A neutral and independent mediator

The Québec Ombudsman commends the desire to update the chartered administrators' Code of Ethics and strengthen their duties and obligations in order to improve the protection of the public and has issued recommendations to ensure that the proposed amendments achieve this objective.

The Québec Ombudsman welcomes the amendments that will allow study participants and their heirs or legal representatives access to the complaint examination procedure.

Today the Québec Ombudsman is releasing a report on the organization of emergency response services for accidents that occur off-road.

In a letter to the Minister of Employment and Social Solidarity, the Ombudsperson expresses concern about the amendments to the Individual and Family Assistance Regulation. Although she agrees with certain principles of the Draft Regulation, particularly the prevention of abuse, she fears that it increases the vulnerability of some social assistance recipients.

While applauding this bill that improves the crime victims compensation system, the Québec Ombudsman considers that there should be certain amendments to more fairly address victims’ needs. It has therefore made eight recommendations.