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2014-04-17

Investigation on wait times for coroners’ investigations

Further to complaints it received concerning the time associated with coroners’ investigations, the Québec Ombudsman looked into the issue fraught with adverse human and financial consequences for...

2014-04-16

How to contest a notice of assessment from Revenu Québec – Newsletter for entrepreneurs

In our April newsletter for entrepreneurs and self-employed : how to contest a notice of assessment from Revenu Québec that seems unfair, and the Québec Ombudsman’s investigation result regarding a...

2014-04-14

Post-therapy follow-up at an addiction centre: denial of responsibility... - Recent investigation results

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a woman struggling with an addiction problem complained about the shortcomings...

2014-04-14

Draft Regulation respecting the qualification process and qualified persons

The Québec Ombudsman underscores the Conseil du Trésor’s efforts to streamline access to public service jobs. However, it considers that the draft regulation raises issues of compliance with the Act...

2014-04-07

Ministère de l’Enseignement supérieur : financial aid increases threefold - Recent investigation results

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a student complained that the amount of the Ministère de l’Enseignement...

2014-04-02

Marathon for a parking sticker

Parking sticker application form sent to SAAQ. Two different types of handwriting, two colours of ink on the document. That's all it took to make things complicated...

2014-04-01

Review of support payments: a new service more accessible to parents

Since April 1, 2014, parents eligible for this service, who wish to obtain an adjustment of the amount of support payments for a minor child, can turn to the Service administratif de rajustement des...

2014-03-31

Ministère de l’Emploi et de la Solidarité sociale: accounting for an exceptional situation - Recent investigation results

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: The complaint was made by a couple who had received assistance from the social...

2014-03-19

Operation Rescue

After an accident that left a man seriously disabled, the Québec Ombudsman investigates off-road emergency intervention services.

2014-03-05

Ambulance transportation: how much does it cost ?

Ambulance transportation is free, isn't it? No, but there are exceptions. Here is a short guide to the fees most people pay when it's time to settle the bill.

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