Press Releases - Archives

    Bills and legislation press releases

    2010-09-08

    Bill 103 — An Act to amend the Charter of the French Language and other legislative provisions

    2010-02-02

    Draft bill — Act to amend the Civil Code and other legislative provisions as regards adoption and parental authority (PDF)

    2009-10-27

    The Québec Ombudsman backs Bill 56 regarding the mandatory certification of private and community resources offering lodging for vulnerable client groups, says ensuring compliance will be challenging (PDF)

    2007-11-28

    La protectrice du citoyen commente les projets de loi n° 42 et n° 55 en matière de sécurité routière (french version only)

    2006-05-31

    Véhicules hors route - La protectrice du citoyen recommande la levée de l'immunité (french version only)

    2006-05-25

    September 13, 2005 Bill No. 86 - The Protector questions proposed changes to the protection of personal information

    2005-09-13

    Bill No. 86 - The Protector questions proposed changes to the protection of personal information

    2005-04-14

    Act respecting the Centre de services administratifs: The Protector requests more information

    2005-02-22

    Bill 83 The protectrice du citoyen is delighted to be entrusted with the health and social services sector

    2004-10-29

    The protectrice du citoyen calls upon the governement for more transparency during public consultations regarding Bill 61

    2004-05-20

    The Protecteur du citoyen recommends increasing legal aid eligibility thresholds

    2002-05-09

    Crime victims compensation plan: the Québec Ombudsman calls for justice and equality to guide a complete overhaul

    2001-06-08

    Bill on the Health and Social Services Ombudsman: the Québec Ombudsman issues her recommendations

    2001-06-07

    Photo radar: the Québec Ombudsman recommends the Transport Minister reconsiders the bill

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    Special reports press releases

    2010-02-16

    The Québec Investigative Procedure for Incidents Involving Police Officers: The Québec Ombudsman recommands major changes to the framework, practices, and monitoring of investigations (PDF)

    2009-10-08

    Québec Ombudsman's report on government services for children with PDDs: Looking toward greater continuity in delivery of services, approaches, and human relations

    2009-06-02

    The Québec Ombudsman publishes its report on the government's management of the listeriosis outbreak (PDF)

    2009-06-02

    Québec Ombudsman's special investigation report: Altough justified, the MAPAQ's intervention was inadequate in several respects (PDF)

    2007-09-19

    Continuité des services aux usagers du Centre « Le 388 » - Des progrès significatifs selon la protectrice du citoyen (french version only)

    2001-05-24

    Support-payment collection system: the Québec Ombudsman considers that corrective action is still needed

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    Annual reports press releases

    2010-09-30

    Appendix - Real life experiences: Cases illustrating the complaints and reports presented in the Annual Report

    2010-09-30

    Tabling of the 2009-2010 Annual Report of the Québec Ombudsman: The Québec Ombudsperson criticizes a number of situations that are prejudicial to citizens

    2010-09-30

    Tabling of the 2009-2010 Annual Report of the Québec Ombudsman: Progress made and problems solved

    2009-05-26

    Annual Report 2008-2009 — Highlights (PDF)

    2009-05-26

    Annual Report 2008-2009 — The Québec Ombudsman pleads for a better performance by the public service (PDF)

    2009-05-26

    Annual Report 2008-2009 — Important Gains for Citizens (PDF)

    2009-05-26

    Annual Report 2008-2009 — A number of deficiencies for which urgent action is required (PDF)

    2009-05-26

    Annual Report 2008-2009 — Real-life situations (PDF)

    2008-05-29

    The Ombudsperson: Public services should adapt to the needs of citizens. Not vice versa (PDF)

    2008-05-29

    Figures and benefits (PDF)

    2008-05-29

    Highlights (PDF)

    2008-05-29

    The Plan d'action en santé mentale 2005-2010 fails to offer users sufficient guarantees as to the quality of servies delivered (PDF)

    2008-05-29

    Official recommendations to authorities (PDF)

    2007-06-07

    Highlights (PDF)

    2007-06-07

    Results in numbers (PDF)

    2007-06-07

    Société de l'assurance automobile du Québec: Unsatisfactory quality of service (PDF)

    2007-06-07

    Social reintegration of detainees compromised (PDF)

    2007-06-07

    Addressing the needs of the vulnerable is one of the Québec Ombudsman's top priorities (PDF)

    2007-06-07

    Delay in the implementation of the complaint review system in the health and social services network (PDF)

    2007-06-07

    A call for greater vigilance in risk prevention and management in the health and social services network (PDF)

    2007-06-07

    In hospitals in particular, the rights of people with mental health problems must be better respected (PDF)

    2007-06-07

    Service accessibility and continuity must be improved throughout Québec, especially for homecare patients (PDF)

    2007-06-07

    The Québec Ombudsman listening to citizens from the regions (PDF)

    2006-06-14

    The Protecteur du citoyen obtains redress in more than 8 out of 10 substantiated cases

    2006-06-14

    Highlights

    2006-06-14

    The Protecteur du citoyen: simple, independent recourse

    2005-06-15

    This could happen to YOU

    2005-06-15

    A few examples

    2005-06-15

    Mission of the Protecteur du citoyen

    2005-06-15

    The Protecteur du citoyen - Facts and figures

    2004-06-10

    For the citizen: building on common sense

    2004-06-10

    Here are examples of building on common sense

    2004-06-10

    Mission of the Protecteur du citoyen

    2004-06-10

    The Protecteur du citoyen – Facts and figures

    2003-11-05

    « Going the extra mile »

    2003-11-05

    Here are examples of failing to go the extra mile

    2003-11-05

    The Québec Ombudsman -- data

    2002-11-07

    Strict application of administrative standards often causes more harm than good

    2002-11-07

    Mission Statement

    2002-11-07

    A Few Examples

    2002-11-07

    The Québec Ombudsman -- Facts and Figures

    2001-11-13

    Public Administration: significant improvements to benefit all citizens

    2001-11-13

    Statistics speak volumes about the Québec Ombudsman's action

    2001-11-13

    The Québec Ombudsman reiterates the public's right to quality services

    2001-11-13

    A few examples of poor administration with harmful consequences

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    General reports press releases

    2009-11-11

    Québec Ombudsperson Raymonde Saint-Germain tours Saguenay--Lac-Saint-Jean Region (PDF)

    2009-09-09

    Review of the 6th conference of the Association des ombudsmans et médiateurs de la francophonie (PDF)

    2009-05-07

    The Québec Ombudsman: 40 Years at the Service of the Public and Their Members of Parliament (PDF)

    2006-04-06

    Health and social services: A new mission for Le Protecteur du citoyen

    2011-08-28

    Public consultation regarding child care services

    2002-10-31

    The Quebec Ombudsman condemns public administrators for playing lawmaker

    2001-09-07

    The Québec Ombudsman hosts the 2001 Conference of the Canadian Ombudsman Association

    2001-05-15

    The Chief Electoral Officer, the Québec Ombudsman and the Auditor General ask the members of parliament to specify the limits of their compellability to be a witness privileges

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    © Le Protecteur du citoyen 1999-2011

    Last update :  December 15, 2011