Welcome to the Québec Ombudsman Website
The mission of the Québec Ombudsman is to make sure that the ministries and agencies of the Government of Québec and institutions in the health and social services network provide you with adequate services and respect your rights. If you are dissatisfied with a service provided by these organizations or believe they have committed an error or an injustice, do not hesitate to call us at 1 800 463-5070 (TTY line for the hearing impaired: 1 866 410-0901) or fill out our complaint form. Our services are free and confidential.
Québec-Morocco Cooperation Agreement
On April 13 in Québec City, the Québec Ombudsman and its Moroccan counterpart, the Diwan Al Madhalim, signed a cooperation agreement outlining a variety of activities with a view to pooling expertise. Both institutions will benefit from the agreement through training, the sharing of experience, cooperation within international bodies, and exchanges tied to the role of mediator. One of the first shared projects between the Québec Ombudsman and the Diwan Al Madhalim is the development of a compendium of mediation doctrine.
Québec Ombudsman’s Report on The Québec Investigative Procedure for Incidents Involving Police Officers
Québec Ombudsperson Raymonde Saint-Germain published her report concerning The Québec Investigative Procedure for Incidents Involving Police Officers on February 16. The report is entitled For a Credible, Transparent, and Impartial Process That Inspires Confidence and Respect. Report (French Version Only), Speaking Notes (French Version Only), Summary, Press Release.
Québec Ombudsperson Speaks to Parliamentary Committee
On February 2 Ombudsperson Raymonde Saint-Germain shared her comments with the Committee on Institutions regarding the draft bill for the Act to amend the Civil Code and other legislative provisions as regards adoption and parental authority. (Press release)
Québec Ombusperson Raymonde Saint-Germain tours Saguenay–Lac-Saint-Jean region
Ms. Raymonde Saint-Germain visited the Saguenay–Lac-Saint-Jean region November 9 to 12 to discuss the role of the Québec Ombudsman and the services it provides the public, as well as look into the region’s special issues and challenges. (Press release)
- Report on the Québec Investigative Procedure for Incidents Involving Police Officers (PDF, 104 pages)
- Report on government services for children with PDDs (Report) (PDF, 125 pages)
- Annual Report
- Special Investigate Report by the Québec Ombudsman into the Handling of the Listeriosis Crisis Surrounding Québec Cheeses (Summary) (PDF, 200 Ko)
- Leaflet (PDF, 369 Ko)
- Declaration of Services to the Public (PDF, 118 Ko)
- Strategic Plan 2009-2012 (PDF, 594 Ko)