - Request to partially remove driving restrictions http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=262&cHash=6ebf7d1e986bd5e8eeb5797e53f39805 A man with a serious visual impairment held a learner’s permit with a number of restrictions, one... Société de l'assurance automobile du Québec (SAAQ) Mon, 15 Aug 2011 00:00:00 -0400 Hospital Centre - Inadequate medical monitoring of a senior citizen after discharge from hospital emergency room http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=260&cHash=588a30ddf52df4e65e5f4459f76e8bc4 A 79 year old senior citizen was discharged from a hospital emergency room without any... Santé physique Mon, 08 Aug 2011 00:00:00 -0400 Ministère de l'Emploi et de la Solidarité sociale - Last resort financial assistance: use of the Minister’s discretionary power http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=258&cHash=1678949ee3fcbf29ad93181703848a2e A man in his fifties who suffered from medical problems and was receiving social assistance... Ministère de l'Emploi et de la Solidarité sociale Mon, 01 Aug 2011 00:00:00 -0400 Revenu Québec - Automatic collection of support payments: excessive seizure http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=254&cHash=6e342504eaa02c3574e99b96dbc3572c A citizen’s entire employment insurance benefit cheque ($265 per two-week period) was withheld... Revenu Québec. Revenu Québec Mon, 25 Jul 2011 00:00:00 -0400 Pre-hospital emergency services - Ambulance transportation: worrisome wait times in a rural area http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=256&cHash=a1310224b6fc12ef4b99a9d9d5ee00e8 A rural Quebecer who felt ill complained about the time it took for the ambulance technicians to... Frais divers et transport ambulancier Mon, 25 Jul 2011 00:00:00 -0400 Hospital center - Palliative end-of-life care – Inaccurate information and vague standards http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=13&cHash=a4b6c41472eacaaaba6fc86114a59042 Not wanting his wife to receive palliative care in a semi-private room in a hospital centre, a man... Frais divers et transport ambulancier Mon, 18 Jul 2011 00:00:00 -0400 Ministère de l'Agriculture, des Pêcheries et de l'Alimentation - Recall of a product containing an allergen: MAPAQ’s refusal to act http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=252&cHash=f133e145ee8a0f706964f8a72a41d0fa An 18-month-old child suffered a food allergy after eating margarine labelled lactose-free. Her... Ministère de l'Agriculture des Pêcheries et de l'Alimentation Mon, 18 Jul 2011 00:00:00 -0400 Health and social services - Hospital room tariffs: unjustified billing http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=246&cHash=7f1aa4611a29b80bb88ad64c985fdb6c A user admitted to the ER for aggressive treatment of his leukemia was charged for a private room... Frais divers et transport ambulancier Mon, 11 Jul 2011 00:00:00 -0400 Revenu Québec - Repayment of a tax debt: Revenu Québec’s refusal to recover an amount in a fair manner http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=250&cHash=b7b4854db558f24b37e9188c9bcc6934 A citizen received a claim from Revenu Québec to repay a tax debt of over $4000 when the full... Revenu Québec to repay a tax debt of over $4000 when the full amount had already been withheld by his employer. According to prior...]]> Revenu Québec Mon, 11 Jul 2011 00:00:00 -0400 Régie des rentes du Québec - Child assistance payment: error in payment frequency http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=242&cHash=f1a1c67179cf8ebfa3094862940058c5 A citizen complained that the frequency of his child assistance payments was changed from quarterly... Régie des rentes du Québec (RRQ) Mon, 04 Jul 2011 00:00:00 -0400 Hospital centre - Quality of care to users and support for families: deficiencies http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=244&cHash=e84f8983e50c20a35bf511c48a9c5657 A user’s widow deplores the poor quality of care received by her husband, who spent nearly two... Santé physique Mon, 04 Jul 2011 00:00:00 -0400 Health and social services centre - Home care support services: rigid interpretation of eligibility criteria http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=238&cHash=d4eb33ec3fc6bf7615629bacdbfc65d5 A person receiving weekly home care support services lost her eligibility for accompaniment... Soutien à domicile Mon, 27 Jun 2011 00:00:00 -0400 Revenu Québec - Application of the Act: interpretation too restrictive http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=240&cHash=24d2281c08b7850f35019f3484e99e0a Revenu Québec refused to grant the deduction for repayment of wage loss replacement benefits to a... Revenu Québec refused to grant the deduction for repayment of wage loss replacement benefits to a citizen’s succession. The woman received wage loss replacement benefits from...]]