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The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen complained to the Québec Ombudsman that the Commission de la santé et sécurité du travail (CSST) refused to reimburse medication expenses.
The Québec Ombudsman decided to intervene, following reports by users of ophthalmology services in the Laurentides region.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen contacted the Québec Ombudsman to denounce a Revenu Québec recovery measure she deemed unfair.
The SAAQ informed a driver that her licence would be suspended. The decision was related to a traffic accident... in which she had never been involved!
The Québec Ombudsman today announced the launch of its Facebook and Google + pages and its Twitter account.