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An impartial and independent ombudsman

The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.

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Draft regulation to replace the Regulation respecting immigration consultants

The Québec Ombudsman supports the draft regulation to replace the Regulation respecting immigration consultants.


The Québec Ombudsman instead of the court

The following story shows that sometimes the Québec Ombudsman can save you costly legal fees.


Non-compliance with the Tobacco Act at a hospital entrance - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a woman complained about non-compliance with the Tobacco Act at the entrance of the health institution where she went.


Mental health: major issues off the radar?

Taking part in the forum on the status of mental health rights in Gaspé and the Magdalen Islands, Ombudsperson Raymonde Saint-Germain issued a reminder that upholding the rights of people grappling with mental illness is a major issue.


Intervention report regarding Le Manoir Sully inc. private seniors’ residence

In April 2014, the Québec Ombudsman received disturbing information concerning the quality of the care and services provided to the residents of Le Manoir Sully inc. private seniors’ residence.

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