> Revenu Québec Mon, 27 Jun 2011 00:00:00 -0400 Régie de l'assurance maladie du Québec - Eligibility for the Public Insurance Plan: unjustified waiting period http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=234&cHash=d625f923458cd1f1a332952b91b075dc Before allowing a citizen to regain her eligibility for health insurance, the Régie made her wait... Régie made her wait three months on the grounds that she had notified it of her intentions to...]]> Régie de l'assurance maladie du Québec (RAMQ) Mon, 20 Jun 2011 00:00:00 -0400 Health and social services centre - Home care support services: unjustified decrease in services http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=236&cHash=8c87ed5355e423aacfae903a018f0e9f A person complained to the Québec Ombudsman about the decrease in the number of hours of home... Soutien à domicile Mon, 20 Jun 2011 00:00:00 -0400 Ministère de la Sécurité publique - Health insurance card renewal in a detention facility: no response http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=230&cHash=ed29811d1fe1eb0037b391b836ec64be An inmate whose health insurance card had expired asked to have the card renewed, but the detention... Ministère de la Sécurité publique Mon, 13 Jun 2011 00:00:00 -0400 Hospital centre - Triage in a hospital emergency ward: deficient information http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=231&cHash=2c9288cf8160c2aa28591f3e0a23e253 The complainant’s husband went to a hospital emergency ward after falling. According to the... Santé physique Mon, 13 Jun 2011 00:00:00 -0400 CARRA - Complaints office of the Commission: abusive requirement http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=226&cHash=076dd18acb8ae51b675545cc434cf60c A citizen who wanted to file a complaint with the Commission’s complaints office had to give out... CARRA Mon, 06 Jun 2011 00:00:00 -0400 Health and social services - Failure in rehabilitation services for a person with intellectual disabilities http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=228&cHash=9affd4440f81739efd0748e266571c00 The sister of the complainant experienced a failure of services after being transferred from an... Déficiences et troubles envahissants du développement Mon, 06 Jun 2011 00:00:00 -0400 Société de l'assurance automobile - Recovery of an overpayment: computer error http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=224&cHash=19fc0957ac8fdd46fa0123e1c5ab36de A road accident victim stopped receiving his income replacement indemnity from the Société because... Société because it had withheld the full amount of the indemnity in order to recover an...]]> Société de l'assurance automobile du Québec (SAAQ) Mon, 30 May 2011 00:00:00 -0400 Ministère de la Sécurité publique - Custody for assessment purposes: unlawful detention http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=218&cHash=e2b9e9ab92a3152b3e9881be3ee7ec21 Due to lack of space, a person who should have been held in custody in a hospital centre so he... Ministère de la Sécurité publique Mon, 23 May 2011 00:00:00 -0400 Revenu Québec - Support arrears and advances: management too rigid http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=220&cHash=d68578626c04956dbcabb537151e911e A citizen receiving support payments through the support-payment collection program was refused... Revenu Québec, the body responsible...]]> Revenu Québec Mon, 23 May 2011 00:00:00 -0400 Régie des rentes du Québec - Repayment of a debt: excessive cut in benefits http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=213&cHash=8dab8a6647015a9e6e47edef04ee8017 The child assistance payment and the supplement for handicapped children were withheld for a full... Régie des rentes du Québec (RRQ) Mon, 16 May 2011 00:00:00 -0400 Ministère de la Culture et des Communications - Construction work in a historic area: arbitrary requirements http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=216&cHash=4957eba127683974a1e30d90d34dbf2f When a citizen wanted to build a house in a historic district, the Department imposed conditions... Ministère de la Culture et des Communications Tue, 10 May 2011 13:00:00 -0400 CSST – Indemnisation des victimes d'actes criminels: Telephone access: excessive hold times http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=205&cHash=a4d594993d9d54f84d9a023f570166e1 Complaints revealed that the telephone hold times to talk to Direction de l’indemnisation des... Direction de l’indemnisation des victimes d’actes criminel (IVAC) agents were overly long. Given the seemingly...]]