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2015-03-27

Intervention report concerning Centre de santé et de services sociaux - Institut universitaire de gériatrie de Sherbrooke

The Québec Ombudsman received a report denouncing poor management of a patient with mental health problems by Centre de santé et de services sociaux-Institut universitaire de gériatrie de Sherbrooke.

2015-03-24

Better integrated services in response to the needs of children with an intellectual disability or an autism spectrum disorder

In an investigation report released today, the Québec Ombudsman presented its findings and recommendations concerning the health services and social services provided to children with an intellectual disability or an autism spectrum disorder.

2015-03-23

Providing palliative care requires adapted training - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: the daughter of a user with lung cancer complained to the Québec Ombudsman because her father, who should have been admitted to the palliative care unit, ended up in the surgical unit because of a bed shortage.

2015-03-18

The ABCs of childcare services

With or without a permit, legal or illegal—how do we find our way through the maze of childcare services in Québec?

2015-03-18

Regulation to amend the Individual and Family Assistance Regulation

The Québec Ombudsman subscribes to the goals of the Regulation, notably, to ensure greater fairness between last resort financial assistance recipients and to update assistance to them. It also embraces the principle whereby only citizens who really need last resort financial assistance should receive it. However, it has made three recommendations.

2015-03-16

Branché au travail program: a misinformed citizen qualified for a subsidy - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a woman contacted us because of the Ministère de l’Énergie et des Ressources naturelles’s refusal to grant her a subsidy under the Branché au travail program.

2015-03-10

Draft Regulation – Regulation to establish a pilot project on mandatory mediation for the recovery of small claims arising out of consumer contracts

The Québec Ombudsman welcomes the draft regulation, which provides for the establishment of mandatory mediation for the recovery of small claims arising out of consumer contracts in Gatineau and Terrebonne for a three-year period.

2015-03-04

Vacation plans? Check the calendar…

Like to head down south to escape the winter? Be careful—SAAQ and RAMQ take the time you’re gone into account…

2015-02-24

For greater control of private waterworks systems in Québec

In an investigation report released on February 24, 2015, the Québec Ombudsman exhorts the Ministère du Développement durable, de l’Environnement et de la Lutte contre les changements climatiques to exercise greater control of private waterworks systems and better management when non-compliance persists.

2015-02-18

Home childcare: the fateful age of 18…

All home childcare services are subject to a rule whereby the occupants of the house who are 18 years old and over must provide an “attestation establishing that no impediment exists.” A police investigation is required that can take up to 30 days, a delay that, until very recently, proved to be a problem at times...

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