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The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen has been raising earth worms for 10 years to use for vermicompost. He wants to be recognized as a farmer, which the Ministère de l'Agriculture, des Pêcheries et de l'Alimentation du Québec (MAPAQ) refuses to allow.
In order to preserve its independence and impartiality in the major debates at the core of its mission, the Québec Ombudsman will reduce the number of its interventions and publications until the April 7, 2014 election.
Ambulance transportation is free, isn't it? No, but there are exceptions. Here is a short guide to the fees most people pay when it's time to settle the bill.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: the Commission de la santé et de la sécurité du travail (CSST) refused to compensate a citizen because he had not proven the connection between his job (chemical engineer working with noxious chemical substances) and his disease (kidney failure).
February 19, the Québec Ombudsman presented its brief to the Committee on Health and Social Services on the living conditions of adults accommodated in these institutions. The Ombudsperson, Raymonde Saint-Germain, commented on each of the nine challenges raised by the Committee. She particularly focused on accessibility of CHSLDs, services and care, and monitoring their quality.