> Commission de la santé et de la sécurité du travail (CSST) Mon, 09 May 2011 00:00:00 -0400 Hospital centre - Quality of end-of-life care: shortcomings http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=207&cHash=913ed5371ffc15e4a2ee54e1c51df63e A woman complained that her mother did not receive the comfort care required by her state of health... Santé physique Mon, 09 May 2011 00:00:00 -0400 Ministère de la Sécurité publique - Prison environment and transmission of memos: ineffective control http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=201&cHash=0dd517b7cc9dd6a712055239317f6bd1 In a detention facility, a secret committee controlled the transmission of memos from the detainees... Ministère de la Sécurité publique Mon, 02 May 2011 00:00:00 -0400 Centre de santé et de services sociaux - Accommodations costs: adjustment required http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=203&cHash=32ec79e9edc65e63d68e548ea886c768 A man contested the accommodation fees billed to his mother when she stayed in a general and... Frais divers et transport ambulancier Mon, 02 May 2011 00:00:00 -0400 Revenu Québec - Notice of assessment: Error and refusal to make corrections http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=197&cHash=d2d8d5d36e17d18cc9048cc781fd8c8a Revenu Québec mistakenly added the amount of $1,183 to a taxpayer’s income tax declaration. She... Revenu Québec mistakenly added the amount of $1,183 to a taxpayer’s income tax declaration. She asked the Ministry to correct the error, but her request was refused. Revenu Québec Mon, 25 Apr 2011 00:00:00 -0400 Ambulance transportation fee: unjustified bill http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=199&cHash=c97db9e1baa1d85eef300ef09f4c75dd A woman used ambulance transportation at the request of a practitioner at the CLSC who apparently... Frais divers et transport ambulancier Mon, 25 Apr 2011 00:00:00 -0400 Ministère du Développement durable, de l'Environnement et des Parcs - Rabaska project: timeframe for order in council enacting authorization too open-ended http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=195&cHash=80e2513c7536fba09880192bcf13b6c9 A group of citizens opposed to the construction of a liquid natural gas terminal in Lévis, the... Ministère du Développement durable de l'Environnement de la Faune et des Parcs Wed, 20 Apr 2011 09:33:00 -0400 Agence de l'efficacité énergétique - Financial assistance for renovations: Wait time http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=191&cHash=057b728984796454a904b6da27b27e88 A man who participated in the Agence de l’efficacité énergétique Rénoclimat program complained... Agence de l’efficacité énergétique Rénoclimat program complained about the wait time for the payment of the refund he is entitled to.

The...]]> Agence de l'efficacité énergétique Mon, 18 Apr 2011 00:00:00 -0400 Health and social services - Processing of a complaint: Wait time http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=193&cHash=0d49c4df858c131d51132b8008d36800 The facts reveal that a complaint about a doctor was not handled in accordance with the usual... Santé physique Mon, 18 Apr 2011 00:00:00 -0400 Office de la protection du consommateur - Refusal to process a complaint – Unjustified decision http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=187&cHash=17039aec00be991504a4b1decd585f18 A citizen denounced the outright refusal by the Office de la protection du consommateur to process... Office de la protection du consommateur to process her report concerning a merchant about whom she had complained in the past....]]> Office de la protection du consommateur Mon, 11 Apr 2011 00:00:00 -0400 Hospital centre - Rights of people placed in preventive confinement in a hospital: Violations http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=189&cHash=77b10fb1d21d37cbe517dd09340565cb A citizen who had been placed in preventive confinement said the hospital had not adequately... Santé mentale Mon, 11 Apr 2011 00:00:00 -0400 Office de la protection du consommateur - Circulation of information: Some deficiencies http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=183&cHash=af578733ccc5929fe12c329db225f475 An officer from the Office de la protection du consommateur refused to accept a complaint from a... Office de la protection du consommateur refused to accept a complaint from a citizen who wished to report the actions of a tradesperson.

