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An impartial and independent ombudsman

The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.


What's New - Activities   RSS feeds of What's New - Activities.

2015-01-30

Draft Regulation to amend the Regulation respecting the selection of foreign nationals

The Québec Ombudsman responded to the draft Regulation to amend the Regulation respecting the selection of foreign nationals and shared its recommendations with the Minister of Immigration, Diversity and Inclusiveness.

2015-01-26

Institutions must assume the cost of medically required penile prostheses - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a man whose prostate had been removed contacted the Québec Ombudsman about a penile prosthesis that the institution providing care refused to pay for.

2015-01-21

Need help applying for social assistance?

In applying for social assistance, you can get a Department employee to help you.

2015-01-19

Office québécois de la langue française: accept complaints written in English - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a man complained about the requirements for filing a complaint with the Office québécois de la langue française (OQLF).

2015-01-15

“Ghost” spaces in childcare services : Bill 27 is not adapted to family reality

Today the Québec Ombudsman presented its brief on Bill 27 – Act respecting the optimization of subsidized educational childcare services, to the Committee on Citizen Relations. Aimed mainly at curbing the phenomenon dubbed “ghost” spaces in childcare services, the bill is not an answer to families’ needs or to the optimization sought in terms of accessibility and finances, Ombudsperson Raymonde Saint-Germain pointed out.

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