How to File a Complaint

The services provided by the Québec Ombudsman are free. All reports and complaints are strictly confidential and are protected and handled in accordance with the law.

You can contact us by phone (if our offices are closed, leave a message and we will call you back shortly):

Québec City: 418-643-2688
Montréal: 514-873-2032
Toll free throughout Québec: 1 800 463-5070
TTY line (for the hearing impaired): 1 866 410-0901

You can fill in the complaint form and send it to us by email.

You can send us an email at the following address: protecteur@protecteurducitoyen.qc.ca

You can send us a request by fax at 1 866 902-7130

You can come to one of our offices in person or write to us at

525, boul. René-Lévesque Est
Suite 1.25
Québec (Québec) G1R 5Y4

1080, Côte du Beaver Hall
10th floor, Suite 1000
Montréal (Québec) H2Z 1S8

Our offices are open Monday to Friday, 8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.