A neutral and independent mediator
The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.
The on-line secure form is unavailable for the moment. Do not hesitate to formulate your complaint by telephone, free of charge, by composing 1 800 463-5070. Please excuse us for this inconvenience.
What's New - Activities 
Recent investigation results – May 13, 2013
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week: a citizen (hereinafter, the “mother”) is requesting explanations regarding reimbursement of adapted transport expenses.
Draft Code of Ethics of chartered administrators
The Québec Ombudsman commends the desire to update the chartered administrators' Code of Ethics and strengthen their duties and obligations in order to improve the protection of the public and has issued recommendations to ensure that the proposed amendments achieve this objective.
Bill 30 – An Act to amend the Civil Code and other legislative provisions with respect to research
The Québec Ombudsman welcomes the amendments that will allow study participants and their heirs or legal representatives access to the complaint examination procedure.
The Québec Ombudsman’s report on the organization of off-road emergency response services
Today the Québec Ombudsman is releasing a report on the organization of emergency response services for accidents that occur off-road.
Comments concerning the Regulation to amend the Individual and Family Assistance Regulation
In a letter to the Minister of Employment and Social Solidarity, the Ombudsperson expresses concern about the amendments to the Individual and Family Assistance Regulation. Although she agrees with certain principles of the Draft Regulation, particularly the prevention of abuse, she fears that it increases the vulnerability of some social assistance recipients.
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