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The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.
The following story shows that sometimes the Québec Ombudsman can save you costly legal fees.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a woman complained about non-compliance with the Tobacco Act at the entrance of the health institution where she went.
Taking part in the forum on the status of mental health rights in Gaspé and the Magdalen Islands, Ombudsperson Raymonde Saint-Germain issued a reminder that upholding the rights of people grappling with mental illness is a major issue.
In April 2014, the Québec Ombudsman received disturbing information concerning the quality of the care and services provided to the residents of Le Manoir Sully inc. private seniors’ residence.
Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen who had retired a few years before suffered major financial consequences further to a mistake by CARRA.