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An impartial and independent ombudsman

The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.

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Intervention report concerning Centre de santé et de services sociaux - Institut universitaire de gériatrie de Sherbrooke

The Québec Ombudsman received a report denouncing poor management of a patient with mental health problems by Centre de santé et de services sociaux-Institut universitaire de gériatrie de Sherbrooke.


Better integrated services in response to the needs of children with an intellectual disability or an autism spectrum disorder

In an investigation report released today, the Québec Ombudsman presented its findings and recommendations concerning the health services and social services provided to children with an intellectual disability or an autism spectrum disorder.


Providing palliative care requires adapted training - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: the daughter of a user with lung cancer complained to the Québec Ombudsman because her father, who should have been admitted to the palliative care unit, ended up in the surgical unit because of a bed shortage.


The ABCs of childcare services

With or without a permit, legal or illegal—how do we find our way through the maze of childcare services in Québec?


Regulation to amend the Individual and Family Assistance Regulation

The Québec Ombudsman subscribes to the goals of the Regulation, notably, to ensure greater fairness between last resort financial assistance recipients and to update assistance to them. It also embraces the principle whereby only citizens who really need last resort financial assistance should receive it. However, it has made three recommendations.

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