• Mission
• Declaration of Services to the Public
• The Ombudsperson
• Acts and Regulations
  • Public Protector Act
  • An Act respecting the Health and Social Services Ombudsman
  • An Act Respecting Administrative Justice
  • Public Administration Act
  • An Act Respecting Health Services and Social Services
• Administrative Structure
• History
• Québec and Elsewhere

Acts and Regulations

The actions of the Office of the Ombudsman are governed by the following acts:

• Public Protector Act
• Act respecting the Health and Social Services Ombudsman

The Office of the Ombudsman makes use of the following legislative instruments:

• Act respecting administrative justice
  The Act respecting administrative justice (R.S.Q., chapter J-3) governs the procedures ministries and agencies must follow in rendering decisions regarding individuals or businesses. The Québec Ombudsman often refers to this act in reviewing the cases it handles.

• Public Administration Act
  The Public Administration Act (R.S.Q., chapter A-6.01) puts forward the principle of transparency. It requires ministries and agencies providing services directly to citizens to publish a statement regarding the level and quality of services provided. The Québec Ombudsman often refers to this act in reviewing the cases it handles.

• Act respecting health services and social services
  The Act respecting health services and social services (R.S.Q., chapter S-4.2) institutes the health and social services plan and sets out the rights of users of these services. The Québec Ombudsman often refers to this act in reviewing the cases it handles.