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The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen turned to the Québec Ombudsman because she disagreed with an invoice she had received for a room after spending time in a hospital.
The Québec Ombudsman has to regularly explain to the people who come to it for assistance that certain services have limits, and rightly so.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: an elderly couple who had separated involuntarily asked the Québec Ombudsman to sort out its situation with Revenu Québec further to a computer glitch that adversely affected issuance of their solidarity tax credit (STC).
The Québec Ombudsman reminded IVAC of its duty to provide citizens with complete, legible and regularly updated information.
Your complaint concerns a hospital pharmacist, dentist or physician. Can the Québec Ombudsman help you?