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All personal information provided by the users of this website is confidential and is protected and handled in accordance with the Act respecting access to documents held by public bodies and the Protection of personal information (R.S.Q., c. A-2.1). Moreover when a complaint concerning health services or social services is filed, the complaint file is added to the user’s record and is governed specifically by Sections 17 through 28 of the Act respecting health services and social services (R.S.Q., c. s-4.2).
If you choose to send us personal information by email at firstname.lastname@example.org or fill out the complaint form and submit it through our website, we will use only the information required to respond to and follow up on your inquiry. For security reasons we do not respond by email to questions requiring personal and confidential information without prior notice. Email messages are processed using the same privacy measures as regular mail. The personal information you send will be shared with another public agency only if required by law.
As soon as you access the Québec Ombudsman website, the following information is exchanged automatically between your computer and the site server:
The data automatically transmitted between computers does not make it possible to identify you personally. It is collected for technical reasons to allow Internet browsing and is used only for statistical purposes. This exchange of information is also used to display the website’s content in a way that is the most compatible with your computer equipment.
The Québec Ombudsman website uses two types of cookies:
Persistent cookies are optional in Web browsers. You can change the configuration of the cookies yourself using your browser settings. Usually you can choose whether to accept or reject cookies or simply request notification when a cookie is created.
The Québec Ombudsman website suggests links to other sites. However, as soon as you leave our website the information exchanged is no longer subject to our privacy rules but rather those of the other websites you visit.