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You may file a complaint with the Québec Ombudsman if you believe you have been improperly treated by a Québec government ministry or agency. You may also file a complaint if you are not satisfied with the services to which you believe you are entitled or if you believe that an authority within the health and social services network has not respected your rights as a user of its services. In the health and social services sector, the Québec Ombudsman intervenes only as a second recourse.
Examples of Situations Justifying a Complaint