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2015-03-30

Day surgery: a child was discharged too soon - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: the parents of a child who had his tonsils removed felt that, in letting him...

2015-03-24

Better integrated services in response to the needs of children with an intellectual disability or an autism spectrum disorder

In an investigation report released today, the Québec Ombudsman presented its findings and recommendations concerning the health services and social services provided to children with an intellectual...

2015-03-23

Providing palliative care requires adapted training - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: the daughter of a user with lung cancer complained to the Québec Ombudsman...

2015-03-18

The ABCs of childcare services

With or without a permit, legal or illegal—how do we find our way through the maze of childcare services in Québec?

2015-03-18

Regulation to amend the Individual and Family Assistance Regulation

The Québec Ombudsman subscribes to the goals of the Regulation, notably, to ensure greater fairness between last resort financial assistance recipients and to update assistance to them. It also...

2015-03-16

Branché au travail program: a misinformed citizen qualified for a subsidy - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a woman contacted us because of the Ministère de l’Énergie et des Ressources...

2015-03-10

Draft Regulation – Regulation to establish a pilot project on mandatory mediation for the recovery of small claims arising out of consumer contracts

The Québec Ombudsman welcomes the draft regulation, which provides for the establishment of mandatory mediation for the recovery of small claims arising out of consumer contracts in Gatineau and...

2015-03-04

Vacation plans? Check the calendar…

Like to head down south to escape the winter? Be careful—SAAQ and RAMQ take the time you’re gone into account…

2015-02-24

For greater control of private waterworks systems in Québec

In an investigation report released on February 24, 2015, the Québec Ombudsman exhorts the Ministère du Développement durable, de l’Environnement et de la Lutte contre les changements climatiques to...

2015-02-18

Home childcare: the fateful age of 18…

All home childcare services are subject to a rule whereby the occupants of the house who are 18 years old and over must provide an “attestation establishing that no impediment exists.” A police...

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