How to File a Complaint

    The services provided by the Québec Ombudsman are free. All reports and complaints are strictly confidential and are protected and handled in accordance with the law.

    You can contact us by phone (if our offices are closed, leave a message and we will call you back shortly):

    • Québec City: 418-643-2688
    • Montréal: 514-873-2032
    • Toll free throughout Québec: 1 800 463-5070
    • TTY line (for the hearing impaired): 1 866 410-0901

    You can fill in the complaint form and send it to us by email.

    You can send us an email at the following address: protecteur@protecteurducitoyen.qc.ca

    You can send us a request by fax at 1 866 902-7130

    You can come to one of our offices in person or write to us at

    525, boul. René-Lévesque Est
    Suite 1.25
    Québec (Québec) G1R 5Y4

    1080, Côte du Beaver Hall
    10th floor, Suite 1000
    Montréal (Québec) H2Z 1S8

    Our offices are open Monday to Friday, 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.