Reviewing a Complaint

Before examining your complaint, the Québec Ombudsman checks that it falls within its mandate. If necessary, you will be directed to the appropriate authority resource.

The Investigation

Gathering of information by both parties (citizen and authority concerned).
Examination of the facts: investigation. The Québec Ombudsman is endowed with the authority of a commissioner of inquiry. It can demand access to any document held by a government ministry or establishment within the health and social services network, and require that representatives from the body concerned answer its questions.
Assessment of the situation.
If it believes that an error or injustice has been committed, the Québec Ombudsman transmits its recommendations to the government ministry, agency or authority so it may remedy the situation as quickly as possible. It cannot impose a remedy, as a court would. However, 99% of the Québec Ombudsman’s recommendations are accepted by government ministries, agencies and authorities.
If the Québec Ombudsman judges that no error or injustice has been committed, you will be informed of the decision not to pursue the case further, and the reasons will be explained.

Your request will be treated with respect and confidentiality.

Our commitment (Declaration of Services to the Public)

If you are dissatisfied with our services, you may file a complaint either verbally or in writing with the Québec Ombudsman's service quality officer.

Feel free to share any suggestions you may have on how we can improve our services.