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An impartial and independent ombudsman

The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.


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2014-09-18

The Québec Ombudsman unveils its 2013-2014 Annual Report

Ombudsperson Raymonde Saint-Germain presented her findings and recommendations regarding the public service and the health and social services network on the occasion of the tabling of her Annual Report in the National Assembly on September 18, 2014.

2014-09-15

Birth certificate: useless double billing after a name change - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: A woman who obtained a name change for her child considers she shouldn't have to pay a second time for a birth certificate containing the right information.

2014-09-11

Intervention report at the Habitations adaptées et accessibles Tango

In January 2014, the Québec Ombudsman received a report concerning the quality of care and services received by the users, who are people with disabilities, at Habitations adaptées et accessibles Tango (Tango).

2014-09-08

Environment: lack of follow-up on noise from a shooting range

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a man contacted the Québec Ombudsman to complain about the lack of follow-up from the Ministère de l’Environnement to enforce the noise rules at a shooting range near his residence.

2014-09-04

A complaint against a community organization?

3,500: the approximate number of community organizations regarding which the Québec Ombudsman may process complaints and reports.

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