Press Releases - Archives

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Bills and legislation press releases

2010-09-08

Bill 103 — An Act to amend the Charter of the French Language and other legislative provisions (PDF 195 Ko)

2010-02-02

Draft bill — Act to amend the Civil Code and other legislative provisions as regards adoption and parental authority (PDF 102 Ko)

2009-10-27

The Québec Ombudsman backs Bill 56 regarding the mandatory certification of private and community resources offering lodging for vulnerable client groups, says ensuring compliance will be challenging (PDF 153 Ko)

2007-11-28

La protectrice du citoyen commente les projets de loi n° 42 et n° 55 en matière de sécurité routière (french version only)

2006-05-31

Véhicules hors route - La protectrice du citoyen recommande la levée de l'immunité (french version only)

2006-05-25

September 13, 2005 Bill No. 86 - The Protector questions proposed changes to the protection of personal information (french version only)

2005-09-13

Bill No. 86 - The Protector questions proposed changes to the protection of personal information

2005-04-14

Act respecting the Centre de services administratifs: The Protector requests more information

2005-02-22

Bill 83 The protectrice du citoyen is delighted to be entrusted with the health and social services sector

2004-10-29

The protectrice du citoyen calls upon the governement for more transparency during public consultations regarding Bill 61

2004-05-20

The Protecteur du citoyen recommends increasing legal aid eligibility thresholds

2002-05-09

Crime victims compensation plan: the Québec Ombudsman calls for justice and equality to guide a complete overhaul

2001-06-08

Bill on the Health and Social Services Ombudsman: the Québec Ombudsman issues her recommendations

2001-06-07

Photo radar: the Québec Ombudsman recommends the Transport Minister reconsiders the bill

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Special reports press releases

2010-02-16

The Québec Investigative Procedure for Incidents Involving Police Officers: The Québec Ombudsman recommands major changes to the framework, practices, and monitoring of investigations (PDF 134 Ko)

2009-10-08

Québec Ombudsman's report on government services for children with PDDs: Looking toward greater continuity in delivery of services, approaches, and human relations (PDF 226 Ko)

2009-06-02

The Québec Ombudsman publishes its report on the government's management of the listeriosis outbreak (PDF 95 Ko)

2009-06-02

Québec Ombudsman's special investigation report: Altough justified, the MAPAQ's intervention was inadequate in several respects (PDF 178 Ko)

2007-09-19

Continuité des services aux usagers du Centre « Le 388 » - Des progrès significatifs selon la protectrice du citoyen (french version only)

2001-05-24

Support-payment collection system: the Québec Ombudsman considers that corrective action is still needed

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Annual reports press releases

2010-09-30

Appendix - Real life experiences: Cases illustrating the complaints and reports presented in the Annual Report (PDF 74 Ko)

2010-09-30

Tabling of the 2009-2010 Annual Report of the Québec Ombudsman: The Québec Ombudsperson criticizes a number of situations that are prejudicial to citizens (PDF 122 Ko)

2010-09-30

Tabling of the 2009-2010 Annual Report of the Québec Ombudsman: Progress made and problems solved (PDF 91 Ko)

2009-05-26

Annual Report 2008-2009 — Highlights (PDF, 120 Ko)

2009-05-26

Annual Report 2008-2009 — The Québec Ombudsman pleads for a better performance by the public service (PDF, 107 Ko)

2009-05-26

Annual Report 2008-2009 — Important Gains for Citizens (PDF, 142 Ko)

2009-05-26

Annual Report 2008-2009 — A number of deficiencies for which urgent action is required (PDF)

2009-05-26

Annual Report 2008-2009 — Real-life situations (PDF, 149 Ko)

2008-05-29

The Ombudsperson: Public services should adapt to the needs of citizens. Not vice versa (PDF, 23 Ko)

2008-05-29

Figures and benefits (PDF, 46 Ko)

2008-05-29

Highlights (PDF, 93 Ko)

2008-05-29

The Plan d'action en santé mentale 2005-2010 fails to offer users sufficient guarantees as to the quality of servies delivered (PDF, 26 Ko)

2008-05-29

Official recommendations to authorities (PDF, 59 Ko)

2007-06-07

Highlights (PDF, 46 Ko)

2007-06-07

Results in numbers (PDF, 29 Ko)

2007-06-07

Société de l'assurance automobile du Québec: Unsatisfactory quality of service (PDF, 21 Ko)

2007-06-07

Social reintegration of detainees compromised (PDF, 27 Ko)

2007-06-07

Addressing the needs of the vulnerable is one of the Québec Ombudsman's top priorities (PDF, 21 Ko)

2007-06-07

Delay in the implementation of the complaint review system in the health and social services network (PDF, 33 Ko)

2007-06-07

A call for greater vigilance in risk prevention and management in the health and social services network (PDF, 22 Ko)

2007-06-07

In hospitals in particular, the rights of people with mental health problems must be better respected (PDF, 25 Ko)

2007-06-07

Service accessibility and continuity must be improved throughout Québec, especially for homecare patients (PDF, 27 Ko)

2007-06-07

The Québec Ombudsman listening to citizens from the regions (PDF, 24 Ko)

2006-06-14

The Protecteur du citoyen obtains redress in more than 8 out of 10 substantiated cases

2006-06-14

Highlights

2006-06-14

The Protecteur du citoyen: simple, independent recourse

2005-06-15

This could happen to YOU

2005-06-15

A few examples

2005-06-15

Mission of the Protecteur du citoyen

2005-06-15

The Protecteur du citoyen - Facts and figures

2004-06-10

For the citizen: building on common sense

2004-06-10

Here are examples of building on common sense

2004-06-10

Mission of the Protecteur du citoyen

2004-06-10

The Protecteur du citoyen – Facts and figures

2003-11-05

« Going the extra mile »

2003-11-05

Here are examples of failing to go the extra mile

2003-11-05

The Québec Ombudsman -- data

2002-11-07

Strict application of administrative standards often causes more harm than good

2002-11-07

Mission Statement

2002-11-07

A Few Examples

2002-11-07

The Québec Ombudsman -- Facts and Figures

2001-11-13

Public Administration: significant improvements to benefit all citizens

2001-11-13

Statistics speak volumes about the Québec Ombudsman's action

2001-11-13

The Québec Ombudsman reiterates the public's right to quality services

2001-11-13

A few examples of poor administration with harmful consequences

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General reports press releases

2009-11-11

Québec Ombudsperson Raymonde Saint-Germain tours Saguenay - Lac-Saint-Jean Region (PDF, 79 Ko)

2009-09-09

Review of the 6th conference of the Association des ombudsmans et médiateurs de la francophonie (PDF, 165 Ko)

2009-05-07

The Québec Ombudsman: 40 Years at the Service of the Public and Their Members of Parliament (PDF, 110 Ko)

2006-04-06

Health and social services: A new mission for Le Protecteur du citoyen

2003-08-28

Public consultation regarding child care services

2002-10-31

The Quebec Ombudsman condemns public administrators for playing lawmaker

2001-09-07

The Québec Ombudsman hosts the 2001 Conference of the Canadian Ombudsman Association

2001-05-15

The Chief Electoral Officer, the Québec Ombudsman and the Auditor General ask the members of parliament to specify the limits of their compellability to be a witness privileges

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