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2014-10-27

Bill 10 – Act to modify the organization and governance of the health and social services network: the Québec Ombudsman presents its brief

Today the Québec Ombudsman presented its brief on Bill 10 to the Committee on Health and Social Services. According to the Québec Ombudsman, it is a reform that brings solutions but that includes major risks and requires a rigorous transition plan.

2014-10-27

Detention centres: unjustified use of anti-suicide smocks - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a detainee complained about being mistreated during an emergency intervention.

2014-10-24

Draft regulation to replace the Regulation respecting immigration consultants

The Québec Ombudsman supports the draft regulation to replace the Regulation respecting immigration consultants.

2014-10-22

The Québec Ombudsman instead of the court

The following story shows that sometimes the Québec Ombudsman can save you costly legal fees.

2014-10-20

Non-compliance with the Tobacco Act at a hospital entrance - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a woman complained about non-compliance with the Tobacco Act at the entrance of the health institution where she went.

2014-10-15

Mental health: major issues off the radar?

Taking part in the forum on the status of mental health rights in Gaspé and the Magdalen Islands, Ombudsperson Raymonde Saint-Germain issued a reminder that upholding the rights of people grappling with mental illness is a major issue.

2014-10-14

Intervention report regarding Le Manoir Sully inc. private seniors’ residence

In April 2014, the Québec Ombudsman received disturbing information concerning the quality of the care and services provided to the residents of Le Manoir Sully inc. private seniors’ residence.

2014-10-14

A retiree suffers the consequences of a mistake by CARRA - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen who had retired a few years before suffered major financial consequences further to a mistake by CARRA.

2014-10-08

The odometer reading off by 55,000 km

Keep your eyes peeled when you read a service receipt from SAAQ.

2014-10-01

No service at this number…

Has it ever happened that a government services agent has been somewhat short with you on the phone?

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