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The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a company claiming a tax credit of $45,000 sent Revenu Québec the necessary documents six days after the legal deadline. The company's senior executive asked Revenu Québec to use its discretionary power to extend the deadline, but this was refused.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen complained to the Québec Ombudsman that the Commission de la santé et sécurité du travail (CSST) refused to reimburse medication expenses.
The Québec Ombudsman decided to intervene, following reports by users of ophthalmology services in the Laurentides region.