Go to content
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a person complained to the Québec Ombudsman when the residential centre where she lived refused to let her have a microwave oven in her room, in compliance with a new house rule.
In an investigation report released on February 24, 2015, the Québec Ombudsman exhorts the Ministère du Développement durable, de l’Environnement et de la Lutte contre les changements climatiques to exercise greater control of private waterworks systems and better management when non-compliance persists.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a person was convinced that Épargne Placements Québec should pay out interest on an investment that the agency had held on to several years after the investment reached maturity.
All home childcare services are subject to a rule whereby the occupants of the house who are 18 years old and over must provide an “attestation establishing that no impediment exists.” A police investigation is required that can take up to 30 days, a delay that, until very recently, proved to be a problem at times...
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a person with diabetes who went to a CLSC for a blood test was unhappy about the way it managed patients.
After examining the draft Regulation to amend the Regulation respecting financial assistance for education expenses, the Québec Ombudsman is satisfied with the clarification of the nature of the income used to compute the contribution of the parents, sponsor or spouse, notably by the taking into account of locked-in retirement accounts.
Many users can’t make sense of which medical clinic services are free and which are billable.
The Québec Ombudsman responded to the draft Regulation to amend the Regulation respecting the selection of foreign nationals and shared its recommendations with the Minister of Immigration, Diversity and Inclusiveness.
In applying for social assistance, you can get a Department employee to help you.
Today the Québec Ombudsman presented its brief on Bill 27 – Act respecting the optimization of subsidized educational childcare services, to the Committee on Citizen Relations. Aimed mainly at curbing the phenomenon dubbed “ghost” spaces in childcare services, the bill is not an answer to families’ needs or to the optimization sought in terms of accessibility and finances, Ombudsperson Raymonde Saint-Germain pointed out.