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An impartial and independent ombudsman

The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.

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Can the Québec Ombudsman handle medical complaints?

Your complaint concerns a hospital pharmacist, dentist or physician. Can the Québec Ombudsman help you?


Régie du bâtiment: an answer that was long in coming - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a building consultant asked the Québec Ombudsman to step in to obtain information he had been waiting for from the Régie du bâtiment for several months already.


Reimbursement of funeral expenses in the case of violent death: a saga

A woman died under violent circumstances. Her half-brother planned on being reimbursed for the funeral expenses under a government program. Simple? Not!!


Ombudsmen join the worldwide movement to demand the liberation of Nigerian schoolgirls

It is with resolute determination and profound sadness that three international ombudsman’s associations and the Conseil International Permanent sur la Prévention et la Médiation des Conflits et des Guerres (CIPM) unite in deploring the abduction and detention of over 200 Nigerian schoolgirls which occurred more than two months ago.


Which severity rating from SAAQ?

By digging deeper—well beyond the basics for the complaint at hand—the Québec Ombudsman managed to get $30,000 in compensation for a road accident victim.

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