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An impartial and independent ombudsman

The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.


What's New - Activities   RSS feeds of What's New - Activities.

2014-10-27

Bill 10 – Act to modify the organization and governance of the health and social services network: the Québec Ombudsman presents its brief

Today the Québec Ombudsman presented its brief on Bill 10 to the Committee on Health and Social Services. According to the Québec Ombudsman, it is a reform that brings solutions but that includes major risks and requires a rigorous transition plan.

2014-10-27

Detention centres: unjustified use of anti-suicide smocks - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a detainee complained about being mistreated during an emergency intervention.

2014-10-24

Draft regulation to replace the Regulation respecting immigration consultants

The Québec Ombudsman supports the draft regulation to replace the Regulation respecting immigration consultants.

2014-10-22

The Québec Ombudsman instead of the court

The following story shows that sometimes the Québec Ombudsman can save you costly legal fees.

2014-10-20

Non-compliance with the Tobacco Act at a hospital entrance - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a woman complained about non-compliance with the Tobacco Act at the entrance of the health institution where she went.

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