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An impartial and independent ombudsman

The Québec Ombudsman reviews complaints from persons, enterprises, groups or associations who believe that they have been unfairly or improperly treated by a Government of Québec department or agency or by an institution in the health and social services network (second-level recourse in this sector). Do you have a complaint? Then feel free to contact us. Your file will be handled in complete confidentiality.


What's New - Activities   RSS feeds of What's New - Activities.

2014-12-17

You’re entitled to clear information

Can the Québec Ombudsman help you if you want to complain about services in your municipality?

2014-12-15

Radiation oncology: documents do not reflect reality - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a woman diagnosed with cancer complained to the Québec Ombudsman about the quality of the radiation oncology care and services she received.

2014-12-08

Loans and bursaries: why penalize a student when a simple solution is right there? - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a student’s application for financial assistance was turned down because the Ministère de l’Enseignement supérieur, de la Science et de la Recherche was unable to decipher the signature of the attorney who validated the student’s Family Status Declaration.

2014-12-03

Maternity leave and unexpected debt!

The QPIP has overpaid you, you point out the mistake, and you’re told that you were entitled to that amount. Should you rest easy?

2014-12-01

SAAQ: one medical report too many - Recent investigation result

Our investigation results outline the facts and explain the action taken by the Québec Ombudsman. This week must-read: a citizen was instructed by the Société de l’assurance automobile du Québec (SAAQ) to provide his fourth medical report in four years within a few weeks, otherwise his driver’s licence would be suspended.

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