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2024-2025 Annual Report
Listening to citizens: an essential duty and challenge for public services
The Protecteur du citoyen tabled its Annual Report at the National Assembly. Discover its main findings for the year 2024-2025.
Frequently Asked Questions
Make a complaint
Yes. We act throughout the province, even if our offices are located in Québec City and Montréal. No matter where you live in Québec, you can contact us. Call us at 1-800-463-5070 Monday to Friday from 8:30 a.m. to 4:30 p.m. You can only use our online complaint form.
You have to contact the OmbudService for Life and Health Insurance, or the Autorité des marchés financiers.
Denounce a reprehensible act
In handling disclosures, we hear all the parties concerned and examine the situation rigorously and objectively.
When we investigate, we can ask for all the information or documents we consider necessary. We can also summon people to testify. In addition, public organizations are obliged to cooperate with us.
We make recommendations after a rigorous and impartial investigation conducted by experienced investigators using a proven method.
To make a disclosure in complete confidentiality, contact us.
See the Handling disclosures page and the Wrongdoing interpretation guide (French version)
You can contact the Protecteur du citoyen if you have any questions about filing a reprisal complaint or about complaint processing. We can help you with the procedure. You can reach us at 1 800 463-5070, Monday to Friday, 8:30 a.m. to 4:30 p.m.