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An impartial and independent ombudsman

The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.


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2014-09-29

Curateur public: confidential records of course, but… - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: the mother of a severely disabled person whom the Curateur public represents was refused information regarding her adult daughter’s patrimony.

2014-09-22

Home support: a move with serious consequences - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a severely disabled man with cerebral palsy asked the Québec Ombudsman for help in having the home support hours he lost when he moved to another region reinstated.

2014-09-18

The Québec Ombudsman unveils its 2013-2014 Annual Report

Ombudsperson Raymonde Saint-Germain presented her findings and recommendations regarding the public service and the health and social services network on the occasion of the tabling of her Annual Report in the National Assembly on September 18, 2014.

2014-09-15

Birth certificate: useless double billing after a name change - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: A woman who obtained a name change for her child considers she shouldn't have to pay a second time for a birth certificate containing the right information.

2014-09-11

Intervention report at the Habitations adaptées et accessibles Tango

In January 2014, the Québec Ombudsman received a report concerning the quality of care and services received by the users, who are people with disabilities, at Habitations adaptées et accessibles Tango (Tango).

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