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In order to preserve its independence and impartiality in the major debates at the core of its mission, the Québec Ombudsman will reduce the number of its interventions and publications until the April 7, 2014 election.
Ambulance transportation is free, isn't it? No, but there are exceptions. Here is a short guide to the fees most people pay when it's time to settle the bill.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: the Commission de la santé et de la sécurité du travail (CSST) refused to compensate a citizen because he had not proven the connection between his job (chemical engineer working with noxious chemical substances) and his disease (kidney failure).
February 19, the Québec Ombudsman presented its brief to the Committee on Health and Social Services on the living conditions of adults accommodated in these institutions. The Ombudsperson, Raymonde Saint-Germain, commented on each of the nine challenges raised by the Committee. She particularly focused on accessibility of CHSLDs, services and care, and monitoring their quality.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: the citizen is the legal tutor of her son, aged 31, a victim of a traffic accident at the age of 22. She complained of the length of time it was taking the Société d’assurance automobile du Québec to rule on personal home care following the accident.
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Recently, a coat manufacturer was falsely found to have been associated with a tax fraud and received a proposed assessment of nearly $450,000 from Revenu Quebec, without being able to present its point of view. It turned to the Québec Ombudsman to file a complaint.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen with a lacerated hand went to a hospital emergency room to have it stitched.
The Québec Ombudsman is taking a position against the reduction of training requirements for staff who provide supervision of seniors in private seniors' residences. In the Québec Ombudsman's opinion, the safety and quality of the services offered to seniors must take precedence over the administrative and budgetary aspects.
In 2012, the context of the student strikes greatly affected the operations of certain Québec CEGEPs and universities. A complaint to the Quebec Ombudsman illustrates one of the many puzzles.