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Activities Archives

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2015-01-30

Draft Regulation to amend the Regulation respecting the selection of foreign nationals

The Québec Ombudsman responded to the draft Regulation to amend the Regulation respecting the selection of foreign nationals and shared its recommendations with the Minister of Immigration, Diversity and Inclusiveness.

2015-01-26

Institutions must assume the cost of medically required penile prostheses - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a man whose prostate had been removed contacted the Québec Ombudsman about a penile prosthesis that the institution providing care refused to pay for.

2015-01-21

Need help applying for social assistance?

In applying for social assistance, you can get a Department employee to help you.

2015-01-19

Office québécois de la langue française: accept complaints written in English - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a man complained about the requirements for filing a complaint with the Office québécois de la langue française (OQLF).

2015-01-15

“Ghost” spaces in childcare services : Bill 27 is not adapted to family reality

Today the Québec Ombudsman presented its brief on Bill 27 – Act respecting the optimization of subsidized educational childcare services, to the Committee on Citizen Relations. Aimed mainly at curbing the phenomenon dubbed “ghost” spaces in childcare services, the bill is not an answer to families’ needs or to the optimization sought in terms of accessibility and finances, Ombudsperson Raymonde Saint-Germain pointed out.

2015-01-12

Improvements requested in order to prevent medication errors before and after surgery - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a lady complained to the Québec Ombudsman when she saw that there had been mistakes made with her mother’s medication when her mother was hospitalized for surgery.

2015-01-08

Letter of refusal from a government department or agency: getting to the bottom of things!

If a government department or agency advises you that it has turned down your application for service, compensation, a subsidy or financial assistance, make sure you get an answer in writing.

2014-12-17

You’re entitled to clear information

Can the Québec Ombudsman help you if you want to complain about services in your municipality?

2014-12-03

Maternity leave and unexpected debt!

The QPIP has overpaid you, you point out the mistake, and you’re told that you were entitled to that amount. Should you rest easy?

2014-11-19

In which circumstances are snowmobilers covered by SAAQ?

You have a snowmobile and you have a question as the snow starts to fly—am I covered by SAAQ’s public plan?

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