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Activities Archives

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2014-08-19

Home support: for whom?

The Québec Ombudsman has to regularly explain to the people who come to it for assistance that certain services have limits, and rightly so.

2014-08-18

Revenu Québec: a costly error for a couple who received the solidarity tax credit - Recent investigation result

An elderly couple who had separated involuntarily asked the Québec Ombudsman to sort out its situation with Revenu Québec further to a computer glitch that adversely affected issuance of their solidarity tax credit (STC).

2014-08-11

Social assistance: "misrepresentation" that wasn’t - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a young social assistance recipient with autism received a claim for more than $40,000 from the Ministère de l’Emploi et de la Solidarité sociale for allegedly having misrepresented his situation.

2014-08-06

IVAC’s website: in need of updating

The Québec Ombudsman reminded IVAC of its duty to provide citizens with complete, legible and regularly updated information.

2014-08-04

SAAQ: incomplete information about driver’s licence suspensions - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a motorist contacted the Québec Ombudsman because he wanted to contest the suspension of his driver’s licence further to an automobile accident.

2014-07-23

Can the Québec Ombudsman handle medical complaints?

Your complaint concerns a hospital pharmacist, dentist or physician. Can the Québec Ombudsman help you?

2014-07-09

Reimbursement of funeral expenses in the case of violent death: a saga

A woman died under violent circumstances. Her half-brother planned on being reimbursed for the funeral expenses under a government program. Simple? Not!!

2014-06-30

Ombudsmen join the worldwide movement to demand the liberation of Nigerian schoolgirls

It is with resolute determination and profound sadness that three international ombudsman’s associations and the Conseil International Permanent sur la Prévention et la Médiation des Conflits et des Guerres (CIPM) unite in deploring the abduction and detention of over 200 Nigerian schoolgirls which occurred more than two months ago.

2014-06-26

Which severity rating from SAAQ?

By digging deeper—well beyond the basics for the complaint at hand—the Québec Ombudsman managed to get $30,000 in compensation for a road accident victim.

2014-06-11

When a public agency relies on hearsay...

A man learned that the Régie du bâtiment had refused to renew his contractor’s licence based on something an unidentified someone had said…

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