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Activities Archives

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2014-04-22

SAAQ: A claim for compensation that fell through the cracks - Recent investigation results

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen suffering additional after-effects of the accident, that had occurred 25 years before, complained that the The Société de l’assurance automobile du Québec was slow to treat her claim for additional indemnity.

2014-04-17

Investigation on wait times for coroners’ investigations

Further to complaints it received concerning the time associated with coroners’ investigations, the Québec Ombudsman looked into the issue fraught with adverse human and financial consequences for the loved ones of the deceased. Its investigation revealed average wait times of more than a year for coroners’ conclusions.

2014-04-16

How to contest a notice of assessment from Revenu Québec – Newsletter for entrepreneurs

In our April newsletter for entrepreneurs and self-employed : how to contest a notice of assessment from Revenu Québec that seems unfair, and the Québec Ombudsman’s investigation result regarding a complaint against the Autorité des marchés financiers.

2014-04-16

Best wishes for a speedy retirement !

The Québec Ombudsman intervened further to a complaint by an independent financial security advisor against the Autorité des marchés financiers (AMF). His problem—forms transmitted to the AMF that went missing and worrisome time lapses that delayed his retirement.

2014-04-14

Post-therapy follow-up at an addiction centre: denial of responsibility... - Recent investigation results

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a woman struggling with an addiction problem complained about the shortcomings she had noted to the specialized treatment centre where she agreed to take part in unsatisfactory follow-up sessions for her treatment.

2014-04-14

Draft Regulation respecting the qualification process and qualified persons

The Québec Ombudsman underscores the Conseil du Trésor’s efforts to streamline access to public service jobs. However, it considers that the draft regulation raises issues of compliance with the Act respecting administrative justice, and has made three recommendations.

2014-04-07

Ministère de l’Enseignement supérieur : financial aid increases threefold - Recent investigation results

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a student complained that the amount of the Ministère de l’Enseignement supérieur, de la Recherche, de la Science et de la Technologie Aide financière aux études she received, was set taking into consideration her parents' contribution.

2014-04-02

Marathon for a parking sticker

Parking sticker application form sent to SAAQ. Two different types of handwriting, two colours of ink on the document. That's all it took to make things complicated...

2014-04-01

Review of support payments: a new service more accessible to parents

Since April 1, 2014, parents eligible for this service, who wish to obtain an adjustment of the amount of support payments for a minor child, can turn to the Service administratif de rajustement des pensions alimentaires pour enfants (SARPA), without the intervention of the court.

2014-03-19

Operation Rescue

After an accident that left a man seriously disabled, the Québec Ombudsman investigates off-road emergency intervention services.

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