The citizen’s...]]> Office de la protection du consommateur Fri, 01 Apr 2011 10:10:00 -0400 Hospital Centre - Invoicing of hospital fees: Failure to respect the user's rights http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=185&cHash=4f94a7a65afbde60fbed25fcf72a1f7f A woman said she had been kept in a hospital against her will, and asked for her hospital fees to... Frais divers et transport ambulancier Mon, 04 Apr 2011 00:00:00 -0400 Rehabilitation Centre - Access to resources: Delays and lack of information http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=179&cHash=2e8bfcfbdc83867b05f6db57bf701467 A woman whose son was registered with a rehabilitation centre deplored that the group activities in... Déficiences et troubles envahissants du développement Mon, 28 Mar 2011 00:00:00 -0400 CARRA - Recovery of overpayments – Failure to comply with the rule http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=180&cHash=5a0682857d1c45f05bed576b981e68c1 The Québec Ombudsman observed that the CARRA sometimes recovered amounts owing to it by benefit... CARRA Mon, 28 Mar 2011 00:00:00 -0400 Ministère de la Sécurité publique - Transfer to a different detention facility – Administrative inflexibility http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=168&cHash=abbd63d1ff0f86290505905ad6383681 An inmate asked to be transferred from one detention facility to another, on humanitarian grounds;... Ministère de la Sécurité publique Mon, 21 Mar 2011 03:01:01 -0400 Société de l'assurance automobile du Québec - Unfitness for work: Delayed acknowledgement http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=171&cHash=e04b0b75c64144b94940266db703e2f4 A road accident victim had been unable to obtain acknowledgement of the fact that she had been... Société de l'assurance automobile du Québec (SAAQ) Mon, 21 Mar 2011 03:01:01 -0400 Revenu Québec - Reimbursement due to a company – Excessive delays http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=173&cHash=df5d96627f8e0c6e3f51605d03ab1b51 A company that sent monthly payments to Revenu Québec, covering the deductions from its employees’... Revenu Québec, covering the deductions from its employees’ salaries, mistakenly paid twice the amount owed for a given period.

The...]]> Revenu Québec Mon, 21 Mar 2011 03:01:01 -0400 Revenu Québec - Payment of a debt – Administrative inflexibility http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=175&cHash=47ad75a3a9887e32f967634a289c50e0 A citizen who had to reimburse an amount of $5,912 to Revenu Québec was unable to comply with the... Revenu Québec was unable to comply with the payment agreement entered into with the department. His debt continued to...]]> Revenu Québec Mon, 21 Mar 2011 03:01:01 -0400 CHSLD - Palliative end-of-life care – Insufficient accompanying measures and services http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=1&cHash=e004ee0947b8d3d2d40593504e57d981 A woman complained about the quality of end-of-life care offered to her mother, who was staying in... Santé physique Tue, 22 Feb 2011 14:30:00 -0500 CSST - "Pour une maternité sans danger" program: Regional disparities http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=166&cHash=1cafdcf61c8c35a178fd33ea8e481c31 Following a complaint concerning benefits paid under the “Pour une maternité sans danger” program,... Pour une maternité sans danger” program, the Québec Ombudsman ascertained that the Act respecting occupational...]]> Commission de la santé et de la sécurité du travail (CSST) Tue, 22 Feb 2011 13:27:00 -0500 Ministère de l'Éducation, du Loisir et du Sport - Student aid program: recognition of a foreign educational institution http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=165&cHash=35aa126fd69dcaff8f288355adf0ea22 A woman studying in the United States was attending an educational institution that the Ministère... Ministère de l’Éducation, du Loisir et du Sport (MELS) refused to recognize for the...]]> Ministère de l’Éducation du Loisir et du Sport Wed, 23 Feb 2011 08:41:00 -0500 Health and social services center - Financial aid for natural caregivers: unjustified reduction http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=164&cHash=0d19bd694dc347e2978cddcc320402ec A man contested the reduction in financial aid he had been receiving for several years from the... Soutien aux proches aidants program (support for natural caregivers or...]]> Soutien à domicile Wed, 23 Feb 2011 08:30:00 -0500 Société de l'assurance automobile du Québec - Indemnity for care expenses: unjustified discontinuation http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=21&cHash=81977acb1d5f62b698eb195fb104fadc Following a complaint, the Québec Ombudsman ascertained that the SAAQ was discontinuing the payment... Société de l'assurance automobile du Québec (SAAQ) Wed, 23 Feb 2011 08:24:00 -0500 CSST - Pensions for family of deceased worker – insufficient information http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=20&cHash=561edbdcaf896079f3da3604034673ba Until recently, a single income statement (provincial and federal) was issued for families... Commission de la santé et de la sécurité du travail (CSST) Wed, 23 Feb 2011 08:17:00 -0500 Régie de l'assurance maladie du Québec - Drug insurance – lack of coordination between private and public plans http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=19&cHash=7bc865cacb7731fa634a552202a2b2d2 Following a