Administrative Department Responsabilities

Ombudsperson

  • Vision
  • Governance
  • Official representation
  • Interventions with ministry officials, government agencies and health and social service authorities
  • Notices to MNAs
  • Reporting

Internal Auditor

  • Spending compliance
  • Compliance with administrative and budgetary rules and directives

Deputy Ombudsperson — Citizen and User Services

  • Institutional focus implementation
  • Cases with collective impact
  • Intersectoral coordination
  • Resource planning
  • Result evaluation

Deputy Ombudsperson — Prevention and Innovation

  • Institutional focus implementation
  • System development and optimization
  • Initiatives and special projects
  • Resource planning
  • Result evaluation

Reception and Admissibility Branch

  • Front-line information
  • Knowledge of clienteles
  • Quality control
  • Feedback

Health and Social Services Branch

  • Interface with local and regional complaints and service quality commissioners
  • Investigation of complaints as a second recourse
  • Reporting and investigations
  • Cases with collective impact
  • Collaboration with parliamentary affairs
  • Collaboration with initiatives and special projects
  • Quality control

Public Service Branch (Québec City)

  • Interface with ministry and agency complaints desks
  • Complaint processing
  • Cases with collective impact
  • Collaboration with parliamentary affairs
  • Collaboration with initiatives and special projects
  • Quality control

Public Service Branch (Montréal)

  • Interface with ministry and agency complaints desks
  • Complaint processing
  • Cases with collective impact
  • Collaboration with parliamentary affairs
  • Collaboration with initiatives and special projects
  • Quality control

Information Technology and Data Management Branch

  • Information resources
  • Data collection and management
  • Analysis and development
  • Statistic generation
  • Documentation center
  • Quality control

Prospective Analysis and Initiatives

  • Work plan development
  • Action research
  • Scientific validation
  • Report generation
  • Quality control

Human Resources and Administration Branch

  • Human resources
  • Financial resources
  • Material resources
  • Quality control

General Secretariat

  • Parliamentary affairs
  • Institutional case coordination
  • Federal, provincial, territorial, and international cooperation
  • Service quality commissioner
  • Access to information
  • Registry and mandate follow-up
  • Language policy
  • Quality control

Communications Branch and Assistant General Secretariat

  • Internal and external communications
  • Writing and translation of official texts and documents

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© Le Protecteur du citoyen 1999-2011

Last update :  April 30, 2012