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2014-10-15

Mental health: major issues off the radar?

Taking part in the forum on the status of mental health rights in Gaspé and the Magdalen Islands, Ombudsperson Raymonde Saint-Germain issued a reminder that upholding the rights of people grappling with mental illness is a major issue.

2014-10-14

Intervention report regarding Le Manoir Sully inc. private seniors’ residence

In April 2014, the Québec Ombudsman received disturbing information concerning the quality of the care and services provided to the residents of Le Manoir Sully inc. private seniors’ residence.

2014-10-14

A retiree suffers the consequences of a mistake by CARRA - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen who had retired a few years before suffered major financial consequences further to a mistake by CARRA.

2014-10-08

The odometer reading off by 55,000 km

Keep your eyes peeled when you read a service receipt from SAAQ.

2014-10-06

Mental health: ensuring user consent to inter-institutional transfer - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen complained to the Québec Ombudsman because a relative with mental health problems was transferred from one hospital to another without explanation.

2014-10-01

No service at this number…

Has it ever happened that a government services agent has been somewhat short with you on the phone?

2014-09-30

Intervention report regarding Les Jardins intérieurs St-Lambert private seniors’ residence

In March 2014, the Québec Ombudsman received a report concerning Les Jardins Intérieurs St-Lambert private seniors’ residence.

2014-09-18

The Québec Ombudsman unveils its 2013-2014 Annual Report

Ombudsperson Raymonde Saint-Germain presented her findings and recommendations regarding the public service and the health and social services network on the occasion of the tabling of her Annual Report in the National Assembly on September 18, 2014.

2014-09-11

Intervention report at the Habitations adaptées et accessibles Tango

In January 2014, the Québec Ombudsman received a report concerning the quality of care and services received by the users, who are people with disabilities, at Habitations adaptées et accessibles Tango (Tango).

2014-09-04

A complaint against a community organization?

3,500: the approximate number of community organizations regarding which the Québec Ombudsman may process complaints and reports.

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