separation and reconciliation, a man found himself without drug insurance coverage for... Régie de l'assurance maladie du Québec (RAMQ) Wed, 23 Feb 2011 08:10:00 -0500 Ministère de la Sécurité publique - Detention and custody regime: lack of information http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=18&cHash=0b1b9c96db02c1d2b942e588c92962f3 An inmate was changed from one sector to another inside the detention centre, which had a direct... Ministère de la Sécurité publique Wed, 23 Feb 2011 08:04:00 -0500 Ministère de la Sécurité publique - Summons before the Commission des libérations conditionnelles: incomplete file http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=17&cHash=5a0cd7e5c8c4dc821e5aa87895ea5793 An inmate met with the Commission québécoise des libérations conditionnelles concerning a request... Commission québécoise des libérations conditionnelles concerning a request for temporary leave in preparation for parole. The commissioners deferred...]]> Ministère de la Sécurité publique Tue, 22 Feb 2011 16:53:00 -0500 CARRA - Retirement pension – Contested application of an arbitrator’s decision http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=16&cHash=6694d6e02fd24b83add963359e924eec A man complained that the CARRA had applied an arbitrator’s decision to his disadvantage, reducing... CARRA Tue, 22 Feb 2011 16:34:00 -0500 Régie des rentes du Québec - Québec Pension Plan: Maintenance of eligibility for disability pension – Reimbursement of medical expenses http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=15&cHash=d6977ecbc43925445349162bea57f8ef The Québec Ombudsman noted that the Régie des rentes did not systematically reimburse all medical... Régie des rentes did not systematically reimburse all medical expenses paid by individuals to maintain their eligibility for the disability...]]> Régie des rentes du Québec (RRQ) Tue, 22 Feb 2011 16:27:00 -0500 Hospital center - Medically required device: Unjustified fees http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=14&cHash=1d503c294e7ea7ab530a4bb77cbcd824 A woman who had suffered a cervical fracture was operated on by a neurosurgeon in a hospital. The... Frais divers et transport ambulancier Tue, 22 Feb 2011 16:20:00 -0500 Hospital center – Inadequate care http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=12&cHash=7371ca9f516fe875c75f06ef212c74a4 An accident victim complained about the treatment received in a hospital, specifically in the... Santé physique Tue, 22 Feb 2011 16:08:00 -0500 CHSLD: Disruptive living environment and safety risks http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=11&cHash=9085e083c2536b86b2b63d81b05a9eff A resident in a residential and long-term care centre complained of being physically and verbally... Perte d'autonomie liée au vieillissement Thu, 24 Feb 2011 16:00:00 -0500 Hospital center - Emergency services – Improper reception and insufficient information http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=10&cHash=5f75571c4fce16c5b8b116a19bccaeb7 The husband of a pregnant woman complained of the poor quality of the reception in the emergency... Santé physique Tue, 22 Feb 2011 15:51:00 -0500 Hospital center - Emergency services - Insufficient information http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=9&cHash=6b2c933871a866ce60433970c7efc393 A person complained about the quality of services received in triage at a hospital emergency room... Santé physique Tue, 22 Feb 2011 15:43:00 -0500 CHSLD – Residents - Inadequate safety http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=8&cHash=b697d69c520f0277a0b9d225f0c59f74 A resident at a private residential and long-term care centre (CHSLD) appears to have died of burns... Perte d'autonomie liée au vieillissement Tue, 22 Feb 2011 15:28:00 -0500 Rehabilitation center – Lack of continuity in services and communications http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=7&cHash=7e00b5f607586d3cb40d595f0a3817f2 The daughter of a user complained to the Québec Ombudsman that her father had to wait 15 months... Déficiences et troubles envahissants du développement Tue, 22 Feb 2011 14:54:00 -0500 CHSLD - Residents - Inadequate living environment http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=6&cHash=1a77c7bfc850b3f2a096263b9fd09dad The parents of a person living in a CHSLD complained to the Québec Ombudsman about the living... Perte d'autonomie liée au vieillissement Tue, 22 Feb 2011 14:41:00 -0500 Hospital center - End-of-life services and accompanying measures - Shortcomings http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=5&cHash=5c560729abae5bb00d97631a765b2f27 The widow of a man who received care in a hospital centre feels that her husband did not receive... Santé physique Tue, 22 Feb 2011 15:10:00 -0500 Health and social services agency - Financial aid for natural caregivers - Unexpected suspension of payments http://www.protecteurducitoyen.qc.ca/en/cases-and-documentation/conclusions-denquete/detail/index.html?no_cache=1&tx_ttnews%5Btt_news%5D=2&cHash=3430da769f44d28964b97ce9123c21c8 A woman who was receiving aid as support for natural caregivers of disabled people suddenly had her... support for natural caregivers of disabled people suddenly had her aid discontinued because no diagnosis of disability confirmed her son’s condition at the...]]> Déficiences et troubles envahissants du développement Tue, 22 Feb 2011 14:14:00 -0500