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An impartial and independent ombudsman

The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.


What's New - Activities   RSS feeds of What's New - Activities.

2014-08-25

Room fees: proper information for free and informed decisions - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen turned to the Québec Ombudsman because she disagreed with an invoice she had received for a room after spending time in a hospital.

2014-08-19

Home support: for whom?

The Québec Ombudsman has to regularly explain to the people who come to it for assistance that certain services have limits, and rightly so.

2014-08-18

Revenu Québec: a costly error for a couple who received the solidarity tax credit - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: an elderly couple who had separated involuntarily asked the Québec Ombudsman to sort out its situation with Revenu Québec further to a computer glitch that adversely affected issuance of their solidarity tax credit (STC).

2014-08-11

Social assistance: "misrepresentation" that wasn’t - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a young social assistance recipient with autism received a claim for more than $40,000 from the Ministère de l’Emploi et de la Solidarité sociale for allegedly having misrepresented his situation.

2014-08-06

IVAC’s website: in need of updating

The Québec Ombudsman reminded IVAC of its duty to provide citizens with complete, legible and regularly updated information.

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