Welcome to the Québec Ombudsman Website
The mission of the Québec Ombudsman is to make sure that the ministries and agencies of the Government of Québec and institutions in the health and social services network provide you with adequate services and respect your rights. If you are dissatisfied with a service provided by these organizations or believe they have committed an error or an injustice, do not hesitate to call us at 1 800 463-5070 (TTY line for the hearing impaired: 1 866 410-0901) or fill out our complaint form. Our services are free and confidential.
Québec Ombudsman’s Report on The Québec Investigative Procedure for Incidents Involving Police Officers
Québec Ombudsperson Raymonde Saint-Germain published her report concerning The Québec Investigative Procedure for Incidents Involving Police Officers on February 16. The report is entitled For a Credible, Transparent, and Impartial Process That Inspires Confidence and Respect. Report (French Version Only), Speaking Notes (French Version Only), Summary, Press Release.
Déléguée ou délégué du Protecteur du citoyen (French Version Only)
Technicienne ou technicien en droit (French Version Only)
Québec Ombudsperson Speaks to Parliamentary Committee
On February 2 Ombudsperson Raymonde Saint-Germain shared her comments with the Committee on Institutions regarding the draft bill for the Act to amend the Civil Code and other legislative provisions as regards adoption and parental authority. (Press release)
Québec Ombusperson Raymonde Saint-Germain tours Saguenay–Lac-Saint-Jean region
Ms. Raymonde Saint-Germain visited the Saguenay–Lac-Saint-Jean region November 9 to 12 to discuss the role of the Québec Ombudsman and the services it provides the public, as well as look into the region’s special issues and challenges. (Press release)
The Québec Ombudsman backs Bill 56
Québec Ombudsperson Raymonde Saint-Germain supports the principles of Bill 56 regarding the mandatory certification of private and community organizations that provide housing for vulnerable client groups. She however issued recommendations to ensure that this legislation achieves its objectives. (Press release)
International Conference of TED sans frontières : Speech by Raymonde Saint-Germain
Québec Ombudsperson Raymonde Saint-Germain spoke at the 6th edition of the international conference of TED sans frontières, held October 15 and 16 under the theme Rendez-vous 2009 : Les TED, qu’en savons-nous? [2009 Meeting: PDDs—what do we know about them?]. (Speaking notes - French Version Only)
Report on government services for children with PDDs
October 8, Ms. Raymonde Saint-Germain tabled to the Québec National Assembly, the Québec Ombudsman’s report on government services for children with a PDD ranging in age from 0 to 7 or having finished their first year of elementary school. Report; Summary; Survey (French Version only); Press release.
Defending Respect and Dignity – Our Common Goal
Address given by Québec Ombudsperson Raymonde Saint-Germain at the 8th Conference of Conseil pour la protection des malades on October 5. ( Speaking notes — French Version Only)
A Broader Perspective of Public Service Performance
Ombudsperson Raymonde Saint-Germain spoke to members of Cercle des sous-ministres adjoints et dirigeants d’organismes publics on September 24. Her talk, entitled "Pour une vision élargie du rendement des services publics" (A Broader Perspective of Public Service Performance), discusses trends in complaints received by the Québec Ombudsman and explores avenues for increasing public service performance. (Speaking notes — French Version Only)
- The Québec Investigative Procedure for Incidents Involving Police Officers (Summary)
- Report on government services for children with PDDs (Report) (PDF, 125 pages)
- Annual Report
- Special Investigate Report by the Québec Ombudsman into the Handling of the Listeriosis Crisis Surrounding Québec Cheeses (Summary) (PDF, 200 Ko)
- Leaflet (PDF, 369 Ko)
- Declaration of Services to the Public (PDF, 118 Ko)
- Strategic Plan 2009-2012 (PDF, 594 Ko)