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An impartial and independent ombudsman

The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.


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2015-03-04

Vacation plans? Check the calendar…

Like to head down south to escape the winter? Be careful—SAAQ and RAMQ take the time you’re gone into account…

2015-03-02

Microwave oven prohibited in a resident’s room: the house rule is reasonable - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a person complained to the Québec Ombudsman when the residential centre where she lived refused to let her have a microwave oven in her room, in compliance with a new house rule.

2015-02-24

For greater control of private waterworks systems in Québec

In an investigation report released on February 24, 2015, the Québec Ombudsman exhorts the Ministère du Développement durable, de l’Environnement et de la Lutte contre les changements climatiques to exercise greater control of private waterworks systems and better management when non-compliance persists.

2015-02-23

An investment should have been listed in the Register of Unclaimed Property - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a person was convinced that Épargne Placements Québec should pay out interest on an investment that the agency had held on to several years after the investment reached maturity.

2015-02-18

Home childcare: the fateful age of 18…

All home childcare services are subject to a rule whereby the occupants of the house who are 18 years old and over must provide an “attestation establishing that no impediment exists.” A police investigation is required that can take up to 30 days, a delay that, until very recently, proved to be a problem at times...

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