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Can the Québec Ombudsman handle medical complaints?

Your complaint concerns a hospital pharmacist, dentist or physician. Can the Québec Ombudsman help you?


Régie du bâtiment: an answer that was long in coming - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a building consultant asked the Québec Ombudsman to step in to obtain information he had been waiting for from the Régie du bâtiment for several months already.


Reimbursement of funeral expenses in the case of violent death: a saga

A woman died under violent circumstances. Her half-brother planned on being reimbursed for the funeral expenses under a government program. Simple? Not!!


Ombudsmen join the worldwide movement to demand the liberation of Nigerian schoolgirls

It is with resolute determination and profound sadness that three international ombudsman’s associations and the Conseil International Permanent sur la Prévention et la Médiation des Conflits et des Guerres (CIPM) unite in deploring the abduction and detention of over 200 Nigerian schoolgirls which occurred more than two months ago.


Which severity rating from SAAQ?

By digging deeper—well beyond the basics for the complaint at hand—the Québec Ombudsman managed to get $30,000 in compensation for a road accident victim.


When a public agency relies on hearsay...

A man learned that the Régie du bâtiment had refused to renew his contractor’s licence based on something an unidentified someone had said…


Bill 2 - An Act to amend the Educational Childcare Act

The Québec Ombudsman presented its recommendations to the Committee on Citizen Relations regarding Bill 2, An Act to amend the Educational Childcare Act.


Investigation at MUHC : The Québec Ombudsman calls for fair and rigorous oversight of the admission of foreign patients to Québec

In an intervention report released today, the Québec Ombudsman concludes that MUHC’s admission of a Kuwaiti foreign national for healthcare in December 2011 occurred outside normal channels and without government supervision. The Québec Ombudsman fears that as foreign admissions become common practice, waiting lists will be unfairly affected in a network already bursting at the seams. The Québec Ombudsman releases nine recommendations in order to prevent the recurrence of similar lapses and to ensure decisions that are fair to all public healthcare users in Québec.


Health fees in the private sector: no reimbursement from the public system without prior agreement

The public system does not reimburse users who turn to private health services unless a prior reimbursement agreement exists.


16th anniversary of the Association des Ombudsmans et Médiateurs de la Francophonie (AOMF)

May 20 marks the anniversary of the founding of the AOMF. From the original 18 founding members who adopted the first Statutes on May 20, 1998, in Nouakchott, Mauritania, today the organization boasts some 50 members hailing from Africa, the Americas, Asia and Europe who strive to improve the quality of public services every day.

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