A neutral and independent mediator

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Did you know that the Québec Ombudsman also takes complaints from enterprises? Incorporated companies, family businesses, big or small organizations, you name it! To help you, today the Québec Ombudsman is posting its first-ever form for enterprises that want to use our services.

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week: a sexual assault victim complains about the time it took the Commission de la santé et de la sécurité du travail’s Direction de l’indemnité des victimes d’actes criminels (IVAC) to render a decision on her eligibility after she applied for compensation, and another citizen, about the quality of the care and services he received from ambulance technicians while being rescued off-road.

Between December 13 and 23, 2010, that is, in fewer than 10 working days, 60 seniors with decreasing independence, most of them from Hôpital Pierre-Le Gardeur, were transferred to Centre multivocationnel Claude-David’s transitional unit. The Québec Ombudsman investigated.

Ombudsperson Raymonde Saint-Germain will today take part in a seminar hosted by the Observatoire international de la santé et des services sociaux. The seminar will look at ways for healthcare organizations to improve their performance. Her remarks will focus on how proactive harm prevention can leverage performance. You can read the Ombudsperson’s speech.