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2015-01-26

Institutions must assume the cost of medically required penile prostheses - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a man whose prostate had been removed contacted the Québec Ombudsman about a...

2015-01-21

Need help applying for social assistance?

In applying for social assistance, you can get a Department employee to help you.

2015-01-19

Office québécois de la langue française: accept complaints written in English - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a man complained about the requirements for filing a complaint with the Office...

2015-01-15

“Ghost” spaces in childcare services : Bill 27 is not adapted to family reality

Today the Québec Ombudsman presented its brief on Bill 27 – Act respecting the optimization of subsidized educational childcare services, to the Committee on Citizen Relations. Aimed mainly at...

2015-01-12

Improvements requested in order to prevent medication errors before and after surgery - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a lady complained to the Québec Ombudsman when she saw that there had been...

2015-01-08

Letter of refusal from a government department or agency: getting to the bottom of things!

If a government department or agency advises you that it has turned down your application for service, compensation, a subsidy or financial assistance, make sure you get an answer in writing.

2014-12-17

You’re entitled to clear information

Can the Québec Ombudsman help you if you want to complain about services in your municipality?

2014-12-03

Maternity leave and unexpected debt!

The QPIP has overpaid you, you point out the mistake, and you’re told that you were entitled to that amount. Should you rest easy?

2014-11-19

In which circumstances are snowmobilers covered by SAAQ?

You have a snowmobile and you have a question as the snow starts to fly—am I covered by SAAQ’s public plan?

2014-11-10

Tax credit: recognize “customized” university diplomas or degrees - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a young professional complained because Revenu Québec did not recognize her...

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