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An impartial and independent ombudsman

The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.


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2014-04-22

SAAQ: A claim for compensation that fell through the cracks - Recent investigation results

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen suffering additional after-effects of the accident that had occurred 25 years before complained that the Société de l’assurance automobile du Québec was slow to treat her claim for an additional indemnity.

2014-04-17

Investigation on wait times for coroners’ investigations

Further to complaints it received concerning the time associated with coroners’ investigations, the Québec Ombudsman looked into the issue fraught with adverse human and financial consequences for the loved ones of the deceased. Its investigation revealed average wait times of more than a year for coroners’ conclusions.

2014-04-16

How to contest a notice of assessment from Revenu Québec – Newsletter for entrepreneurs

In our April newsletter for entrepreneurs and self-employed workers : how to contest a notice of assessment from Revenu Québec that seems unfair, and the Québec Ombudsman’s investigation result regarding a complaint against the Autorité des marchés financiers.

2014-04-16

Best wishes for a speedy retirement!

The Québec Ombudsman intervened further to a complaint by an independent financial security advisor against the Autorité des marchés financiers (AMF). His problem—forms transmitted to the AMF that went missing and worrisome time lapses that delayed his retirement.

2014-04-14

Post-therapy follow-up at an addiction centre: denial of responsibility... - Recent investigation results

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a woman struggling with an addiction problem complained about the shortcomings she had noted to the specialized treatment centre where she agreed to take part in unsatisfactory follow-up sessions for her treatment.

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